UN IT Careers – Information Systems Assistant at United Nations Regional Service Centre Entebbe (RSCE)

Organization: United Nations
Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe,
Uganda
Grade: FS4
Job Opening Number: 15-Information
System and Technol-RSCE-50879-F-ENTEBBE (M)
About RSCE:
The Regional
Service Centre Steering Committee is the decision-making body for RSCE, in
compliance with General Assembly resolutions, United Nations Secretariat rules
and regulations, strategic guidance from United Nations Headquarters and
oversight bodies. The Steering Committee consults with the Global Field Support
Strategy Implementation Coordination Team, as required.
The Regional
Service Centre, as approved by the Member States, is owned, managed and staffed
by the regional missions it serves. This framework reinforces the existing
missions’ chain of command structures and lines of authority in a manner that
does not create an additional layer between Headquarters and the regional
missions. It also ensures that staffing for RSC.
         
Key Duties and Responsibilities:  Within delegated authority, the information Systems
Assistant will be responsible for the following duties;
Applications
Support:
 
·        
Under direction of the supervisor, works as part of
a team in the planning, specification, design, development, implementation and
support of computer application systems and programs using UN established
standards for IS technologies, programming languages and tools
·        
Renders support in the monitoring and expedition of
computer application systems development projects; provides input for the
development of standard terms of reference; serves as part of the team related
to various project implementations in the mission.
·        
Maintains functional specifications for computer
application systems, programs and procedures; assists in ongoing reviews with
users and developers; liaises with users to define and specify requirements;
assists with version management, data recovery and deployment to users’ offices
·        
The job holder implements and maintains security
controls for various applications; ensures that security controls in place are
monitored and enforced; assists with the maintenance of accurate access control
lists including rights and privileges
·        
The incumbent supports Data Recovery/Business
Continuity software applications and systems
·        
Provides technical input for the preparation of
various technical and user documentation for deployed computer application
systems, training materials and may conduct technical presentations; assists
with the drafting of correspondence and communications, including work plan
revisions, as well as unit contributions for a variety of periodic reports
·        
Stays abreast with developments in the field;
implements benchmarking procedures and provides input for final decisions on
new acquisitions.
2.
Server/Data Centre Administration
·        
Provides full range of technical assistance in the
area of server operations and administration; 
·        
The incumbent also installs, configures, tests and
deploys server systems hardware and software, to include Local Area Network
infrastructure, Operating Systems (Unix, Linux, Mac OS), Electronic mail, Lotus
Notes, Citrix, Database systems, Web Development software, Firewall systems,
Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and
various security software
·        
The incumbent provides the administration,
operation, technical support, and monitoring of server systems; undertakes
complex trouble shooting of server systems
·        
Works in liaison with other Units within the Service
to maintain optimal 24/7 operations for the server systems operations
·        
Provides input to identify the need for new systems
or re-engineering of the existing systems
·        
Quickly responds to requests from user offices and
assists in deploying/configuring systems so as to conform to infrastructure
standards; implements Disaster Recovery/Business Continuity (DR/BC) and backup
services following standard procedures
·        
Actively participates in the security incident
response activities; assists in the implementation, operation and maintenance
of security controls; performs regular vulnerability assessments of production
systems to identify weaknesses as well as to determine the need for updating systems
with fixes and patches
·        
Assists with the drafting of documentation and
reports
3.
Network Administration: 
·        
Assists with the implementation of network projects
in accordance with Mission requirements and applicable UN policies and
standards
·        
Assists with the review of network configuration to
ensure maximum efficiency and optimal usage of resources
·        
The incumbent will support the management of network
backup and security enforcement policies
·        
Support other personnel and/or contractors assigned
to the Network Administration Unit
·        
Works as part of the team to ensure the integrity of
the various internetwork connections within the missions Intra- and Extranets
·        
Assists with the implementation of new and emerging
technologies for voice, video, and data integration
·        
Operates and maintains the various implemented Data
Security projects with emphasis in network security, monitoring, resourcing,
and other UN standard technologies
·        
Ensures the proper administration of access control
lists including rights and privileges; participates in the security incident
response activities
·        
Actively participates in planning, implementing,
operating and maintaining security controls; performs regular vulnerability
assessments of production systems to identify weaknesses to bring to the
attention of supervisors
·        
Participates in all network implementations
·        
Assists with the drafting of documentation and
reports • Performs other related duties as required. 
4.
IT Service Support: 
·        
Works as part of a team of service coordination
staff
·        
Assists with the receipt and logging of service
requests in the automated request management system
·        
