Job
Title: Manager, Group Real Estate Services (GRES)
Title: Manager, Group Real Estate Services (GRES)
Organisation: Stanbic Bank
Job
ID: 12879
ID: 12879
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
About
US:
US:
Stanbic Bank Uganda Limited is a
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Manager, Group Real Estate Services (GRES)
will support the Bank in the development, implementation and driving of the
GRES strategy, functions and services in order to enable the achievement of the
country’s overall business strategy and goals; and ensure alignment with the
Bank’s central GRES strategy. The incumbent will provide and furnish Security
Services with sound collation, co-ordination and analysis of administrative and
statistical information as well as the prediction of security ratios and risk
trends
will support the Bank in the development, implementation and driving of the
GRES strategy, functions and services in order to enable the achievement of the
country’s overall business strategy and goals; and ensure alignment with the
Bank’s central GRES strategy. The incumbent will provide and furnish Security
Services with sound collation, co-ordination and analysis of administrative and
statistical information as well as the prediction of security ratios and risk
trends
Key Duties and Responsibilities:
1.
Strategic Deliverables:
Strategic Deliverables:
·
Develop, implement and drive the in-country GRES
strategy and its goals; monitor the effectiveness of the implemented strategy,
plans, processes, and standards and revise them on an on-going basis
Develop, implement and drive the in-country GRES
strategy and its goals; monitor the effectiveness of the implemented strategy,
plans, processes, and standards and revise them on an on-going basis
·
Provide strategic leadership to the GRES function
through researching and implementing the
best practices to meet the customers’ needs
Provide strategic leadership to the GRES function
through researching and implementing the
best practices to meet the customers’ needs
·
Participate as a key member of the in-country Senior
Management team, providing strategic and operational management input,
feedback, solutions and innovation from a GRES perspective
Participate as a key member of the in-country Senior
Management team, providing strategic and operational management input,
feedback, solutions and innovation from a GRES perspective
·
Provides the strategic prediction of security trends
and patterns.
Provides the strategic prediction of security trends
and patterns.
·
Implements continuous improvement initiatives in
coordination with the Head GRES -ROA and Head Country Operations with a view of
ensuring efficient and effective functioning and high level of service within
the GRES function.
Implements continuous improvement initiatives in
coordination with the Head GRES -ROA and Head Country Operations with a view of
ensuring efficient and effective functioning and high level of service within
the GRES function.
2.
Customer, Business Partner & Stakeholder Relationship Management:
Customer, Business Partner & Stakeholder Relationship Management:
·
Ensure that the GRES team is effective and efficient
in delivering practical, timeous and cost effective services that meet business
needs and enable improved business performance
Ensure that the GRES team is effective and efficient
in delivering practical, timeous and cost effective services that meet business
needs and enable improved business performance
·
Evaluates the perceptions of their in-country GRES
functions and services to ensure that the services are positively reflected
with both internal and external stakeholders; collate feedback and integrate it
into the development of new and enhanced services and behaviours
Evaluates the perceptions of their in-country GRES
functions and services to ensure that the services are positively reflected
with both internal and external stakeholders; collate feedback and integrate it
into the development of new and enhanced services and behaviours
·
Sell the in-country GRES services and solutions to
all relevant stakeholders and facilitate the necessary mind-set changes; stand
up for their views and ideas when necessary and play the role of trusted
advisor
Sell the in-country GRES services and solutions to
all relevant stakeholders and facilitate the necessary mind-set changes; stand
up for their views and ideas when necessary and play the role of trusted
advisor
·
Builds working relationships and partner with all
relevant external stakeholders, GRES Managers, Country Operations Heads,
Country Business Heads and GEF’s on a regular basis, in order to secure the
necessary customer relationships and benefits
Builds working relationships and partner with all
relevant external stakeholders, GRES Managers, Country Operations Heads,
Country Business Heads and GEF’s on a regular basis, in order to secure the
necessary customer relationships and benefits
·
Support GRES Managers to identify, implement and
monitor all key GRES related metrics and performance measures across their
teams; including the delivery and monitoring of SLA’s (internal and external
providers) and the collation of key statistics and associated reporting
Support GRES Managers to identify, implement and
monitor all key GRES related metrics and performance measures across their
teams; including the delivery and monitoring of SLA’s (internal and external
providers) and the collation of key statistics and associated reporting
·
Signs service level agreements (SLA’s) with the
various customers through understanding of requirements and service level
expectations to ensure that the GRES function continues to meet and exceed the
customers’ expectations
Signs service level agreements (SLA’s) with the
various customers through understanding of requirements and service level
expectations to ensure that the GRES function continues to meet and exceed the
customers’ expectations
·
Investigates customers’ complaints and satisfaction
levels with the GRES offerings through continuous interaction with various
customers to ensure high service levels by GRES function
Investigates customers’ complaints and satisfaction
levels with the GRES offerings through continuous interaction with various
customers to ensure high service levels by GRES function
·
Ensure that the impacts of GRES related changes are
communicated effectively to all stakeholders and the associated risks are
mitigated in a timeous and holistic manner
Ensure that the impacts of GRES related changes are
communicated effectively to all stakeholders and the associated risks are
mitigated in a timeous and holistic manner
·
Join and play a meaningful role in Real Estate
associations in-country
Join and play a meaningful role in Real Estate
associations in-country
3.
