Several Customer Service Jobs – Relationship Officer at ABC Capital Bank Ltd

Organisation: ABC
Capital Bank Ltd
Duty Station: Kampala,
About US:
ABC Capital Bank started its
journey in 1993, as a deposit taking financial institution then trading by the
name Capital Finance Corporation Limited. Licensed and supervised by Bank of
Uganda under the Financial Institutions Act 2004, Capital Finance Corporation
Limited offered a wide range of products such as savings accounts, business
accounts, fixed deposits, business loans services and remittances through
Western Union money transfer agency. ABC Capital Bank is part of ABC Group,
Kenya and has ambitious growth plans.
Job Summary: The Relationship
Officer will increase the ABC Bank’s revenue by cross selling Bank products to
existing customers and acquiring new customers. The incumbent will acquire,
grow and deepen customer relationships. He / she will be promoting institutions
banking business by targeting mid corporates, and SME’s for business growth.
Key focus will be on mid corporate companies, NGO’s, Churches, Legal firms,
Education Institutions, Medical Practitioners, individuals and sole
proprietorship concerns.
Key Duties and Responsibilities: 
  • Enhancement
    of wallet share for every client.
  • Direct
    and through references, enhancement of business
  • The
    incumbent will enhance sales in all third party products for fee based
  • Market
    the Bank’s products and services on a daily basis to existing and
    prospective customers with emphasis on Loans and Overdrafts, Current and
    Savings Accounts and Fixed Deposits.
  • Responsible
    for identifying and developing new profitable business relationship.
  • In
    charge of planning and implementing campaigns for sales promotions
  • Generate
    business through local sales promotion: outdoor marketing calls on
    existing as well as potential customers.
  • Work
    in liaison with the Branch Heads and officer authorities in arranging for
    events /promotions for new acquisition of customers.
  • Build
    and strengthen working relationships with existing referral sources and
    cultivate new referral sources both internally and externally.
  • Achieve
    the Targets set in terms of product mix and customer segment.
  • Ensure
    the best in terms of quality of sales.
  • Derive
    insights to competitor Sales activities and effectively counter the
  • Regularly
    provide feedback to the Business Development Manager on the acceptance of
    the products in the market and suggest changes that could provide energy
    to the sales efforts.
  • Achieve
    maximum share of wallet for each customer acquired.
  • Keenly
    review credit applications for personal/ business loans before submission
    to the Credit Department.
  • Prepare
    and maintain daily, weekly, monthly, quarterly and annual sales call
  • Prepare
    and submit weekly activity reports.
  • Preparing
    and implementing sales plan/activities to acquire, expand and retention
  • Identifying
    and evaluating potential customers’ financial and service needs and
    recommend product/service offerings in liaison with Product Development
  • Ensure
    excellent customer service to existing customers.
Key Performance Indicators:
  • Growth
    in Balance Sheet and P&L of the Bank as per budget.
  • Growth
    in new customers and customer retention
  • Successfully
    opened accounts and closed accounts.
  • Zero
    customer complaints
  • 100%complaince
    to KYC and AML policies and procedures.
  • Number
    of Customer referrals.
Qualifications, Skills and Experience: 
  • The
    ideal candidates for the Relationship Officer jobs should hold University
    Degrees preferably in Marketing or Business Management
  • The
    person should have satisfactory proven experience and track record in
    banking / customer relationship management.
  • Excellent
    track record in sales and the delivery of business targets.
  • Working
    knowledge of operations, processes and credit.
  • Excellent
    communication skills both written and speaking
  • Good
    sales and negotiating skills
  • Team
    building and leadership skills
  • Customer
    Service skill
  • Excellent
    analytical and problem‐solving skills
  • Proven
    planning, co‐ordination and time management skills
  • Computer
    literacy skills in word –processing, presentations and statistical
  • Familiarity
    with KYC/AML compliance requirements
  • Well
    versed in the Banks products
  • Computer
    Literacy skills mandatory
How to Apply:
The ideal candidates are
encouraged to send their applications that includes an updated CV, transcripts,
academic certificates and other qualification documents with a cover letter of
not more than two pages to The Executive Director, ABC Capital Bank Limited,
P.O. Box 21091, Kampala. Uganda.
Email to:
Deadline: 28th December
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