Assists with tasks related to scheduled service
requests, including equipment replacement, equipment
installation/de-installation, software installation, LAN connection, returns to
stock, site surveys, etc
·        
Conducts basic training to end-users on the use of
standard systems and applications
·        
Provides input into the eventual drafts for end-user
and/or technical documentation
·        
Logs all actions in the automated tracking system,
including site survey information, steps taken to resolve problem or to
complete task, problems encountered, current status, escalation status, and
other related metrics
·        
Escalates problems/tasks to the appropriate parties
in accordance with established procedure; monitors problems to resolution;
detects problem patterns and consult with supervisor to recommend
solutions 
·        
Assists with quality assurance procedures to ensure
client satisfaction
·        
Stays abreast with developments in information
systems and technology in order to make recommendations to supervisors
·        
Serves as a team member for various special projects
within CITS
5.
ICT Security/ DRBC:
·        
Works as part of the team responsible for Disaster
Recovery and Business Continuity plan implemented by the mission
·        
Renders support in the implementation and testing of
DRBC plans, and works within various teams related to DRBC management
·        
Installs, operates and maintains multi-user
information security systems including firewalls, malware detection/prevention
systems, intrusion detection/prevention, network access controls, proxy
servers, VPN, encryption, url and content filtering systems in accordance with
organisational technology security standards
·        
Provides input for other CITS Units to determine
security requirements and integration of these requirements in system design
and operations
·        
Maintains security procedures, including user
identification and access control processes to specific CITS resources and data
·        
Acts upon all security incidents and violations,
including reporting them immediately to the CITS Security Coordinator;
participates in incidents management activities
·        
Assists with the regular security assessments of
production CITS resources to identify potential weaknesses for referral to
supervisors; performs risk analysis and provide data for further analysis by
supervisors
·        
Maintains the scheduled updates for CITS systems
with fixes and patches
6.
Other duties and Responsibilities common to the specialties above include, but
are not limited to: 
·        
Providing general assistance across the various
fields of ICT support services in the mission
·        
Being part of cross-functional teams within CITS in
order to assist with ICT related projects.
·        
Performs other related duties as required. 
Qualifications, Skills and Experience: 
·        
The ideal candidate for the United Nations RSCE Information
Systems Assistant should hold a High school diploma or equivalent is required.
Certification/diploma of other supplemental academic qualifications or training
in Information Technology; industry training and certifications are desirable.
·        
A minimum of six (6) years of relevant work
experience in the planning and installation of complex Information Systems,
server virtualization, data center equipment, and networks, including at least
two (2) years of experience at the international level. Experience working in a
United Nations common system field operation (inclusive of peacekeeping,
political missions and UN agencies, funds, and programmes) – or similar
international organisation or non-governmental organisation – in a conflict or
post-conflict setting is desirable.
·        
Languages: English and
French are the working languages of the United Nations Secretariat. For the
position advertised, fluency in oral and written English is required; knowledge
of another UN official language is desirable.
Personal Competencies:
·        
Professionalism: Knowledge of
information technology and applications, including computer system networks.
Good technical skills, ability to conduct network maintenance, provide server
services, user support, implement and maintain Disaster Recovery/Business
Continuity systems, and information systems security and control. Shows pride
in work and in achievements; demonstrates professional competence and mastery
of subject matter; is conscientious and efficient in meeting commitments,
observing deadlines and achieving results; is motivated by professional rather
than personal concerns; shows persistence when faced with difficult problems or
challenges; remains calm in stressful situations. Takes responsibility for
incorporating gender perspectives and ensuring the equal participation of women
and men in all areas of work.
·        
Communication: Speaks and
writes clearly and effectively; listens to others, correctly interprets
messages from others and responds appropriately; asks questions to clarify, and
exhibits interest in having two-way communication; tailors language, tone,
style and format to match audience; demonstrates openness in sharing information
and keeping people informed.
·        
Teamwork: Works
collaboratively with colleagues to achieve organizational goals; solicits input
by genuinely valuing others’ ideas and expertise; is willing to learn from
others; places team agenda before personal agenda; supports and acts in
accordance with final group decision, even when such decisions may not entirely
reflect own position; shares credit for team accomplishments and accepts joint
responsibility for team shortcomings
NB: The United Nations does not charge a fee at any
stage of the recruitment process (Application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts.
How to Apply:
All suitably
qualified and interested candidates desiring to serve the United Nations
Regional Service Centre at Entebbe (RSCE) as the Information Systems Assistant should
express their interest by visiting the UN recruitment website and clicking
Apply Now.
Deadline: 16th December, 2015

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