Job Title: Night Manager
Organisation: Hilton Hotels
& Resorts
& Resorts
Duty Station: Kampala, Uganda
Job Number: HOT029G2
About Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
Job Summary: The Night
Manager will support the Hilton Hotels and Resorts by overseeing the night-hour
supervision of the Front Office Team to ensure that Team Members are prepared
and well-informed to deliver our Guests an exceptional experience from check-in
through check-out.
Manager will support the Hilton Hotels and Resorts by overseeing the night-hour
supervision of the Front Office Team to ensure that Team Members are prepared
and well-informed to deliver our Guests an exceptional experience from check-in
through check-out.
Key Duties and Responsibilities:
·
Manage the entire Front Office operation to maintain
high standards
Manage the entire Front Office operation to maintain
high standards
·
Act as a point of contact for regular guests and VIP
Guests
Act as a point of contact for regular guests and VIP
Guests
·
Complete Night Audit duties efficiently and
effectively
Complete Night Audit duties efficiently and
effectively
·
Maximise room occupancy at best rates and use
up-selling techniques to promote hotel services and facilities
Maximise room occupancy at best rates and use
up-selling techniques to promote hotel services and facilities
·
Represent the Hotel Manager and other senior
managers in their absence, taking full responsibility of the hotel
Represent the Hotel Manager and other senior
managers in their absence, taking full responsibility of the hotel
·
Understand and demonstrate correct procedures
regarding the acceptance of foreign currencies, credit cards and cash in
accordance with the hotel credit policy
Understand and demonstrate correct procedures
regarding the acceptance of foreign currencies, credit cards and cash in
accordance with the hotel credit policy
·
Manage, record and promptly resolve issues or
emergencies that arise
Manage, record and promptly resolve issues or
emergencies that arise
·
Demonstrate current and up to date knowledge of
hotel products, services, pricing and policies, as well as knowledge of the
local area
Demonstrate current and up to date knowledge of
hotel products, services, pricing and policies, as well as knowledge of the
local area
·
Act in accordance with all security and emergency
procedures and manage the instigation of these, as required
Act in accordance with all security and emergency
procedures and manage the instigation of these, as required
·
Compile adequate handover to Early staff / Duty
Manager
Compile adequate handover to Early staff / Duty
Manager
·
Attend appropriate training courses, when required,
and assist with the Night Team’s training and development efforts
Attend appropriate training courses, when required,
and assist with the Night Team’s training and development efforts
·
Act in accordance with policies and procedures when
working with front of house equipment and property management systems
Act in accordance with policies and procedures when
working with front of house equipment and property management systems
·
Conduct annual and mid-year Appraisals with Team
Members
Conduct annual and mid-year Appraisals with Team
Members
·
Carry out Health and Safety Checks and Night Walks,
and maintain a good status awareness of all hotel areas
Carry out Health and Safety Checks and Night Walks,
and maintain a good status awareness of all hotel areas
·
Support other departments, as necessary
Support other departments, as necessary
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Hilton Hotels &
Resorts Night Manager career opportunity should preferably have supervisory
and/or management experience in Front Office within the hotel/leisure/retail
The ideal candidate for the Hilton Hotels &
Resorts Night Manager career opportunity should preferably have supervisory
and/or management experience in Front Office within the hotel/leisure/retail
·
Previous experience with Front Office Management
Systems is desired
Previous experience with Front Office Management
Systems is desired
·
Previous experience with cash handling is also
desired
Previous experience with cash handling is also
desired
·
High level of IT proficiency
High level of IT proficiency
·
Excellent leadership, interpersonal and
communication skills
Excellent leadership, interpersonal and
communication skills
·
Accountable and resilient
Accountable and resilient
·
Commitment to delivering a high level of customer
service
Commitment to delivering a high level of customer
service
·
Ability to work under pressure
Ability to work under pressure
·
Excellent grooming standards
Excellent grooming standards
·
Flexibility to respond to a variety of work
situations
Flexibility to respond to a variety of work
situations
·
Demonstrated ability to work on your own and as part
of a team
Demonstrated ability to work on your own and as part
of a team
Job Benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
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