Job Title: Station Manager Ground Services
Organisation: Kenya Airways
(KA)
(KA)
Duty Station: Entebbe,
Uganda
Uganda
About Kenya Airways:
Kenya Airways
is the flag carrier of Kenya and was the first African flag carrier to be
privatized. Kenya Airways is widely considered as one of the leading
Sub-Saharan operators; as of January 2013, the carrier was ranked fourth among
the top ten ones that operate in Africa by seat capacity, behind South African
Airways, Ethiopian Airlines and EgyptAir. The airline became a full member of
SkyTeam in June 2010, and is also a member of the African Airlines Association
since 1977.
is the flag carrier of Kenya and was the first African flag carrier to be
privatized. Kenya Airways is widely considered as one of the leading
Sub-Saharan operators; as of January 2013, the carrier was ranked fourth among
the top ten ones that operate in Africa by seat capacity, behind South African
Airways, Ethiopian Airlines and EgyptAir. The airline became a full member of
SkyTeam in June 2010, and is also a member of the African Airlines Association
since 1977.
Job Summary: The Station
Manager Ground Services will support Kenya Airways by ensuring a safe, healthy
and secure ground services operation at the station in compliance with
regulatory requirements, company policies and the local airport authority while
on temporary assignment. The incumbent will monitor that standards of
punctuality and customer service are delivered by third parties as per contract
and Service Level agreement and in accordance with the company policies and
procedures and relevant regulatory authorities.
Manager Ground Services will support Kenya Airways by ensuring a safe, healthy
and secure ground services operation at the station in compliance with
regulatory requirements, company policies and the local airport authority while
on temporary assignment. The incumbent will monitor that standards of
punctuality and customer service are delivered by third parties as per contract
and Service Level agreement and in accordance with the company policies and
procedures and relevant regulatory authorities.
Key Duties and Responsibilities:
·
The Station Manager will ensure that the standards
of Safety and security are communicated to all station staff, Ground handling
agents and all other service providers and control their that they are adhered
to.
The Station Manager will ensure that the standards
of Safety and security are communicated to all station staff, Ground handling
agents and all other service providers and control their that they are adhered
to.
·
Drive “On Time Performance” culture within the
airport team and constantly engage all stakeholders to maintain the highest
performance.
Drive “On Time Performance” culture within the
airport team and constantly engage all stakeholders to maintain the highest
performance.
·
Make sure that customer service is delivered to a
high standard that meets every customer’s needs and expectation.
Make sure that customer service is delivered to a
high standard that meets every customer’s needs and expectation.
·
Manage station costs in line with the budget and
implement all cost saving initiatives as determined and communicated
Manage station costs in line with the budget and
implement all cost saving initiatives as determined and communicated
·
The incumbent will support and develop a high
performance team capable of achieving results by meeting the set benchmarks
with minimum supervision.
The incumbent will support and develop a high
performance team capable of achieving results by meeting the set benchmarks
with minimum supervision.
·
Work in liaison with the relevant authorities and
ensure conformity with all regulatory requirements, organization standards and
local procedures.
Work in liaison with the relevant authorities and
ensure conformity with all regulatory requirements, organization standards and
local procedures.
·
Represent Kenya Airways at AOC meetings to address
various airport issues.
Represent Kenya Airways at AOC meetings to address
various airport issues.
·
Actively promote company image to enhance public
relations, visibility in the market and customer loyalty
Actively promote company image to enhance public
relations, visibility in the market and customer loyalty
·
Interpret and monitor safety standards, regulations
and security awareness
Interpret and monitor safety standards, regulations
and security awareness
·
As the accountable manager, ensure corrective action
is taken based on audit findings and/or risk assessment analysis
As the accountable manager, ensure corrective action
is taken based on audit findings and/or risk assessment analysis
·
Ensure and maintain a healthy, safe and secure
working environment in compliance with company procedures and regulatory
authorities
Ensure and maintain a healthy, safe and secure
working environment in compliance with company procedures and regulatory
authorities
·
Prepare and submit monthly reports on Ground
Handling activity.
Prepare and submit monthly reports on Ground
Handling activity.
·
Manage and be responsible for the implementation of
the Local Emergency Accident Procedures plan.
Manage and be responsible for the implementation of
the Local Emergency Accident Procedures plan.
·
Perform any other duties as assigned by the Kenya Airways
Supervisor.
Perform any other duties as assigned by the Kenya Airways
Supervisor.
Key Performance Indicators:
·
Increase ticket sales and excess baggage revenues
without compromising our customer service.
Increase ticket sales and excess baggage revenues
without compromising our customer service.
·
Meet and exceed company’s benchmarks as per KPIs on
dashboard
Meet and exceed company’s benchmarks as per KPIs on
dashboard
·
Proper cost control (budget control)
Proper cost control (budget control)
·
Customer feedback through quarterly consumer survey
Customer feedback through quarterly consumer survey
Qualifications, Skills and
Experience:
Experience:
·
The Kenya Airways Station Manager Ground Services should
hold be a University graduate with experience in all round airport handling
The Kenya Airways Station Manager Ground Services should
hold be a University graduate with experience in all round airport handling
·
A minimum of five years’ experience in supervisory
roles.
A minimum of five years’ experience in supervisory
roles.
·
Computer literacy skills
Computer literacy skills
·
Excellent negotiation skills
Excellent negotiation skills
·
Ability to lead, guide & motivate a team
Ability to lead, guide & motivate a team
·
Possess excellent analytical skills
Possess excellent analytical skills
·
Good planning and organizational skills
Good planning and organizational skills
·
Excellent communication and interpersonal skills
Excellent communication and interpersonal skills
·
Customer focused and result oriented
Customer focused and result oriented
·
Good team player
Good team player
·
High level of professionalism
High level of professionalism
·
High degree of integrity
High degree of integrity
·
Ability to lead, guide and make decisions
Ability to lead, guide and make decisions
·
Excellent communication skills
Excellent communication skills
·
Highly self driven
Highly self driven
·
Confident, decisive & proactive
Confident, decisive & proactive
·
Revenue & cost sensitive
Revenue & cost sensitive
·
Ability to work under pressure in a dynamic
environment
Ability to work under pressure in a dynamic
environment
·
Knowledge of a foreign language is an added
advantage
Knowledge of a foreign language is an added
advantage
How to Apply:
All suitably
qualified candidates who wish to join the Aviation industry with Kenya Airways
should apply by either sending an application letter and updated CV to:
qualified candidates who wish to join the Aviation industry with Kenya Airways
should apply by either sending an application letter and updated CV to:
Country
Manager,
Manager,
Kenya Airways,
Ground Floor,
Jubilee Insurance Building,
Jubilee Insurance Building,
Plot 14 Kimathi
Avenue,
Avenue,
P.O. Box 6969,
Kampala. Uganda.
Kampala. Uganda.
Or Online -> Click
Here (Apply Now)
Here (Apply Now)
Deadline: 23rd November, 2015
NB: Kenya Airways does not charge a fee at any stage of
the recruitment process (application, interview meeting, processing, or
training).
the recruitment process (application, interview meeting, processing, or
training).
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