Job Title: Head of Marketing and Customer Experience
Organisation: AAR Healthcare
Uganda Limited
Uganda Limited
Duty Station: Kampala,
Uganda
Uganda
About US:
AAR Healthcare
Uganda Limited is the largest provider of outpatient health care services in
Uganda having begun its operations in 1994. It is currently expanding to make
services accessible to clients from all walks of life. The company is committed
to excellent client experience, with a focus on quality provision of health
services, by engaging professionally qualified staff, continuous review of its
medical practice, systems and processes.
Uganda Limited is the largest provider of outpatient health care services in
Uganda having begun its operations in 1994. It is currently expanding to make
services accessible to clients from all walks of life. The company is committed
to excellent client experience, with a focus on quality provision of health
services, by engaging professionally qualified staff, continuous review of its
medical practice, systems and processes.
Job Summary: The Head of
Marketing and Customer Experience will be responsible for delivering the
overall revenue targets for the business on retention and growth;
execute the company corporate brand strategy; improve our customer experience
while ensuring customer relation programs are well executed.
Marketing and Customer Experience will be responsible for delivering the
overall revenue targets for the business on retention and growth;
execute the company corporate brand strategy; improve our customer experience
while ensuring customer relation programs are well executed.
Key Duties and Responsibilities:
·
Developing and implementing the company marketing
and communication plan.
Developing and implementing the company marketing
and communication plan.
·
The incumbent will be in charge of developing a
customer service excellence strategy to ensure high level of clients’
retention.
The incumbent will be in charge of developing a
customer service excellence strategy to ensure high level of clients’
retention.
·
Conduct a brand strategy for clinic and rescue
business to ensure maximum brand awareness and visibility.
Conduct a brand strategy for clinic and rescue
business to ensure maximum brand awareness and visibility.
·
Overseeing continuous market research for AAR Health
Care brand.
Overseeing continuous market research for AAR Health
Care brand.
·
Providing in-depth market, industry and competitive
analysis and market positioning and relevant reports to management on healthcare
industry.
Providing in-depth market, industry and competitive
analysis and market positioning and relevant reports to management on healthcare
industry.
·
Responsible for developing merchandising and
marketing materials to enhance brand awareness.
Responsible for developing merchandising and
marketing materials to enhance brand awareness.
·
Building and strengthening good working relationships
with the media and external agencies.
Building and strengthening good working relationships
with the media and external agencies.
·
Initiating and implementation the company’s
corporate social responsibility programs
Initiating and implementation the company’s
corporate social responsibility programs
·
Preparing the sales and marketing budget and
ensuring maximum utilization & control.
Preparing the sales and marketing budget and
ensuring maximum utilization & control.
·
In charge of managing and monitoring the customer
feedback systems, daily visit trends for Members, Direct Billing; Walk Ins and Group
Care in order to anticipate areas of intervention.
In charge of managing and monitoring the customer
feedback systems, daily visit trends for Members, Direct Billing; Walk Ins and Group
Care in order to anticipate areas of intervention.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should preferably hold a bachelor’s
degree i.e. BCOM Marketing or Business Related degree. Possession of an MBA an
added advantage.
The applicant should preferably hold a bachelor’s
degree i.e. BCOM Marketing or Business Related degree. Possession of an MBA an
added advantage.
·
Professional training and membership to the relevant
professional bodies.
Professional training and membership to the relevant
professional bodies.
·
High level of business acumen and ability to display
orientation to market dynamics and profit maximization.
High level of business acumen and ability to display
orientation to market dynamics and profit maximization.
·
Proven Leadership skills, good inter-personal
skills, and ability to build personal relationships with other members of
staff, to enhance corporate performance.
Proven Leadership skills, good inter-personal
skills, and ability to build personal relationships with other members of
staff, to enhance corporate performance.
·
Previous experience in managing strategy, change,
diversity, financial performance, productivity, championing customer focus and people
management.
Previous experience in managing strategy, change,
diversity, financial performance, productivity, championing customer focus and people
management.
·
Excellent track record in delivering results.
Excellent track record in delivering results.
How to Apply:
All suitably
qualified and interested candidates should send their application letters, CVs
with the attaching documents to the Human Resource Manager at
[email protected].
qualified and interested candidates should send their application letters, CVs
with the attaching documents to the Human Resource Manager at
[email protected].
NB: Only successful candidates will be contacted and
any canvassing will lead to automatic disqualification.
any canvassing will lead to automatic disqualification.
Deadline: 4th December 2015
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