Organisation: Gotovate Tours
and Travel (Tourist Luxury Hotel)
and Travel (Tourist Luxury Hotel)
Duty Station: Kampala, Uganda
About US:
Gotovate Tours
and Travel seeks to recruit for its valuable client, a leading tourist luxury
hotel in Uganda.
and Travel seeks to recruit for its valuable client, a leading tourist luxury
hotel in Uganda.
Job Summary: The Front
Office Manager will support the Tourist Luxury Hotel be taking charge of the
overall management of Front Office operations, including, Guest Relations,
Nights and Executive Lounge.
Office Manager will support the Tourist Luxury Hotel be taking charge of the
overall management of Front Office operations, including, Guest Relations,
Nights and Executive Lounge.
Key Duties and Responsibilities:
·
Ensure efficient guest registration, checkout, guest
service, and telephone service, while ensuring all brand standards are being
applied.
Ensure efficient guest registration, checkout, guest
service, and telephone service, while ensuring all brand standards are being
applied.
·
Actively monitor and maintain the front office
systems and equipment to ensure optimum performance.
Actively monitor and maintain the front office
systems and equipment to ensure optimum performance.
·
Regularly interact positively with customers and
take action to resolve problems to maintain a high level of customer
satisfaction and quality.
Regularly interact positively with customers and
take action to resolve problems to maintain a high level of customer
satisfaction and quality.
·
Coordinate activities with other hotel departments
in order to facilitate increased levels of communication and guest
satisfaction.
Coordinate activities with other hotel departments
in order to facilitate increased levels of communication and guest
satisfaction.
·
Quickly resolve customer complaints; anticipate
potential problems by reviewing and monitoring complaints, operational issues,
business flow and to ensure high levels of customer satisfaction and quality.
Quickly resolve customer complaints; anticipate
potential problems by reviewing and monitoring complaints, operational issues,
business flow and to ensure high levels of customer satisfaction and quality.
·
The incumbent will ensure excellent guest service
through internal measurement and external i.e. Trip Advisor.
The incumbent will ensure excellent guest service
through internal measurement and external i.e. Trip Advisor.
·
Comply with attendance rules and be available to
work on a regular basis.
Comply with attendance rules and be available to
work on a regular basis.
·
Perform any other job related duties as assigned
Perform any other job related duties as assigned
Qualifications, Skills and Experience: The ideal candidate
for the Hotel Front Office Manager should hold a Diploma or, Bachelor’s degree
in Leisure, Hospitality, Business, Tour Operations, Catering and experience in
customer care.
for the Hotel Front Office Manager should hold a Diploma or, Bachelor’s degree
in Leisure, Hospitality, Business, Tour Operations, Catering and experience in
customer care.
NB: Finalists and recent graduates can apply. Female
candidates are encouraged to apply.
candidates are encouraged to apply.
How to Apply:
All suitably
qualified and interested candidates should send their email applications and detailed
CVs with scanned copies of academic certificates. The Email subject should be: Front
Office Manager E-mail: [email protected]
and / or [email protected]
qualified and interested candidates should send their email applications and detailed
CVs with scanned copies of academic certificates. The Email subject should be: Front
Office Manager E-mail: [email protected]
and / or [email protected]
Deadline: Tuesday, 15th December 2015
For more of the
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