3 Fresher Telesales Representative Jobs – M-KOPA Solar Ltd

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Organization: M-KOPA Solar Ltd
Duty Station:  Entebbe,
Uganda
Reports to: Customer Care Manager
About M-KOPA Ltd:
M-KOPA
Solar, headquartered in Nairobi, Kenya, is the global leader of
“pay-as-you-go” energy for off-grid customers.  Since its commercial launch in October 2012,
M-KOPA has connected more than 150,000 homes in Kenya, Uganda and Tanzania to
solar power, and is now adding over 600 new homes each day. The success of
M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable
to low-income households on a pay-per-use installment plan. Customers acquire
solar systems for a small deposit and then purchase daily usage
“credits” for US $0.45, or less than the price of traditional kerosene
lighting.  After one year of payments
customers own their solar systems outright and can upgrade to more power. All
revenues are collected in real-time via mobile money systems (such as M-PESA in
Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor
real time performance and regulate usage based upon payments.  This connected design means that M-KOPA is
processing vast amounts of data (i.e. over 10,000 mobile payments per day) via
the company’s proprietary cloud platform, M-KOPAnet. M-KOPA has been recognized
for its pioneering business mode and scale, notably winning the 2015 Zayed
Future Energy Prize, being selected as the top New Energy Pioneer at the 2014
Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in
Sustainable Finance Award.
Job Summary: The Telesales Representative will primarily be
responsible for generating sales leads through MKOPA operating telephone
equipment / technologies  and follow up
on the leads and other transactions
Key Duties and Responsibilities:  
  • Generate sales  leads and interest for M-KOPA add on
    products using scripts, product knowledge and communications skills
  • Make and receive calls from  potential customers using operating telephone
    equipment, automatic dialer systems, and 
    other telecommunications technologies
  • Maintain customer experience levels within
    the quality standards stipulated and recommend needed changes according to
    MKOPA  customer care policies
  • Document  customer information , queries on
    Customer Relationship Management (CRM) 
    and transactions by completing forms and record logs in line with
    MKOPA data collection policy
  • Receive 
    and resolve  client
    complaints  in line with  MKOPA customer care guidelines
  • Escalate the sales process  as 
    per work load
Qualifications, Skills and Experience:  
  • The ideal candidates for the Telesales
    Representatives job placements should at least hold a bachelor’s degree in
    any relevant discipline or a diploma with a background in customer care
    and sales
  • A year of sales’ experience
  • Excellent verbal and written communication
    skills
  • Result oriented
  • Possess a sales oriented mindset with a high
    degree of persuasion skills and maturity
  • Patient and persistent
  • Service orientation and social perceptiveness
  • Proven ability to remain composed while
    handling stressful situations
  • Organized and meticulous in carrying out
    duties
  • Good team player with pleasant disposition
  • Numerate and quick thinker
  • Ability to multi-task
  • Applicants with fluency in spoken Luganda,
    Kiswahili and Runyakitala have an added advantage
How to Apply: 
All
suitably qualified and interested candidates should send their applications and
up-to-date CVs to: careersug@m-kopa.com
addressed to:
The
Human Resource & Administration Manager ,
M-KOPA
Uganda Limited,
Plot
12 Eric Magala Road, Entebbe. Uganda
Deadline:  5th February
2016

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