Operational Performance:
Operational Performance:
·
Work closely with Central GRES on a regular basis
(e.g. Space Planning, Brand image) to deliver a common “look and feel” across
all Real Estate; keeping abreast of property acquisitions, disposals, etc
Work closely with Central GRES on a regular basis
(e.g. Space Planning, Brand image) to deliver a common “look and feel” across
all Real Estate; keeping abreast of property acquisitions, disposals, etc
·
Reduce sundry spend to below agreed organisational
objectives (Industry best practice).
Reduce sundry spend to below agreed organisational
objectives (Industry best practice).
·
Deliver and create an automated demand planning and
forecasting tool to influence reduced stock holding value/s and erratic buying.
Deliver and create an automated demand planning and
forecasting tool to influence reduced stock holding value/s and erratic buying.
·
Supervise the installation of Security equipment,
Access control, CCTV, Alarms, Fire detection
Supervise the installation of Security equipment,
Access control, CCTV, Alarms, Fire detection
·
Sets up security controls in line with the prevailing
environment and formulates a security framework for the country with the focus
on value engineering and fit for purpose security solutions
Sets up security controls in line with the prevailing
environment and formulates a security framework for the country with the focus
on value engineering and fit for purpose security solutions
·
Constantly monitors the security equipment and
ensures its maintenance and upgrade timeously in line with the required
standards, approved minimum standards for physical security, in line with Group
Standards and Central Bank requirements
Constantly monitors the security equipment and
ensures its maintenance and upgrade timeously in line with the required
standards, approved minimum standards for physical security, in line with Group
Standards and Central Bank requirements
·
Work closely with Head of AFCC Security services,
designs, implements SOP and train staff and guarding service providers on the
relevant SOP
Work closely with Head of AFCC Security services,
designs, implements SOP and train staff and guarding service providers on the
relevant SOP
·
Ensure the appropriate lease negotiations and
agreements in-country to ensure compliance with the Group policies and
Ensure the appropriate lease negotiations and
agreements in-country to ensure compliance with the Group policies and
·
Design, cost, implement and manage projects across
all phases of the project life-cycle; translate user requirements into practical
property solutions and manage projects in terms of quality, timing and
cost
Design, cost, implement and manage projects across
all phases of the project life-cycle; translate user requirements into practical
property solutions and manage projects in terms of quality, timing and
cost
·
Stay abreast of the relevant in-country
occupational, health and safety and other GRES related legislation and
regulations and ensure that they and their teams integrate and adhere to these
in the delivery of their services – translate the Central Bank guidelines,
in-country
Stay abreast of the relevant in-country
occupational, health and safety and other GRES related legislation and
regulations and ensure that they and their teams integrate and adhere to these
in the delivery of their services – translate the Central Bank guidelines,
in-country
·
Research and update their knowledge and business
intelligence on the latest thinking, trends, best practices, international
standards, tools and technologies in the GRES domain and other relevant
disciplines, including strategic and operational management, Real Estate arena,
leadership and people management
Research and update their knowledge and business
intelligence on the latest thinking, trends, best practices, international
standards, tools and technologies in the GRES domain and other relevant
disciplines, including strategic and operational management, Real Estate arena,
leadership and people management
·
Facilities management which includes the following;
Facilities management which includes the following;
o Provision of
support staff and services
support staff and services
o Management of
the warehouse including stock, fixed assets and records
the warehouse including stock, fixed assets and records
o Fleet
management including bank owned and leased cars as well as the fuel reservoir
management including bank owned and leased cars as well as the fuel reservoir
o Management of
all the bank equipment and machines that are supported and maintained by the
Operations department
all the bank equipment and machines that are supported and maintained by the
Operations department
·
Drive a focus on the quality and continuous
improvement of GRES,
Drive a focus on the quality and continuous
improvement of GRES,
·
in-country through the on-going guidance and
empowerment of Managers and their teams and the on-going review and improvement
of policies, services, processes and behaviors
in-country through the on-going guidance and
empowerment of Managers and their teams and the on-going review and improvement
of policies, services, processes and behaviors
4.
