Job Title: Receptionist
Organisation: Hilton Hotels
& Resorts
& Resorts
Duty Station: Kampala, Uganda
Job Number: HOT029G7
About Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
Job Summary: The Receptionist will support the Hilton
Hotels and Resorts in the provision of reception services for Guests to
contribute to an overall exceptional experience from check-in through check-out
and complete audits, as required.
Hotels and Resorts in the provision of reception services for Guests to
contribute to an overall exceptional experience from check-in through check-out
and complete audits, as required.
Key Duties and Responsibilities:
·
Achieve positive outcomes from Guest queries in a
timely and efficient manner
Achieve positive outcomes from Guest queries in a
timely and efficient manner
·
Ensure an efficient reception experience for Guests,
including check in/out, and complete audit procedures, as required.
Ensure an efficient reception experience for Guests,
including check in/out, and complete audit procedures, as required.
·
Demonstrate a high level of customer service at all
times
Demonstrate a high level of customer service at all
times
·
Ensure that both the Front Office Manager and
Reception Supervisors are kept fully aware of any relevant feedback from guests
and, or, other departments
Ensure that both the Front Office Manager and
Reception Supervisors are kept fully aware of any relevant feedback from guests
and, or, other departments
·
Attend appropriate training courses, when required,
and assist with the Night Team’s training and development efforts
Attend appropriate training courses, when required,
and assist with the Night Team’s training and development efforts
·
Demonstrate a knowledge of hotel room categories,
room rates, packages, promotions and other general product knowledge necessary
to perform daily duties
Demonstrate a knowledge of hotel room categories,
room rates, packages, promotions and other general product knowledge necessary
to perform daily duties
·
The incumbent will maximize room occupancy and use
up-selling techniques to promote hotel services and facilities.
The incumbent will maximize room occupancy and use
up-selling techniques to promote hotel services and facilities.
·
Comply with hotel security, fire regulations and all
health and safety legislation
Comply with hotel security, fire regulations and all
health and safety legislation
·
Act in accordance with policies and procedures when
working with front of house equipment and property management systems
Act in accordance with policies and procedures when
working with front of house equipment and property management systems
·
Use the correct procedures regarding the acceptance
of foreign currencies, credit cards and cash in accordance with the hotel
credit policy
Use the correct procedures regarding the acceptance
of foreign currencies, credit cards and cash in accordance with the hotel
credit policy
·
Follow company brand standards
Follow company brand standards
·
Support any other departments, as necessary
Support any other departments, as necessary
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Hilton Hotels &
Resorts Receptionist should preferably hold a Diploma / Certificate in Hotel
Management or equivalent
The ideal candidate for the Hilton Hotels &
Resorts Receptionist should preferably hold a Diploma / Certificate in Hotel
Management or equivalent
·
Previous experience in a customer-focused industry
Previous experience in a customer-focused industry
·
Previous experience in cash handling is desired
Previous experience in cash handling is desired
·
Positive attitude with exceptional written and
verbal communication skills
Positive attitude with exceptional written and
verbal communication skills
·
Exhibit commitment to delivering a high level of
customer service
Exhibit commitment to delivering a high level of
customer service
·
Excellent grooming standards
Excellent grooming standards
·
Ability to work on your own and as part of a team
Ability to work on your own and as part of a team
·
Computer literacy skills with IT proficiency
Computer literacy skills with IT proficiency
Job Benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and services
offered by Hilton Worldwide and its partners. We look forward to explaining in
detail the range of excellent benefits that you would expect from a global
hotel organization like Hilton Worldwide.
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and services
offered by Hilton Worldwide and its partners. We look forward to explaining in
detail the range of excellent benefits that you would expect from a global
hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
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