Job Title: IT Assistant
Organization: Uganda Local
Governments’ Association (ULGA)
Governments’ Association (ULGA)
Duty Station: Kampala, Uganda
Reports to: Communications/
PR Officer
PR Officer
About US:
The Uganda
Local Governments’ Association (ULGA) is an Association for Local Governments
in Uganda that was formed in 1994 with the mandate to unite Local Governments,
and provide them with a forum through which to come together and give each
other support and guidance to make common positions on key issues that affect
Local Governance. ULGA carries out this mandate through lobbying, advocacy and
representation of Local Governments at local, National and International fora.
Its ultimate goal is to promote and build Democratic and Accountable Local
Governments capable of delivering Efficient and Sustainable Public Services to
the people of Uganda. Our current strategic focus is in the areas of lobbying
and advocacy; institutional strengthening; increasing services to members and
facilitating local economic development.
Local Governments’ Association (ULGA) is an Association for Local Governments
in Uganda that was formed in 1994 with the mandate to unite Local Governments,
and provide them with a forum through which to come together and give each
other support and guidance to make common positions on key issues that affect
Local Governance. ULGA carries out this mandate through lobbying, advocacy and
representation of Local Governments at local, National and International fora.
Its ultimate goal is to promote and build Democratic and Accountable Local
Governments capable of delivering Efficient and Sustainable Public Services to
the people of Uganda. Our current strategic focus is in the areas of lobbying
and advocacy; institutional strengthening; increasing services to members and
facilitating local economic development.
Job Summary: The IT Assistant will provide a full range of
services to promote and support the use of ICT systems and facilities within
the various departments of ULGA in line with the ICT strategies and guidelines.
services to promote and support the use of ICT systems and facilities within
the various departments of ULGA in line with the ICT strategies and guidelines.
Key Duties and Responsibilities:
1.
Render support in the development, implementation and review of ICT systems and
procedures:
Render support in the development, implementation and review of ICT systems and
procedures:
·
The incumbent will identify and evaluate system
procedures to meet specific operational needs and to recommend the best
practices.
The incumbent will identify and evaluate system
procedures to meet specific operational needs and to recommend the best
practices.
·
Render support in the installation, testing and
implementation of new ICT systems, and the continuous development and support
of existing systems.
Render support in the installation, testing and
implementation of new ICT systems, and the continuous development and support
of existing systems.
·
Provide a range of system administration services
which fully meet the needs of ULGA
Provide a range of system administration services
which fully meet the needs of ULGA
·
The IT Assistant will also enforce guidance notes
and rules for end users
The IT Assistant will also enforce guidance notes
and rules for end users
·
Take part in the development of user programs appropriate
to the various needs
Take part in the development of user programs appropriate
to the various needs
·
Maintain appropriate records and best practice
procedures.
Maintain appropriate records and best practice
procedures.
·
Charged with improving the various ULGA activities
through the specification and design of solutions which enhance and explore
systems and software packages in use e.g. spreadsheets, word processing,
databases and outputs, and undertaking or assisting in their development and
implementation
Charged with improving the various ULGA activities
through the specification and design of solutions which enhance and explore
systems and software packages in use e.g. spreadsheets, word processing,
databases and outputs, and undertaking or assisting in their development and
implementation
·
Actively participate in the development, implementation
and review of departmental and corporate ICT projects in a lead or supporting
role, including liaison with other project stakeholders and the completion of
specified work packages.
Actively participate in the development, implementation
and review of departmental and corporate ICT projects in a lead or supporting
role, including liaison with other project stakeholders and the completion of
specified work packages.
·
Support the retrieval of management information and
the development of operational reports to facilitate service delivery and
performance monitoring.
Support the retrieval of management information and
the development of operational reports to facilitate service delivery and
performance monitoring.
2.
