Job Title: Customer Care Representative
Organisation: Movit Products
Duty Station: Kampala,
Uganda
Uganda
Reports to: Customer Care
Manager
Manager
About US:
Movit Products
Limited is one of the Leading Cosmetics Manufacturers in the Great Lakes
region. Movit Products Ltd, a cosmetic manufacturing company was formed after a
careful assessment of the community development needs, a feeling of Ugandans as
well as a trend in global development.
Limited is one of the Leading Cosmetics Manufacturers in the Great Lakes
region. Movit Products Ltd, a cosmetic manufacturing company was formed after a
careful assessment of the community development needs, a feeling of Ugandans as
well as a trend in global development.
Job Summary: The Customer
Care Representative will support Movit through the management of all customers
raised issues and concerns
Care Representative will support Movit through the management of all customers
raised issues and concerns
Key Duties and Responsibilities:
·
Obtain details of customer complaints
Obtain details of customer complaints
·
Expedite responds to customer’s inquiries / feedback
on planned adjustments
Expedite responds to customer’s inquiries / feedback
on planned adjustments
·
Keenly examine all relevant information to assess
validity of complaints and possible causes
Keenly examine all relevant information to assess
validity of complaints and possible causes
·
Build and maintain sustainable relationships of
trust through open and interactive communication with the key customer
Build and maintain sustainable relationships of
trust through open and interactive communication with the key customer
·
Generate sales leads and orders
Generate sales leads and orders
·
Support the sales function & key accounts
Support the sales function & key accounts
Qualifications, Skills and
Experience:
Experience:
·
The Customer Care Representative should hold a diploma
in a Business related course especially in Marketing
The Customer Care Representative should hold a diploma
in a Business related course especially in Marketing
·
Working knowledge of customer service principles and
practices
Working knowledge of customer service principles and
practices
·
Excellent communication skills
Excellent communication skills
·
Excellent interpersonal & listening skills
Excellent interpersonal & listening skills
·
Keen attention to detail and accuracy
Keen attention to detail and accuracy
·
Pleasing personality
Pleasing personality
·
High degree of integrity
High degree of integrity
·
High level of persuasiveness
High level of persuasiveness
·
Excellent product knowledge
Excellent product knowledge
·
Excellent customer care skills
Excellent customer care skills
How to Apply:
All applicants
are required to download the application form, Download Here
and send the filled application form at the web link below at the bottom of
this page.
are required to download the application form, Download Here
and send the filled application form at the web link below at the bottom of
this page.
Click
Here -> Apply
Here -> Apply
NB: Only short listed candidates for interviews will be
contacted. The attached form should not exceed 1 MB.
contacted. The attached form should not exceed 1 MB.
Deadline: 7th November 2015.
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