Job Title: Customer Relations Executive – Imports
Organisation: Spedag
Interfreight Uganda Ltd
Interfreight Uganda Ltd
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head Imports
About Spedag:
Spedag
Interfreight Uganda Ltd is the leading clearing, forwarding and freight
logistics company in Uganda which provides end to end supply chain management.
We specialize in supply chain management, consolidation Services, Distribution
Logistics, Project Logistics, Warehousing, Airfreight, Transports, Sea freight
Overland and comprehensive Logistics.
Interfreight Uganda Ltd is the leading clearing, forwarding and freight
logistics company in Uganda which provides end to end supply chain management.
We specialize in supply chain management, consolidation Services, Distribution
Logistics, Project Logistics, Warehousing, Airfreight, Transports, Sea freight
Overland and comprehensive Logistics.
Job Summary: The Customer
Relations Executive – Imports will act as a key liaison between clients and all
relevant stakeholders to ensure excellent client experience and timely service
Relations Executive – Imports will act as a key liaison between clients and all
relevant stakeholders to ensure excellent client experience and timely service
Key Duties and Responsibilities:
·
The incumbent manages all services with the various
stakeholders(including principal office, affiliated offices or agents, branch
offices, supporting departments, sub-contractors)
The incumbent manages all services with the various
stakeholders(including principal office, affiliated offices or agents, branch
offices, supporting departments, sub-contractors)
·
Actively coordinate all activities pertaining to
clients transactions from receipt of instructions until payment.
Actively coordinate all activities pertaining to
clients transactions from receipt of instructions until payment.
·
Maintain accurate and comprehensive filing records
Maintain accurate and comprehensive filing records
·
Communicate with client promptly on key aspects
like; documentation receipt, documentation required, charges, extra costs,
cargo status, tax computations, regulatory requirements, EHS requirements and
other relevant information
Communicate with client promptly on key aspects
like; documentation receipt, documentation required, charges, extra costs,
cargo status, tax computations, regulatory requirements, EHS requirements and
other relevant information
·
The job holder will regularly update stakeholders
including clients using tools as appropriate on cargo status, tax implications,
changes in policies and other relevant information
The job holder will regularly update stakeholders
including clients using tools as appropriate on cargo status, tax implications,
changes in policies and other relevant information
·
Carry out client visits to engage client, receive
and act on feedback.
Carry out client visits to engage client, receive
and act on feedback.
·
Provide business development and retention of
existing clients
Provide business development and retention of
existing clients
Qualifications, Skills and Experience:
·
The applicant should hold a good Bachelor’s Degree
in Business administration, International Business, Procurement and logistics
or related field Certification in East Africa
The applicant should hold a good Bachelor’s Degree
in Business administration, International Business, Procurement and logistics
or related field Certification in East Africa
·
Possession of Customs and Freight Forwarding
Practicing Certificate is an added advantage
Possession of Customs and Freight Forwarding
Practicing Certificate is an added advantage
·
A certificate in customer care is an added advantage
A certificate in customer care is an added advantage
·
A minimum of two years’ experience in a reputable
fast paced business environment preferably in a Clearing and Forwarding or
Shipping Company
A minimum of two years’ experience in a reputable
fast paced business environment preferably in a Clearing and Forwarding or
Shipping Company
·
Computer literacy i.e. Proficiency in Microsoft
Office packages
Computer literacy i.e. Proficiency in Microsoft
Office packages
·
High degree of dynamism
High degree of dynamism
·
Good business acumen Confidence & passion
Good business acumen Confidence & passion
·
Excellent communication skills
Excellent communication skills
·
Excellent interpersonal skills and charisma
Excellent interpersonal skills and charisma
·
Quick learner and adept High integrity and ethical
standards
Quick learner and adept High integrity and ethical
standards
How to Apply:
All suitably
qualified applicants should send their applications with detailed curriculum
vita including three professional referees, Copies of academic documents and an
application letter to; the Human Resources Department,
[email protected].
qualified applicants should send their applications with detailed curriculum
vita including three professional referees, Copies of academic documents and an
application letter to; the Human Resources Department,
[email protected].
NB: Only short listed candidates will he contacted.
Deadline: 20th October, 2015
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