Participate in drafting the ICT budget for the organization and make orders of
required items as per the organizational goals:
Participate in drafting the ICT budget for the organization and make orders of
required items as per the organizational goals:
·
Set guidelines on ICT purchases
Set guidelines on ICT purchases
·
Prepare ICT budget
Prepare ICT budget
·
Support end users with the procurement of ICT goods
and services.
Support end users with the procurement of ICT goods
and services.
·
The incumbent will also identify and recommend
appropriate options for required systems and software packages at the best
prices
The incumbent will also identify and recommend
appropriate options for required systems and software packages at the best
prices
·
Identify vendors for ICT services and products
Identify vendors for ICT services and products
3.
Set-up, update and maintain ULGA’s ICT systems (e.g. phone, mobile content etc,
that ease the way of working for ULGA staff):
Set-up, update and maintain ULGA’s ICT systems (e.g. phone, mobile content etc,
that ease the way of working for ULGA staff):
·
Develop website for the organization
Develop website for the organization
·
In charge of purchasing a domain name and source for
service providers
In charge of purchasing a domain name and source for
service providers
·
Makes recommendations to Communications Officer
regarding company-wide system upgrades and execute upgrades as directed by the
Communications Officer.
Makes recommendations to Communications Officer
regarding company-wide system upgrades and execute upgrades as directed by the
Communications Officer.
·
Manage and train users in web content management as
well as social media management
Manage and train users in web content management as
well as social media management
·
Implement various communications technologies/
platforms to ease ULGAs work (e.g. SMS systems, VOIP systems etc.)
Implement various communications technologies/
platforms to ease ULGAs work (e.g. SMS systems, VOIP systems etc.)
·
Reloading software on the workstations on a regular
basis
Reloading software on the workstations on a regular
basis
4.
Management and maintenance of website and data:
Management and maintenance of website and data:
·
In charge of the maintenance of the website, and
updating the information on a daily basis
In charge of the maintenance of the website, and
updating the information on a daily basis
·
Responsible for troubleshooting in case of website
malfunction:
Responsible for troubleshooting in case of website
malfunction:
·
Ensure that all departments are connected to the
intra and internet
Ensure that all departments are connected to the
intra and internet
·
Monitor content coming into and out of the
organization to ensure data integrity and confidentiality
Monitor content coming into and out of the
organization to ensure data integrity and confidentiality
·
Participate in data and system audit and quality
initiatives, including the formulation of appropriate mechanisms to monitor
their efficiency and effectiveness and agreeing supporting procedures and
corrective measures.
Participate in data and system audit and quality
initiatives, including the formulation of appropriate mechanisms to monitor
their efficiency and effectiveness and agreeing supporting procedures and
corrective measures.
·
Be familiar with and adhere to legislation and
policies relating to Data Protection, Freedom of Information and Information
Security and other legislation relevant to ICT.
Be familiar with and adhere to legislation and
policies relating to Data Protection, Freedom of Information and Information
Security and other legislation relevant to ICT.
5.
Provide ULGA staff with training and support in using ULGAs ICT system in line
with SLAs:
Provide ULGA staff with training and support in using ULGAs ICT system in line
with SLAs:
·
Offer second line support, advice and guidance to
all appropriate system users, remotely or on-site
Offer second line support, advice and guidance to
all appropriate system users, remotely or on-site
·
Take part in the development and delivery of end
user training for ICT systems, including the development of supporting
procedures and training materials where appropriate.
Take part in the development and delivery of end
user training for ICT systems, including the development of supporting
procedures and training materials where appropriate.
·
Teach staff on how to use the IT system
Teach staff on how to use the IT system
·
Support end users with using computers, printers and
scanners – logging on to the network, using e-mail and operating the software
(Word, Excel, PowerPoint, FrontPage, Internet, etc.).
Support end users with using computers, printers and
scanners – logging on to the network, using e-mail and operating the software
(Word, Excel, PowerPoint, FrontPage, Internet, etc.).
