Job Title: Call Center Operator
Organisation: Uganda
Christian University (UCU)
Christian University (UCU)
Duty Station: Mukono, Uganda
Reports to: Manager Communications & Marketing
About UCU:
Uganda
Christian University was founded when the historic Bishop Tucker Theological
College was promoted as a university in 1997. Bishop Tucker Theological College
trained clergy and educators during its 84-year history from 1913-1997. The
local chief, Hamu Mukasa, granted land for the college to operate in Mukono.
International partnerships were part of the College’s missionary history. The
Church Mission Society teamed with Ugandan leaders and others to assure the
College had the necessary intellectual and other capital. By the late 1990s,
the Church of Uganda sought to have a broader impact on society through the
higher education – not only of clergy but of other professionals as well.
Uganda Christian University was established in 1997.
Christian University was founded when the historic Bishop Tucker Theological
College was promoted as a university in 1997. Bishop Tucker Theological College
trained clergy and educators during its 84-year history from 1913-1997. The
local chief, Hamu Mukasa, granted land for the college to operate in Mukono.
International partnerships were part of the College’s missionary history. The
Church Mission Society teamed with Ugandan leaders and others to assure the
College had the necessary intellectual and other capital. By the late 1990s,
the Church of Uganda sought to have a broader impact on society through the
higher education – not only of clergy but of other professionals as well.
Uganda Christian University was established in 1997.
Key Duties and Responsibilities:
·
In charge of cordially receiving and making
telephone calls on behalf of UCU in order to respond to a range of inquiries
from clientèle
In charge of cordially receiving and making
telephone calls on behalf of UCU in order to respond to a range of inquiries
from clientèle
·
Receiving and directing calls to appropriate
officers within the University
Receiving and directing calls to appropriate
officers within the University
·
Maintaining and regularly updating employee and
departmental directories
Maintaining and regularly updating employee and
departmental directories
·
Perform any other official duties as assigned by the
Manager Communications & Marketing
Perform any other official duties as assigned by the
Manager Communications & Marketing
Qualifications, Skills and
Experience:
Experience:
·
The applicant for the Call Center Operator vacancy
must hold a Bachelor’s degree in Administrative & Secretarial Studies, Mass
Communication or Information Technology with at least an upper second from a
recognized institution of higher learning.
The applicant for the Call Center Operator vacancy
must hold a Bachelor’s degree in Administrative & Secretarial Studies, Mass
Communication or Information Technology with at least an upper second from a
recognized institution of higher learning.
·
At least a year of working experience performing
similar tasks.
At least a year of working experience performing
similar tasks.
·
Additional training in customer care will be an
added advantage
Additional training in customer care will be an
added advantage
·
Good telephone etiquette, as the job holder will be
required to make and receive a sizable amount of calls throughout the day.
Good telephone etiquette, as the job holder will be
required to make and receive a sizable amount of calls throughout the day.
·
Excellent verbal and written communication skills,
Excellent verbal and written communication skills,
·
Customer care and people management skills. The
position holder must be courteous enough to handle clients with the highest
level of professionalism
Customer care and people management skills. The
position holder must be courteous enough to handle clients with the highest
level of professionalism
·
Must have proficiency in use and customization of a
wide range of social media networks.
Must have proficiency in use and customization of a
wide range of social media networks.
·
Knowledge of various computer office applications is
a must.
Knowledge of various computer office applications is
a must.
·
The incumbent should be fluent in both English and
Luganda
The incumbent should be fluent in both English and
Luganda
·
Must be a committed practicing Christian.
Must be a committed practicing Christian.
How to Apply:
All qualified
candidates should send two (2) copies of an application letter clearly
demonstrating suitability together with updated Curriculum Vitae and three
references.( Academic, Leadership and Pastoral). Please remember to attach two
(2) copies of academic and professional certificates and transcripts and send
to:
candidates should send two (2) copies of an application letter clearly
demonstrating suitability together with updated Curriculum Vitae and three
references.( Academic, Leadership and Pastoral). Please remember to attach two
(2) copies of academic and professional certificates and transcripts and send
to:
The Manager
Human Resource & Administration
Human Resource & Administration
Uganda
Christian University,
Christian University,
Pilkington
Building,
Building,
P.O. Box 4,
Mukono. Uganda
Mukono. Uganda
Deadline: 20th November, 2015
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