Branch Manager Customer Care Jobs – Housing Finance Bank

Job Title:     Branch Manager
Organization: Housing
Finance Bank
Duty Station: Uganda
Reports to: Senior
Manager- Retail Performance
About US:
Housing Finance
Bank was incorporated as a private company under the Companies Act in December
1967, the Bank has become a household name and has grown in leaps and bounds
with a good track record among the pioneers of a mortgage lending. National
Housing & Construction Corporation, a parastatal involved in real estate
business has 5% shareholding and National Social Security Fund (NSSF) holds 50%
and the Government of Uganda holds 45%. Today, the bank looks back with pride
on the business accomplished in the mortgage lending business. Through
innovation and placing emphasis on Honesty, Integrity, Efficiency and Customer
care, Housing Finance Bank is the leader in the mortgage, holding a 90% market
Job Summary: The Branch
Manager will oversee the Housing Finance Bank Arua branch and ensure proper monitoring
of the implementation of the branch operations to aid the profitability of the
business unit, business growth and manage risk management in line with
departmental guidelines
Key Duties and Responsibilities: 
The incumbent will draw strategies to grow the
branch’s liability base and asset portfolios in line with the Bank’s strategy.
Actively monitor the achievement of customer service
rating in accordance with the bank set standard
Implement branch internal controls and procedures in
line with the bank policy.
Plan and coordinate the budgeting processes and monitor
monthly performance and initiate corrective action.
Monitor and implement compliance of credit risk
frame work in order to keep portfolio asset quality within acceptable levels
Regularly review, coordinate, monitor and authorize
all the processes of opening, reactivation, adjustment, transfer and closure of
all accounts in line with bank policies/procedures, KYC guidelines, CRB and
money laundering guidelines.
Carry out field visits and carry out the
verification of loans to improve branch portfolio quality.
Prepare and submit branch performance reports and
present them to all stake holders for review in accordance to set standards.
Plan, review and evaluate staff development and
performance needs in line with existing HR policies and PM guidelines
Qualifications, Skills and
The applicant should preferably hold an honours
degree in business or related field from a recognized University.
Possession of Post-graduate qualifications /
Professional Course in relevant discipline would be an added advantage.
At least five years of progressive experience in
business growth and Branch operations, preferably progressive experience in
Broad knowledge and understanding of Laws and
regulations relating to lending in Financial Institutions.
Computer Literacy skills
Good credit analysis
Good marketing and sales skills
Relationship management skills
How to Apply:
All candidates
who wish to join the Banking sector are invited to send their applications
including an updated CV, certified copies of all academic transcripts,
certificates and testimonials, daytime telephone contact, and email address of
both applicant, and three competent referees addressed to:
Head Human
Resources, Housing Finance Bank, Plot 4 Wampewo Avenue; P. O. Box 1539, Kampala.
E-mail to:
NB: Only successful candidates will be contacted. All
applicants who will not have heard from us within two weeks of closing date
should consider their application unsuccessful.
Deadline: Friday, 27th
November 2015

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