Job Title: Administration Coordinator Organisation: Living Goods Duty Station: Kampala, Uganda…
Customer Service Jobs – Branch Manager at Stanbic Bank
Job Title: Branch Manager
Organisation: Stanbic Bank
Job ID: 13595
Duty Station: Kabale, Uganda
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Branch
Manager will manage the sales, service, people, operations and business
development within the branch, including profits and staff productivity of the
Branch.
Manager will manage the sales, service, people, operations and business
development within the branch, including profits and staff productivity of the
Branch.
Key Duties and Responsibilities:
·
Steer a service culture within the Branch and
adherence to the Service standards
Steer a service culture within the Branch and
adherence to the Service standards
·
Routinely monitor customer complaints, identify
trends and root causes and address them at the branch to prevent recurrence
Routinely monitor customer complaints, identify
trends and root causes and address them at the branch to prevent recurrence
·
Grow the balance sheet (assets and liabilities) as
per set targets
Grow the balance sheet (assets and liabilities) as
per set targets
·
Drive a sales culture within the branch for all
staff by allocating individual sales/campaign targets for the year
Drive a sales culture within the branch for all
staff by allocating individual sales/campaign targets for the year
·
Interpret branch financials and update the team on
the Branch’s performance on a monthly basis
Interpret branch financials and update the team on
the Branch’s performance on a monthly basis
·
Manage branch costs with emphasis on containment of
controllable costs such as overtime,
petty cash, power, telephone, travel, repair and maintenance costs in
accordance with set budgets
Manage branch costs with emphasis on containment of
controllable costs such as overtime,
petty cash, power, telephone, travel, repair and maintenance costs in
accordance with set budgets
·
Agree performance contracts for direct reports and provide monthly performance feedback in
order to maintain performance at required levels
Agree performance contracts for direct reports and provide monthly performance feedback in
order to maintain performance at required levels
·
Manage succession planning and identify key talent
Manage succession planning and identify key talent
Qualifications, Skills and Experience:
·
The ideal candidate for the Branch Manager should
preferably hold a Bachelor’s degree in Business Studies or a related field from
a recognized university
The ideal candidate for the Branch Manager should
preferably hold a Bachelor’s degree in Business Studies or a related field from
a recognized university
·
A minimum of three years’ experience in managerial
or supervisory position
A minimum of three years’ experience in managerial
or supervisory position
·
Comprehensive knowledge of service, sales techniques
and branch operations
Comprehensive knowledge of service, sales techniques
and branch operations
·
Detailed working knowledge of the retail banking
value propositions
Detailed working knowledge of the retail banking
value propositions
·
Working knowledge of the banks policies and
procedures
Working knowledge of the banks policies and
procedures
·
Knowledge of managing local market sales principles
Knowledge of managing local market sales principles
·
Working knowledge of Code of Banking Practice
Working knowledge of Code of Banking Practice
·
Good leadership skills
Good leadership skills
·
Excellent selling skills
Excellent selling skills
·
Excellent interpersonal skills
Excellent interpersonal skills
·
Excellent communication skills
Excellent communication skills
How
to Apply:
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline:
23rd October, 2015
23rd October, 2015
For more of the
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