·
Provide walk-in introduction training for all new
staff supported Microsoft Office software applications, Internet Explorer,
Adobe Photoshop, and GroupWise. Providing support to users for enhanced
performance
Provide walk-in introduction training for all new
staff supported Microsoft Office software applications, Internet Explorer,
Adobe Photoshop, and GroupWise. Providing support to users for enhanced
performance
Qualifications, Skills and
Experience:
Experience:
·
The applicant for the IT Officer placement should
preferably hold a Bachelor’s degree in Information Technology, Management, Computer
Science, from a recognized university of recognized standing
The applicant for the IT Officer placement should
preferably hold a Bachelor’s degree in Information Technology, Management, Computer
Science, from a recognized university of recognized standing
·
Previous exposure and experience in advising and
supporting users, development, implementation and on-going systems
administration of ICT systems, preferably in a housing-related, social care or
other public service environment
Previous exposure and experience in advising and
supporting users, development, implementation and on-going systems
administration of ICT systems, preferably in a housing-related, social care or
other public service environment
·
At least a year of experience in the same position
At least a year of experience in the same position
·
Strong knowledge of office operations and computer
technology
Strong knowledge of office operations and computer
technology
·
Good organizational, attention to detail and
coordination skills; ability to work calmly under the stress of conflicting
deadlines and assignments.
Good organizational, attention to detail and
coordination skills; ability to work calmly under the stress of conflicting
deadlines and assignments.
·
Ability to work independently with minimal
supervision, exercise good judgment and maintain complete confidentiality.
Ability to work independently with minimal
supervision, exercise good judgment and maintain complete confidentiality.
·
Detailed working knowledge of Web technologies,
protocols, and tools including HTML, CSS
Detailed working knowledge of Web technologies,
protocols, and tools including HTML, CSS
·
Prior programming experience with HTML.
Prior programming experience with HTML.
·
Familiarity with dynamic web design using Joomla or
Wordpress
Familiarity with dynamic web design using Joomla or
Wordpress
·
Excellent communication skills
Excellent communication skills
·
Ability to train users on how to use a variety of
software applications
Ability to train users on how to use a variety of
software applications
·
Ability to check and respond to e-mail frequently throughout
the day even when not scheduled to work.
Ability to check and respond to e-mail frequently throughout
the day even when not scheduled to work.
·
Windows and/or Macintosh experience
Windows and/or Macintosh experience
·
Microsoft Office applications experience a definite
plus (Word, Excel, Access, PowerPoint, Publisher
Microsoft Office applications experience a definite
plus (Word, Excel, Access, PowerPoint, Publisher
·
Flexible in approach and receptive to new ideas and
ways of working
Flexible in approach and receptive to new ideas and
ways of working
·
Ability to move from department to department as
needed to assist technology users in the organization.
Ability to move from department to department as
needed to assist technology users in the organization.
·
Ability to analyze business problems and recommend
suitable ICT solutions where appropriate.
Ability to analyze business problems and recommend
suitable ICT solutions where appropriate.
·
Ability to be a self-starter and work on own
initiative, but also work closely with others.
Ability to be a self-starter and work on own
initiative, but also work closely with others.
·
Ability to understand users’ concerns, anxieties and
skills, limitations, and respond to them appropriately.
Ability to understand users’ concerns, anxieties and
skills, limitations, and respond to them appropriately.
·
Ability to impart knowledge and encourage others;
prepare and deliver effective reports/presentations in one to one, group and
formal settings.
Ability to impart knowledge and encourage others;
prepare and deliver effective reports/presentations in one to one, group and
formal settings.
·
Ability to understand and interpret technical
information and share information with non-technical users.
Ability to understand and interpret technical
information and share information with non-technical users.
NB: This is a re-advertisement so those who applied for these jobs in November 2015 don’t need to apply again.
How to Apply:
All suitably qualified and interested candidates should send a filled application form, Download Here, and send it to: [email protected]
Deadline: 11th January 2016
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