Job Title: Customer Operations Manager
Organisation: Ericsson
Duty Station: Kampala,
Uganda
Uganda
About US:
Ericsson is a
world-leading provider of telecommunications equipment & services to mobile
& fixed network operators. Over 1,000 networks in more than 175 countries
use Ericsson equipment, & more than 40 percent of the world’s mobile
traffic passes through Ericsson networks. Using innovation to empower people,
business & society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At Ericsson, we
apply our innovation to market-based solutions that empower people &
society to help shape a more sustainable world.
world-leading provider of telecommunications equipment & services to mobile
& fixed network operators. Over 1,000 networks in more than 175 countries
use Ericsson equipment, & more than 40 percent of the world’s mobile
traffic passes through Ericsson networks. Using innovation to empower people,
business & society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At Ericsson, we
apply our innovation to market-based solutions that empower people &
society to help shape a more sustainable world.
Job Summary: The Customer Operations Manager ensures that
all contractual deliveries are fulfilled towards one customer account. The role
is responsible for ensuring end to end operational performance towards the
account according to agreed targets.
The role is acting on behalf of Operations, typically for one or more customer
accounts. The role shall ensure that the portfolio is managed and that projects
within that portfolio are progressing according to schedule.
all contractual deliveries are fulfilled towards one customer account. The role
is responsible for ensuring end to end operational performance towards the
account according to agreed targets.
The role is acting on behalf of Operations, typically for one or more customer
accounts. The role shall ensure that the portfolio is managed and that projects
within that portfolio are progressing according to schedule.
Key Duties and Responsibilities:
·
The incumbent will oversee all aspects of the
complete delivery portfolio
The incumbent will oversee all aspects of the
complete delivery portfolio
·
Manage customers and stakeholders
Manage customers and stakeholders
·
Develop the business
Develop the business
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate should have a solid background
in delivery towards customers such as Project Management deliveries, Managed
Services deliveries, or Customer Support activities
The ideal candidate should have a solid background
in delivery towards customers such as Project Management deliveries, Managed
Services deliveries, or Customer Support activities
·
Several years of experience from a leadership role,
preferably from the area of Service Delivery and/or Operations.
Several years of experience from a leadership role,
preferably from the area of Service Delivery and/or Operations.
·
A minimum of five to eight years’ experience in a
similar role.
A minimum of five to eight years’ experience in a
similar role.
·
Leadership Competence
Leadership Competence
·
Financial Acumen and Analysis
Financial Acumen and Analysis
·
Business understanding
Business understanding
·
Customer Relationship Handling
Customer Relationship Handling
·
Negotiation and argumentation skills
Negotiation and argumentation skills
·
Project & Program Management skills
Project & Program Management skills
·
Communication skills
Communication skills
·
Good coaching and mentoring skills
Good coaching and mentoring skills
How to Apply:
If you believe
you are one of the ideal candidates for this opportunity in working with the
world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.
you are one of the ideal candidates for this opportunity in working with the
world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.
For more of the
latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline