IT Jobs – Hardware Technician at Armada Human Capital

Organisation: Armada Human
Capital
Duty Station: Kampala, Uganda
About US:
Armada Human
Capital offer dynamic human capital management solutions engineered to ensure
success through understanding unique needs, harnessing fresh talent and
enhancing performance.
Job Summary:  The Hardware Technician will be responsible
for maintaining and monitoring the customer’s environment by supporting
existing hardware. This position requires a high degree of customer service and
problem solving skills.
Key Duties and Responsibilities:  
·        
Carry out preventative maintenance on hardware with
maintenance agreements
·        
Troubleshoot & repair all hardware incidents in
the agreed time as stipulated in maintenance agreement or on a
time-and-material basis where applicable
·        
Recommend solutions or replacement hardware if
hardware is non-repairable
·        
Complete incidents assigned to them daily
·        
Identify all parts needed to resolve open incidents
and submit to Finance Department for ordering
·        
Review installation packets to ensure all hardware
and software components are included to ensure a complete and professional
installation
·        
Responsible for training of installing the hardware and
software
·        
Fill out and complete the Weekly Support Report and
complete weekly Timesheets
·        
Manage spares/consumable inventory items
·        
Make customer courtesy calls
·        
Support in generation of additional revenue through
suggestion of contracts, renewal of contracts and consumable items/supplies
·        
Generate sales leads with existing customers for
hardware equipment and/or software.
Qualifications, Skills and Experience:  
·        
The applicant should hold a Bachelor’s Degree in
Computer Science or other relevant Degree.
·        
At least three years’ Hardware Maintenance/Customer
Service experience.
·        
Demonstrated judgment in decision making and ability
to judge when issues should be escalated.
·        
Proven ability to communicate and interact with IT
teams and various technical experts.
·        
Demonstrated ability to effectively communicate with
customers at all levels
·        
Working knowledge of network and hardware technology
and ability to understand details of technical issues required
·        
Able to be flexible for on-call work, after hours
and weekends, as required by business and customer situations
·        
Working knowledge of Soldering, Printed Circuit
Boards and Component Replacement
·        
Hardware Driver Installation
·        
Conversant with Imaging software
·        
Experience with Flat Bed and Multi-Feed scanners
·        
TWAIN, and use of various API
·        
Networking and Operating System Installation and
Maintenance
·        
Server 2003/2008 experience can be an added
advantage
·        
Hardware experience, particularly on transports the
devices used to capture cheques, would be a major advantage
·        
Knowledge on application programming & database
would be an advantage but not a requirement, particularly SQL, VB6 and C#
·        
Excellent problem solving capabilities
·        
Knowledge of Microsoft Office Suite
·        
Strong technical foundation
·        
IT Literate
·        
Willingness to learn
·        
Excellent attendance record and timekeeping
·        
Ability to take definitive action and prioritise
·        
Strong interpersonal skills, self-motivation,
initiative
·        
Team player who is willing to deliver on
organisation wide objectives
·        
Trust and respect for team members
·        
Understanding user and customer needs
·        
Good communicator and self-organising
·        
Possess a valid Passport
·        
Clean Credit and Criminal record
·        
Must be willing to travel regionally and/or internationally.
How to Apply:
If you desire
to join our client in the aforementioned capacity, please click web link below.
For more of the
latest jobs, please visit http://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

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