United Nations MONUSCO IT Jobs – Information Technology Technician

Organization: United Nations
Organisation Stabilization Mission in the Democratic Republic of the Congo
Grade: GL-5
Vacancy Announcement Number: MONUSCO/49/CITS-ESB/2015
Reports to: ICT Operations
Officer/Technology Officer

Duty Station: Entebbe, Uganda
Following the
signing of the Lusaka Ceasefire Agreement in July 1999 between the Democratic
Republic of the Congo (DRC) and five regional States (Angola, Namibia, Rwanda,
Uganda and Zimbabwe) in July 1999, the Security Council established the United
Nations Organization Mission in the Democratic Republic of the Congo (MONUC) by
its resolution 1279 of 30 November 1999, initially to plan for the observation
of the ceasefire and disengagement of forces and maintain liaison with all
parties to the Ceasefire Agreement. Later in a series of resolutions, the
Council expanded the mandate of MONUC to the supervision of the implementation
of the Ceasefire Agreement and assigned multiple related additional tasks.
Key Duties and Responsibilities:
Carry out second-level desktop troubleshooting in
conjunction with the Mission Wide Service Desk.
Support in routine installation, configuration,
testing and deployment of server hardware and software, including Local Area
Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix,
Database systems, Internet Web software, firewall, Domain Name Server (DNS),
DHCP, mail relay, and various security software.
Render support in monitoring personal computers
running UN software delivery system to ensure that software distributions are
being delivered correctly.
Service Installation and Support Receive and log
problem calls or service requests in the automated tracking system with minimum
Perform tasks related to scheduled service requests,
including equipment replacement, equipment installation/de-installation,
software installation, LAN connection, returns to stock, etc.
Provide basic training to end-users on the use of
standard systems; Log all actions in the automated tracking system, including
site survey information, steps taken to resolve problem or to complete task,
problems encountered, current status, etc.
Perform other duties as required by the ICT
Operations Officer/Technology Officer.
Qualifications, Skills and
The ideal candidate for the United Nations MONUSCO Information
Technology Technician should hold a High school or equivalent diploma.
Supplemental courses/technical certificate in information technology or
supplemental training on the changes in information technology is highly
At least five years of related relevant experience
in the information technology field. Working knowledge of the UN information
technology infrastructure and systems and of the UN organization is desirable.
Possession of a valid national driver’s license is
Language:  English is the working language of the United
Nations in Entebbe. For the post advertised, fluency in oral and written
English is required. Knowledge of another official UN language is an added
Personal Competencies:
Professionalism:  Knowledge of information technology and
applications, including computer system networks. Good technical skills,
ability to conduct network maintenance, provide server services and user
support. Shows pride in work and in achievements; demonstrates professional
competence and mastery of subject matter; is conscientious and efficient in
meeting commitments, observing deadlines and achieving results; is motivated by
professional rather than personal concerns; shows persistence when faced with
difficult problems or challenges; remains calm in stressful situations.
Commitment to implementing the goal of gender equality by ensuring the equal
participation and full involvement of women and men in all aspects of work.
Technological Awareness: Keeps abreast
of available technology; understands applicability and limitation of technology
to the work of the office; actively seeks to apply technology to appropriate
tasks; shows willingness to learn new technology.
Client Orientation: Considers all
those to whom services are provided to be “clients” and seeks to see things
from clients’ point of view; establishes and maintains productive partnerships
with clients by gaining their trust and respect; identifies clients’ needs and
matches them to appropriate solutions; monitors on-going developments inside
and outside the clients’ environment to keep informed and anticipate problems;
keeps clients informed of progress or setbacks in projects; meets timeline for
delivery of products or services to client.
NB: The United Nations does not charge a fee at any
stage of the recruitment process (application, interview meeting, processing,
or training). The United Nations does not concern itself with information on
applicants’ bank accounts.
How to Apply: 
All suitably
qualified and interested Ugandan applicants should send their applications
together with the United Nations Personal History form (P-11), download here, and/or
CV and copies of previous employment certificate(s) by ONE of the following
By Email to: MONUSCO-CITS-HR-EBB@un.org
By Hand: 
Deliver to: Entebbe Support Base, Buku Road.
All applicants
MUST indicate the MONUSCO Job Opening # e.g. Information Technology Assistant,
For which they
are applying, on the subject line [by email] or in a sealed envelope [by Mail/by
NB: Do not submit original certificate(s) with the
application. In line with the UN policy on gender balance, female candidates
are strongly encouraged to apply.
Deadline: 16th October, 2015
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latest jobs, please visit http://www.theugandanjobline.com
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