Organisation: MTN Uganda
Duty Station: Kampala, Uganda
About MTN:
MTN Uganda is
the leading telecommunications company in Uganda, providing payphone, fixed
lines, fax/data, Internet, mobile and financial services.
the leading telecommunications company in Uganda, providing payphone, fixed
lines, fax/data, Internet, mobile and financial services.
Job Summary: The MTN Customer Service Advisor will be
responsible for managing client communications through interacting directly
with potential, new and existing clients. He/she will work to provide quality
customer service while increasing the company’s revenues through increased
sales.
responsible for managing client communications through interacting directly
with potential, new and existing clients. He/she will work to provide quality
customer service while increasing the company’s revenues through increased
sales.
Key Duties and Responsibilities:
·
Processing all enquiries
Processing all enquiries
·
Answering incoming calls
Answering incoming calls
·
Offering customers products and services
Offering customers products and services
·
Performing administrative functions
Performing administrative functions
·
Updating client accounts
Updating client accounts
·
Processing customer correspondence
Processing customer correspondence
Qualifications, Skills and Experience:
·
The ideal candidates for the Customer Service Advisor
jobs should hold a Diploma as a minimum academic qualification
The ideal candidates for the Customer Service Advisor
jobs should hold a Diploma as a minimum academic qualification
·
The applicants must also have a typing Speed of
30wpm
The applicants must also have a typing Speed of
30wpm
·
Computer literacy skills in MS Word, Excel and
Internet or email.
Computer literacy skills in MS Word, Excel and
Internet or email.
·
Excellent communication and interpersonal skills
Excellent communication and interpersonal skills
·
Self-motivated
Self-motivated
·
Ambitious
Ambitious
·
Driven by goals and targets
Driven by goals and targets
·
Inspiring to others
Inspiring to others
·
High levels of accountability and ownership
High levels of accountability and ownership
·
Can take personal responsibility under minimum
Supervision
Can take personal responsibility under minimum
Supervision
·
Ethical, Confidential, Mature with high levels of
Integrity
Ethical, Confidential, Mature with high levels of
Integrity
The ideal
candidates should be able to speak fluently any of the following language
combinations;
candidates should be able to speak fluently any of the following language
combinations;
·
Luganda, Swahili, English
Luganda, Swahili, English
·
Luganda, Ateso, English
Luganda, Ateso, English
·
Luganda, Acholi, Langi, English
Luganda, Acholi, Langi, English
·
Luganda, Runyoro, Rutoro, English
Luganda, Runyoro, Rutoro, English
·
Luganda, English
Luganda, English
·
Luganda, Runyankole, Rukiga, English
Luganda, Runyankole, Rukiga, English
NB: The candidates
who do not meet this requirement should not apply.
who do not meet this requirement should not apply.
How to Apply:
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
For more of the
latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline