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Hospitality Jobs – Executive Lounge Manager at Hilton Hotels & Resorts
Job Title: Executive Lounge Manager
Organisation: Hilton Hotels
& Resorts
& Resorts
Duty Station: Kampala, Uganda
Job Number: HOT029QF
About Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
Job Summary: The Executive
Lounge Manager will support the Hilton Hotels and Resorts by ensuring the satisfaction
of executive Guests throughout their stay at the hotel by ensuring that
enquiries receive responses and advise and information is delivered when
requested.
Lounge Manager will support the Hilton Hotels and Resorts by ensuring the satisfaction
of executive Guests throughout their stay at the hotel by ensuring that
enquiries receive responses and advise and information is delivered when
requested.
Key Duties and Responsibilities:
·
The incumbent will manage the performance of the
Executive Lounge in the hotel
The incumbent will manage the performance of the
Executive Lounge in the hotel
·
Deliver the highest quality and brand service
standards to consistently meet and exceed executive Guest and VIP expectations
Deliver the highest quality and brand service
standards to consistently meet and exceed executive Guest and VIP expectations
·
Manage all enquiries and complaints, promptly and
efficiently
Manage all enquiries and complaints, promptly and
efficiently
·
Ensure that all Guest supplies and amenities are
offered and replenished to the required standards
Ensure that all Guest supplies and amenities are
offered and replenished to the required standards
·
Manage a team that is current with all hotel
services as well as VIP requests and special events and that demonstrate a
knowledge of external locations, attractions and landmarks in the vicinity
Manage a team that is current with all hotel
services as well as VIP requests and special events and that demonstrate a
knowledge of external locations, attractions and landmarks in the vicinity
·
Ensure the team complies with Hotel security, fire
regulations and all health and safety legislation
Ensure the team complies with Hotel security, fire
regulations and all health and safety legislation
·
Ensure the team projects a professional manner with
an emphasis on hospitality and Guest service
Ensure the team projects a professional manner with
an emphasis on hospitality and Guest service
·
Executive tasks as instructed by the Front Office
Manager or Assistant
Executive tasks as instructed by the Front Office
Manager or Assistant
·
Responsible for requisitioning and selection of new
team members and ensuring training is completed as per Hilton Worldwide Brand
Standards
Responsible for requisitioning and selection of new
team members and ensuring training is completed as per Hilton Worldwide Brand
Standards
·
Responsible for mentoring and counseling team
members as required
Responsible for mentoring and counseling team
members as required
·
Serve your role and Team in an
environmentally-conscience manner
Serve your role and Team in an
environmentally-conscience manner
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Hilton Hotels &
Resorts Executive Lounge Manager vacancy should have previous experience in
Executive Lounge Supervisor or Manager in a hotel environment
The ideal candidate for the Hilton Hotels &
Resorts Executive Lounge Manager vacancy should have previous experience in
Executive Lounge Supervisor or Manager in a hotel environment
·
Previous supervisory experience in the hotel,
leisure or retail sector
Previous supervisory experience in the hotel,
leisure or retail sector
·
Calm, efficient and organised
Calm, efficient and organised
·
Excellent personal presentation and communication
skills
Excellent personal presentation and communication
skills
·
Show passion for delivering exceptional levels of
Guest service
Show passion for delivering exceptional levels of
Guest service
·
Ability to listen and respond to demanding Guest
needs
Ability to listen and respond to demanding Guest
needs
·
Computer literacy i.e. Proficient with using
Microsoft Applications such as Outlook and Word
Computer literacy i.e. Proficient with using
Microsoft Applications such as Outlook and Word
·
Multi-lingual will have an added advantage
Multi-lingual will have an added advantage
·
Accountable and resilient
Accountable and resilient
·
Demonstrated ability to work under pressure
Demonstrated ability to work under pressure
·
High degree of flexibility to respond to a range of
different work situations
High degree of flexibility to respond to a range of
different work situations
Job Benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
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