Cost Management:
Cost Management:
·
The incumbent also develops and implements tactical
initiatives to reduce cost and ensures that budgets for GRES are met
The incumbent also develops and implements tactical
initiatives to reduce cost and ensures that budgets for GRES are met
·
Ensures that throughput is maximised throughout
Shared Services by implementing principles of Lean manufacturing, Six Sigma and
strategic sourcing principles
Ensures that throughput is maximised throughout
Shared Services by implementing principles of Lean manufacturing, Six Sigma and
strategic sourcing principles
·
Develop and monitor the GRES Capex and Opex budgets,
ensuring that all services are delivered within the estimates defined in the
Budgets; work closely with Finance to ensure that costs are monitored and
controlled and GRES services are delivered in a cost effective manner
Develop and monitor the GRES Capex and Opex budgets,
ensuring that all services are delivered within the estimates defined in the
Budgets; work closely with Finance to ensure that costs are monitored and
controlled and GRES services are delivered in a cost effective manner
·
Report on actual expenditure against budget,
including variance reporting and providing commentary on variances when
necessary
Report on actual expenditure against budget,
including variance reporting and providing commentary on variances when
necessary
·
Manage and control all administration and cost
management for GRES in-country, within authority limits; and drive the
generation of ideas that influence the reduction of operating costs
Manage and control all administration and cost
management for GRES in-country, within authority limits; and drive the
generation of ideas that influence the reduction of operating costs
5.
Resource Utilisation:
Resource Utilisation:
·
Ensures effective, efficient and optimal utilisation
of all resources (human and capital) to be responsive to competitive pressures,
changing market conditions, client needs and business strategies
Ensures effective, efficient and optimal utilisation
of all resources (human and capital) to be responsive to competitive pressures,
changing market conditions, client needs and business strategies
·
Ensures a safe working environment for all human
capital in Country through implementation of Group standards to comply with the
legislative requirements
Ensures a safe working environment for all human
capital in Country through implementation of Group standards to comply with the
legislative requirements
6.
Performance:
Performance:
·
Ensures alignment to the Customer Value
Propositions, Service Level Agreements and benchmark targets through constant
monitoring and evaluation of GRES’ performance to ensure a high-level of
service for our customers
Ensures alignment to the Customer Value
Propositions, Service Level Agreements and benchmark targets through constant
monitoring and evaluation of GRES’ performance to ensure a high-level of
service for our customers
·
Collaborates with other areas to ensure that best
practices and a standard approach is followed
Collaborates with other areas to ensure that best
practices and a standard approach is followed
·
Provides accurate and timeous MIS as per the matrix
agreed with Centre (Property & Premises, ROA, GRES) to enable informed
decision making
Provides accurate and timeous MIS as per the matrix
agreed with Centre (Property & Premises, ROA, GRES) to enable informed
decision making
7.
Control:
Control:
·
Sources strategic tactical information and plot this
information on the Risk Matrix and maintains the document
Sources strategic tactical information and plot this
information on the Risk Matrix and maintains the document
·
The incumbent compiles sound analytical and
systematic reports, Analyse monthly Ops Risk & Compliance Reports to Exco,
and identifies areas where FCC be involved
The incumbent compiles sound analytical and
systematic reports, Analyse monthly Ops Risk & Compliance Reports to Exco,
and identifies areas where FCC be involved
·
Identifies and assesses the risks facing GRES,
including projects thereby providing effective loss and risk management and so
mitigates the GRES operational risks
Identifies and assesses the risks facing GRES,
including projects thereby providing effective loss and risk management and so
mitigates the GRES operational risks
·
Offers technical support and advice in managing GRES
related risks, complex problems and key opportunities that have been
proactively escalated to them by their Managers and/or other stakeholders
Offers technical support and advice in managing GRES
related risks, complex problems and key opportunities that have been
proactively escalated to them by their Managers and/or other stakeholders
·
Works closely with business areas through continuous
interactions to ensure that best practices are implemented and a standard
approach is followed
Works closely with business areas through continuous
interactions to ensure that best practices are implemented and a standard
approach is followed
·
Ensure proper governance and control to limit maverick
spend
Ensure proper governance and control to limit maverick
spend
·
Ensure execution of functions that conform to legal,
regulatory and industry standards and compliance
Ensure execution of functions that conform to legal,
regulatory and industry standards and compliance
·
Ensure that quality assurance processes are
implemented and the monitoring of quality assurance is carried out across all
in-country GRES services; drive a culture of innovation, operational efficiency
and continuous improvement in a participative and empowering manner
Ensure that quality assurance processes are
implemented and the monitoring of quality assurance is carried out across all
in-country GRES services; drive a culture of innovation, operational efficiency
and continuous improvement in a participative and empowering manner
·
Proactively and regularly report critical and
exceptional in-country GRES related information to the in-country Head of
Operations, as well as to the Head GRES ROA
Proactively and regularly report critical and
exceptional in-country GRES related information to the in-country Head of
Operations, as well as to the Head GRES ROA
8.
