The Ugandan Jobline

• Adhere to the service standards and provide
  excellent customer service
• Process cash and cheque deposits from
  customers and ATMs in line with set procedures
• Pay out cash to customers by cheque or
  voucher withdrawal in line with set procedures
• Handle Foreign exchange transactions for both
  walk in and existing customers and report all transactions above set
  amount to the Team Leader Tellers
• Conduct biller payments and cash transfers as
  per set procedures
• Perform change transactions
• Provide account balances to customers as
  requested as per laid down procedures
• Manage queues by providing quick, accurate
  and efficient service
• Provide excellent customer service by
  adhering to the Service Standards
• Guide customers of any new price changes
• Capture accurate narratives for all
  transactions processed

• Generate and provide leads to sales staff
• Cross sell bank products
• Identify customers for migration to other
  service channels

• Refer all cash transactions above Teller
  limit to the Team Leader Tellers for verification and/or approval
• Carry out at least two till balances for all
  currencies on a daily basis
• Keep own cash holdings within prescribed
  limits
• Adhere to all laid down policies and
  procedures regarding security of Bank assets i.e. user password security,
  security cards, keys, own till, stamps, vouchers, and all other Teller
  working tools
• Print and handover Teller reports and
  vouchers for calling to the Team Leader at the end of day
• File all Teller reports on daily basis
• Carry out all Inter-Teller cash transfers as
  per laid down procedures
• Report all suspicious transactions in
  accordance with laid down procedure
• Attend to audit and risk findings

• Perform ATM custodianship as may be assigned
  from time to time
• Hold front door keys as assigned from time to
  time
• May be assigned any other duties by the Line
  manager

• The applicant for the Stanbic Bank Team
  Leader Teller should hold a Bachelor’s degree from a recognized university
• Prior experience in cash handling desirable
• Previous front office experience desirable
• Broad working knowledge of cash handling
  policies and procedures
• Sound knowledge of bank products/services and
  related procedures
• Broad knowledge and understanding of legal
  aspects regarding cheque, bills and cash handling
• Working knowledge of Service standards
• Knowledge of the Core banking system
• Excellent communication skills
• Excellent interpersonal skills
• Problem solving skills
• Excellent organizational skills
• Basic computer skills

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