The Ugandan Jobline

• Consulting with Management
  and other team members, analysing requirements, investigating options,
  providing advice on technical developments and benefits to be derived from them
  and aligning business requirements with strategic priorities and directions;
• Collaborate closely with
  the team to plan, estimate, coordinate and manage major internal initiatives
  and customer projects.
• In charge of the development,
  implementation and documentation of operating policies, methods, processes and
  training programs with the goal of improving service to customers.
• Technically support the
  development of a clear technical strategy for the business
• Undertaking day-to-day
  management, maintenance and support services across the companies POPs (Points
  of Presence), to ensure the technical infrastructure is maintained at peak
  operational level, highly available, robust and secure;
• Identifying and managing
  infrastructure upgrades and their installation and maintenance (including
  telecommunication, software, hardware) and this be planned to minimise
  disruption to existing services as much as possible;
• Providing recommendations
  for replacement/upgrading of technical assets and linking such needs to the
  budget process and purchase policy within the organisation;
• Taking responsibility for
  escalation and resolution of reported incidents and service requests within
  scope as per customer service level agreements
• Assessing projects
  technical requirements so as to effectively plan for rollout.
• Conferring with Management
  and participating in selection of technical kit, vendors and contractors to
  provide the highest quality of service as per business requirements.
• Providing focused
  leadership, management, coaching and mentoring to staff including effectively
  driving planning and undertaking regular performance reviews and ensuring that
  a culture of high level customer service and ongoing development of efficient
  work practices, is embedded across the team;
• Provide technical
  leadership and direction in the training and orientation of existing and new
  team members

• The applicant should hold a
  University degree (BSc) Computer Science or Telecommunications Engineering from
  a recognized university;
• Professional CCNP / CCIP /
  JNCIE Certification or equivalent from a recognised institution
• At least five (5) years of
  progressively responsible experience in the telecommunications field including
  networking 
• Supervisory experience and
  managing teams
• Project management skills
• Prior experience with
  transmission technologies, microwave and fibre optic
• Experience in strategic
  planning, development and implementation
• Previous experience in enduser
  support
• Computer literacy skills
  i.e. proficient with Project Excel, Visio and MS office
• Leadership and management
  skills
• Motivating and managing
  team performance
• Excellent interpersonal and
  communication skills;
• Fluent in French
• Project management / supervisor
  skills
• Excellent problem solving
  and analytical thinking skills;
• Attention to detail and
  multitasking ability;
• Result- and team-oriented,
  honest and of high integrity; and
• Able to work with minimum
  supervision.

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