People Management:
People Management:
·
Ensures that resources are skilled across the
different processes to enable cross product and cross function workload
balancing
Ensures that resources are skilled across the
different processes to enable cross product and cross function workload
balancing
·
Provide guidance to and manage the performance and
behaviours of their Managers and their teams, ensuring high levels of
motivation, competence and service orientation – focus on coaching and
mentoring, providing timeous feedback on performance and applying the relevant
HR processes (e.g. IR, remuneration and benefits)
Provide guidance to and manage the performance and
behaviours of their Managers and their teams, ensuring high levels of
motivation, competence and service orientation – focus on coaching and
mentoring, providing timeous feedback on performance and applying the relevant
HR processes (e.g. IR, remuneration and benefits)
·
Steer and facilitate the appropriate recruitment,
training, development, career planning, talent management and retention of
Managers and their teams across their in-country GRES team – ensure that the
delegation of tasks and authority levels is suitable, promotes learning and
enhanced GRES related behaviours
Steer and facilitate the appropriate recruitment,
training, development, career planning, talent management and retention of
Managers and their teams across their in-country GRES team – ensure that the
delegation of tasks and authority levels is suitable, promotes learning and
enhanced GRES related behaviours
9.
Self Development
Self Development
·
Identifies appropriate formal and occupational
(informal) training needs and courses (internal/external) to develop oneself.
Identifies appropriate formal and occupational
(informal) training needs and courses (internal/external) to develop oneself.
·
Up-Skills oneself regarding new products and
procedures through attendance of workshops/presentations and reading of
internal and external communications
Up-Skills oneself regarding new products and
procedures through attendance of workshops/presentations and reading of
internal and external communications
Qualifications, Skills and
Experience:
Experience:
·
The applicant must hold a Degree in
Engineering/Quantity Surveying
The applicant must hold a Degree in
Engineering/Quantity Surveying
·
Business Management & Real Estate
qualifications/certifications – added advantage
Business Management & Real Estate
qualifications/certifications – added advantage
·
Significant experience in management of real estate,
ideally within the financial service sector.
Significant experience in management of real estate,
ideally within the financial service sector.
·
Prior experience in management of security function,
systems and processes
Prior experience in management of security function,
systems and processes
·
Past exposure and experience in management of service
providers, negotiation and implementation of service level agreements
Past exposure and experience in management of service
providers, negotiation and implementation of service level agreements
·
Practical process and project management experience
Practical process and project management experience
·
Prior experience in managing people (direct and
indirect reports) and relationship building across multiple locations and
geographies
Prior experience in managing people (direct and
indirect reports) and relationship building across multiple locations and
geographies
·
Experience in working in multi-discipline teams,
fostering collaboration, team work and the delivery of improved business
performance
Experience in working in multi-discipline teams,
fostering collaboration, team work and the delivery of improved business
performance
·
Contractor and vendor management
Contractor and vendor management
·
Budget and cost management
Budget and cost management
·
Good budgeting and planning skills
Good budgeting and planning skills
·
Risk identification and assessment skills
Risk identification and assessment skills
·
Excellent negotiation skills
Excellent negotiation skills
·
Managing and planning projects
Managing and planning projects
·
Ability to analyse trends and make forecasts
Ability to analyse trends and make forecasts
·
Contract management
Contract management
·
Ability to analyse trends and produce forecasts
Ability to analyse trends and produce forecasts
How
to Apply:
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline:
30th September, 2015
30th September, 2015
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