The Ugandan Jobline

• Enhancement
  of wallet share for every client.
• Direct
  and through references, enhancement of business
• The
  incumbent will enhance sales in all third party products for fee based
  earning
• Market
  the Bank’s products and services on a daily basis to existing and
  prospective customers with emphasis on Loans and Overdrafts, Current and
  Savings Accounts and Fixed Deposits.
• Responsible
  for identifying and developing new profitable business relationship.
• In
  charge of planning and implementing campaigns for sales promotions
• Generate
  business through local sales promotion: outdoor marketing calls on
  existing as well as potential customers.
• Work
  in liaison with the Branch Heads and officer authorities in arranging for
  events /promotions for new acquisition of customers.
• Build
  and strengthen working relationships with existing referral sources and
  cultivate new referral sources both internally and externally.
• Achieve
  the Targets set in terms of product mix and customer segment.
• Ensure
  the best in terms of quality of sales.
• Derive
  insights to competitor Sales activities and effectively counter the
  efforts.
• Regularly
  provide feedback to the Business Development Manager on the acceptance of
  the products in the market and suggest changes that could provide energy
  to the sales efforts.
• Achieve
  maximum share of wallet for each customer acquired.
• Keenly
  review credit applications for personal/ business loans before submission
  to the Credit Department.
• Prepare
  and maintain daily, weekly, monthly, quarterly and annual sales call
  reports.
• Prepare
  and submit weekly activity reports.
• Preparing
  and implementing sales plan/activities to acquire, expand and retention
  profitable
• Identifying
  and evaluating potential customers’ financial and service needs and
  recommend product/service offerings in liaison with Product Development
  Manager.
• Ensure
  excellent customer service to existing customers.

• Growth
  in Balance Sheet and P&L of the Bank as per budget.
• Growth
  in new customers and customer retention
• Successfully
  opened accounts and closed accounts.
• Zero
  customer complaints
• 100%complaince
  to KYC and AML policies and procedures.
• Number
  of Customer referrals.

• The
  ideal candidates for the Relationship Officer jobs should hold University
  Degrees preferably in Marketing or Business Management
• The
  person should have satisfactory proven experience and track record in
  banking / customer relationship management.
• Excellent
  track record in sales and the delivery of business targets.
• Working
  knowledge of operations, processes and credit.
• Excellent
  communication skills both written and speaking
• Good
  sales and negotiating skills
• Team
  building and leadership skills
• Customer
  Service skill
• Excellent
  analytical and problem‐solving skills
• Proven
  planning, co‐ordination and time management skills
• Computer
  literacy skills in word –processing, presentations and statistical
  analysis
• Familiarity
  with KYC/AML compliance requirements
• Well
  versed in the Banks products
• Computer
  Literacy skills mandatory

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