Several Fresher Customer Service Jobs – Tellers at Stanbic Bank

Organisation: Stanbic
Duty Station: Kabalagala, Kampala, Uganda
Job ID: 13860
About US:
Stanbic Bank Uganda Limited is
a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary:  The Bank Teller will provide cordial
consistent, high quality service to all our Stanbic Bank customers whilst
maintaining a high level on integrity and complying with the routine controls.
Key Duties and Responsibilities:
1. Customer Service:
  • Adhere
    to the service standards and provide excellent customer service
  • Handle
    all cash and cheque deposits from customers and ATMs in line with set
  • Pay
    out cash to customers by cheque or voucher withdrawal in line with set
  • Process
    all Foreign exchange transactions for both walk in and existing customers
    and report all transactions above set amount to the Team Leader Tellers
  • Carry
    out biller payments and cash transfers as per set procedures
  • Perform
    change transactions
  • Provide
    account balances to customers as requested as per laid down procedures
  • Manage
    queues by providing quick, accurate and efficient service
  • Provide
    excellent customer service by adhering to the Service Standards
  • Guide
    customers of any new price changes
  • Capture accurate narratives for
    all transactions processed
2. Sales:
  • Generate
    and provide leads to sales staff
  • Cross
    sell bank products
  • Identify
    customers for migration to other service channels
3. Risk and Control:
  • Refer
    all cash transactions above Teller limit to the Team Leader Tellers for
    verification and/or approval
  • Carry
    out at least two till balances for all currencies on a daily basis
  • Keep
    own cash holdings within prescribed limits
  • Adhere
    to all laid down policies and procedures regarding security of Bank assets
    i.e. user password security, security cards, keys, own till, stamps,
    vouchers, and all other Teller working tools
  • Print
    and handover Teller reports and vouchers for calling to the Team Leader at
    the end of day
  • File
    all Teller reports on daily basis
  • Perform
    all Inter-Teller cash transfers as per laid down procedures
  • Quickly
    report all suspicious transactions in accordance with laid down procedure
  • Attend
    to audit and risk findings
4. Other:
  • Perform
    ATM custodianship as may be assigned from time to time
  • Hold
    front door keys as assigned from time to time
  • Perform
    any other duties by the Line manager
Qualifications, Skills and Experience:
  • The
    ideal candidates for the Stanbic Teller Jobs should hold Bachelor’s
    degrees from recognized university
  • Previous
    experience with cash handling is desirable
  • Previous
    front office experience desirable
  • Working
    knowledge of cash handling policies and procedures
  • Sound
    knowledge of legal aspects regarding cheque, bills and cash handling
  • Sound
    knowledge of bank products/services and related procedures
  • Working
    knowledge of Service standards
  • Working
    knowledge of the Core banking system
  • Excellent
    communication skills
  • Excellent
    interpersonal skills
  • Excellent
    problem solving skills
  • Excellent
    organizational skills
  • Possess
    basic computer skills
How to Apply:
All candidates who wish to join
the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline: 6th November, 2015
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