Job Title: Hardware Technician
Organisation: Armada Human
Capital
Capital
Duty Station: Kampala, Uganda
About US:
Armada Human
Capital offer dynamic human capital management solutions engineered to ensure
success through understanding unique needs, harnessing fresh talent and
enhancing performance.
Capital offer dynamic human capital management solutions engineered to ensure
success through understanding unique needs, harnessing fresh talent and
enhancing performance.
Job Summary: The Hardware Technician will be responsible
for maintaining and monitoring the customer’s environment by supporting
existing hardware. This position requires a high degree of customer service and
problem solving skills.
for maintaining and monitoring the customer’s environment by supporting
existing hardware. This position requires a high degree of customer service and
problem solving skills.
Key Duties and Responsibilities:
·
Carry out preventative maintenance on hardware with
maintenance agreements
Carry out preventative maintenance on hardware with
maintenance agreements
·
Troubleshoot & repair all hardware incidents in
the agreed time as stipulated in maintenance agreement or on a
time-and-material basis where applicable
Troubleshoot & repair all hardware incidents in
the agreed time as stipulated in maintenance agreement or on a
time-and-material basis where applicable
·
Recommend solutions or replacement hardware if
hardware is non-repairable
Recommend solutions or replacement hardware if
hardware is non-repairable
·
Complete incidents assigned to them daily
Complete incidents assigned to them daily
·
Identify all parts needed to resolve open incidents
and submit to Finance Department for ordering
Identify all parts needed to resolve open incidents
and submit to Finance Department for ordering
·
Review installation packets to ensure all hardware
and software components are included to ensure a complete and professional
installation
Review installation packets to ensure all hardware
and software components are included to ensure a complete and professional
installation
·
Responsible for training of installing the hardware and
software
Responsible for training of installing the hardware and
software
·
Fill out and complete the Weekly Support Report and
complete weekly Timesheets
Fill out and complete the Weekly Support Report and
complete weekly Timesheets
·
Manage spares/consumable inventory items
Manage spares/consumable inventory items
·
Make customer courtesy calls
Make customer courtesy calls
·
Support in generation of additional revenue through
suggestion of contracts, renewal of contracts and consumable items/supplies
Support in generation of additional revenue through
suggestion of contracts, renewal of contracts and consumable items/supplies
·
Generate sales leads with existing customers for
hardware equipment and/or software.
Generate sales leads with existing customers for
hardware equipment and/or software.
Qualifications, Skills and Experience:
·
The applicant should hold a Bachelor’s Degree in
Computer Science or other relevant Degree.
The applicant should hold a Bachelor’s Degree in
Computer Science or other relevant Degree.
·
At least three years’ Hardware Maintenance/Customer
Service experience.
At least three years’ Hardware Maintenance/Customer
Service experience.
·
Demonstrated judgment in decision making and ability
to judge when issues should be escalated.
Demonstrated judgment in decision making and ability
to judge when issues should be escalated.
·
Proven ability to communicate and interact with IT
teams and various technical experts.
Proven ability to communicate and interact with IT
teams and various technical experts.
·
Demonstrated ability to effectively communicate with
customers at all levels
Demonstrated ability to effectively communicate with
customers at all levels
·
Working knowledge of network and hardware technology
and ability to understand details of technical issues required
Working knowledge of network and hardware technology
and ability to understand details of technical issues required
·
Able to be flexible for on-call work, after hours
and weekends, as required by business and customer situations
Able to be flexible for on-call work, after hours
and weekends, as required by business and customer situations
·
Working knowledge of Soldering, Printed Circuit
Boards and Component Replacement
Working knowledge of Soldering, Printed Circuit
Boards and Component Replacement
·
Hardware Driver Installation
Hardware Driver Installation
·
Conversant with Imaging software
Conversant with Imaging software
·
Experience with Flat Bed and Multi-Feed scanners
Experience with Flat Bed and Multi-Feed scanners
·
TWAIN, and use of various API
TWAIN, and use of various API
·
Networking and Operating System Installation and
Maintenance
Networking and Operating System Installation and
Maintenance
·
Server 2003/2008 experience can be an added
advantage
Server 2003/2008 experience can be an added
advantage
·
Hardware experience, particularly on transports the
devices used to capture cheques, would be a major advantage
Hardware experience, particularly on transports the
devices used to capture cheques, would be a major advantage
·
Knowledge on application programming & database
would be an advantage but not a requirement, particularly SQL, VB6 and C#
Knowledge on application programming & database
would be an advantage but not a requirement, particularly SQL, VB6 and C#
·
Excellent problem solving capabilities
Excellent problem solving capabilities
·
Knowledge of Microsoft Office Suite
Knowledge of Microsoft Office Suite
·
Strong technical foundation
Strong technical foundation
·
IT Literate
IT Literate
·
Willingness to learn
Willingness to learn
·
Excellent attendance record and timekeeping
Excellent attendance record and timekeeping
·
Ability to take definitive action and prioritise
Ability to take definitive action and prioritise
·
Strong interpersonal skills, self-motivation,
initiative
Strong interpersonal skills, self-motivation,
initiative
·
Team player who is willing to deliver on
organisation wide objectives
Team player who is willing to deliver on
organisation wide objectives
·
Trust and respect for team members
Trust and respect for team members
·
Understanding user and customer needs
Understanding user and customer needs
·
Good communicator and self-organising
Good communicator and self-organising
·
Possess a valid Passport
Possess a valid Passport
·
Clean Credit and Criminal record
Clean Credit and Criminal record
·
Must be willing to travel regionally and/or internationally.
Must be willing to travel regionally and/or internationally.
How to Apply:
If you desire
to join our client in the aforementioned capacity, please click web link below.
to join our client in the aforementioned capacity, please click web link below.
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