Job Title: Several
Franchise Agent Jobs (FAs)
Franchise Agent Jobs (FAs)
Organization: Q-Sourcing
Limited (Telecom Company)
Limited (Telecom Company)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Channel
Diversification Coordinator
Diversification Coordinator
About US:
Q-Sourcing
Limited is a manpower management solutions firm operating in the East African
Region in the countries of Uganda, Kenya, Rwanda and South Sudan. Our client is one of Uganda’s Telecom
companies, Africell.
Limited is a manpower management solutions firm operating in the East African
Region in the countries of Uganda, Kenya, Rwanda and South Sudan. Our client is one of Uganda’s Telecom
companies, Africell.
Job Summary: The Franchise
Agents will study market dynamics and competitor activities as well as
proactively manage company brand visibility and product knowledge needs for
agents of all special partners and provide timely feedback so as to contribute
to efficiency in service delivery.
Agents will study market dynamics and competitor activities as well as
proactively manage company brand visibility and product knowledge needs for
agents of all special partners and provide timely feedback so as to contribute
to efficiency in service delivery.
Key Duties and Responsibilities:
1.
Customized Branding for Special Partners:
Customized Branding for Special Partners:
·
Carry out site surveys for locations suitable for
customized Special Partner branding and make recommendations to the Channel
Diversification Coordinator for review and further action
Carry out site surveys for locations suitable for
customized Special Partner branding and make recommendations to the Channel
Diversification Coordinator for review and further action
·
Brand new Special Partner locations with appropriate
branding materials based on company branding guidelines
Brand new Special Partner locations with appropriate
branding materials based on company branding guidelines
·
Regularly report all old branding materials
discovered in the assigned duty station for replacement with befitting branding
requirements
Regularly report all old branding materials
discovered in the assigned duty station for replacement with befitting branding
requirements
·
Actively monitor company brand visibility impact at
Special Partner locations against competition and make appropriate
recommendations
Actively monitor company brand visibility impact at
Special Partner locations against competition and make appropriate
recommendations
·
Support Company Money as and when required
Support Company Money as and when required
2.
Market Intelligence Gathering:
Market Intelligence Gathering:
·
Gather information regarding company and competitor
margins in the assigned duty station and report weekly
Gather information regarding company and competitor
margins in the assigned duty station and report weekly
·
Closely monitor competitor promotional activities in
the assigned duty station and provide weekly updates on its impact
Closely monitor competitor promotional activities in
the assigned duty station and provide weekly updates on its impact
·
Survey key locations which are suitable for
promotional activities and activations in the assigned duty station
Survey key locations which are suitable for
promotional activities and activations in the assigned duty station
·
Check availability of company airtime in the
assigned duty station and provide accurate reports
Check availability of company airtime in the
assigned duty station and provide accurate reports
·
Take part in surveys and market research as and when
required by company
Take part in surveys and market research as and when
required by company
3.
Training and Refresher training for Special partner agents/Merchants and Direct
Staff:
Training and Refresher training for Special partner agents/Merchants and Direct
Staff:
·
Participate in on-boarding new Special Partner
agents on company products and Services
Participate in on-boarding new Special Partner
agents on company products and Services
·
Identify training needs for Special Partner agents
and forward to Channel Diversification Coordinator for further analysis and
preparation of materials for corrective coaching
Identify training needs for Special Partner agents
and forward to Channel Diversification Coordinator for further analysis and
preparation of materials for corrective coaching
·
Ensure that all new staff at the Special Partner
agent location is fully trained on company products and services
Ensure that all new staff at the Special Partner
agent location is fully trained on company products and services
·
Evaluate training effectiveness for all trainings
conducted for Special Partner agents and provide a report
Evaluate training effectiveness for all trainings
conducted for Special Partner agents and provide a report
·
Continually identify better ways of work and share
this with the team and management as appropriate.
Continually identify better ways of work and share
this with the team and management as appropriate.
·
Promote and maintain a high quality, professional,
service oriented company’s image among all Special Partners.
Promote and maintain a high quality, professional,
service oriented company’s image among all Special Partners.
·
Build strong working relationships with all Special
Partner agents to foster top of the mind awareness of the brand as well as
brand ownership by the agents
Build strong working relationships with all Special
Partner agents to foster top of the mind awareness of the brand as well as
brand ownership by the agents
·
Escalate and follow through on all queries submitted
to them by Special Partner agents within agreed timelines
Escalate and follow through on all queries submitted
to them by Special Partner agents within agreed timelines
·
Consistently engage Special Partner agents in
brainstorming to get their ideas on how Company can grow to become the market
leader
Consistently engage Special Partner agents in
brainstorming to get their ideas on how Company can grow to become the market
leader
·
Perform any other duties as assigned by the
supervisor/or line manager
Perform any other duties as assigned by the
supervisor/or line manager
Qualifications, Skills and Experience:
·
The applicants for the Franchise Agent Jobs should
hold Diplomas in business related field
The applicants for the Franchise Agent Jobs should
hold Diplomas in business related field
·
Solid knowledge of Company products and services.
Solid knowledge of Company products and services.
·
Company performance standards and measures.
Company performance standards and measures.
·
Company Code of Conduct.
Company Code of Conduct.
·
Working knowledge of Africell employment terms and
conditions
Working knowledge of Africell employment terms and
conditions
·
Possess the ability to analyze, interpret and report
statistical information
Possess the ability to analyze, interpret and report
statistical information
·
Able to operate in a performance driven organization
Able to operate in a performance driven organization
·
Fluency in English
Fluency in English
·
Comfortable with smart phone use
Comfortable with smart phone use
·
Good riding skills with a valid permit
Good riding skills with a valid permit
·
Strong customer focus
Strong customer focus
·
Excellent analytical and problem solving skills
Excellent analytical and problem solving skills
·
Possess basic research skills
Possess basic research skills
·
Excellent interpersonal skills
Excellent interpersonal skills
·
Ability to multitask in a fast-paced environment
Ability to multitask in a fast-paced environment
·
Sets high personal standards and is goal oriented
Sets high personal standards and is goal oriented
·
Excellent communications skills, both oral and
written
Excellent communications skills, both oral and
written
·
Enthusiastic, upbeat personality; mature,
professional demeanor
Enthusiastic, upbeat personality; mature,
professional demeanor
·
High degree of flexibility and ability to handle
stress
High degree of flexibility and ability to handle
stress
·
Computer skills are an added advantage
Computer skills are an added advantage
How to Apply:
All suitably
qualified and interested are encouraged to send their cover letters and updated
CVs including three referees (send as one document) to our e-mail to:
[email protected]
qualified and interested are encouraged to send their cover letters and updated
CVs including three referees (send as one document) to our e-mail to:
[email protected]
Address all
your applications to:
your applications to:
Human Resources
Office,
Office,
Q-Sourcing
Limited (U),
Limited (U),
Plot 14/16
Semawata Road, Ntinda
Semawata Road, Ntinda
P.O. Box 12883,
Ntinda, Kampala, Uganda
Ntinda, Kampala, Uganda
Note:
·
Kindly mark your application as “Application _
your name _ Franchise Agent” in the subject line of your email.
Kindly mark your application as “Application _
your name _ Franchise Agent” in the subject line of your email.
·
Ladies are encouraged to apply.
Ladies are encouraged to apply.
·
Only shortlisted applicants will be contacted.
Only shortlisted applicants will be contacted.
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