Job Title: IT Assistant
Organisation: GOAL
International
International
Duty Station: Kampala, Uganda
Reports to: IT Technical
Officer
Officer
About GOAL:
GOAL is an
international humanitarian agency dedicated to alleviating the suffering of the
poorest of the poor. We are a
non-denominational, non-governmental and non-political organisation. GOAL Uganda
country project focuses on two of GOAL’s three strategic sectors: Health
(including WASH and health accountability programming); and Livelihoods. GOAL
Uganda mainstreams HIV, gender, child protection and the environment/DRR across
all programming. GOAL works on a district focused approach, and uses a mixture
of direct implementation and partnerships with local civil society
organisations, private sector partners and District Local Government to give
effect to our mission.
international humanitarian agency dedicated to alleviating the suffering of the
poorest of the poor. We are a
non-denominational, non-governmental and non-political organisation. GOAL Uganda
country project focuses on two of GOAL’s three strategic sectors: Health
(including WASH and health accountability programming); and Livelihoods. GOAL
Uganda mainstreams HIV, gender, child protection and the environment/DRR across
all programming. GOAL works on a district focused approach, and uses a mixture
of direct implementation and partnerships with local civil society
organisations, private sector partners and District Local Government to give
effect to our mission.
Job Summary: The IT Assistant
will form part of a team that provides support to the National team and will
ensure efficient management of GOAL Uganda’s IT resources to all users.
will form part of a team that provides support to the National team and will
ensure efficient management of GOAL Uganda’s IT resources to all users.
Key Duties and Responsibilities:
·
The incumbent will actively monitor all personal
computers (PCs) running the GOAL software delivery system to ensure that
software distributions are being delivered correctly.
The incumbent will actively monitor all personal
computers (PCs) running the GOAL software delivery system to ensure that
software distributions are being delivered correctly.
·
The incumbent will carry out software distribution
updates, scripting, testing and support, resolve IT user tickets on a daily
basis and produce monthly reports for each office location,
The incumbent will carry out software distribution
updates, scripting, testing and support, resolve IT user tickets on a daily
basis and produce monthly reports for each office location,
·
Provide IT support to the wired and wireless LAN/Wan
Segments in each Project Office (Kalongo, Abim, Bugiri, Lira and Kaabong)
Provide IT support to the wired and wireless LAN/Wan
Segments in each Project Office (Kalongo, Abim, Bugiri, Lira and Kaabong)
·
Maintain and run backups on designated systems for
users, the data bank and upcountry shared NAS & produce monthly reports.
Maintain and run backups on designated systems for
users, the data bank and upcountry shared NAS & produce monthly reports.
·
Responsible for application development
Responsible for application development
·
Carrying out preventive maintenance on designated
equipment(s)
Carrying out preventive maintenance on designated
equipment(s)
·
Perform any other duties as assigned by the IT
Technical Officer.
Perform any other duties as assigned by the IT
Technical Officer.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate should have at least two years
of practical experience in the information technology field
The ideal candidate should have at least two years
of practical experience in the information technology field
·
Possession of professional IT certifications
including CompTIA A+, CompTIA Network+,
MCITP or Similar.
Possession of professional IT certifications
including CompTIA A+, CompTIA Network+,
MCITP or Similar.
·
Broad working knowledge and experience with LAN/WAN
administration and windows 2008
Broad working knowledge and experience with LAN/WAN
administration and windows 2008
·
Good technical skills; demonstrated ability to apply
good judgment in the context of assignment given with the ability to prioritise
a demanding workload.
Good technical skills; demonstrated ability to apply
good judgment in the context of assignment given with the ability to prioritise
a demanding workload.
·
Familiarity with web technologies and share point.
Familiarity with web technologies and share point.
·
Excellent communication (spoken and written) skills,
including the ability to advise and train users in the use of Information
Systems/applications and related matters and effectively prepare
specifications, written reports and other documentation in a clear, concise style
Excellent communication (spoken and written) skills,
including the ability to advise and train users in the use of Information
Systems/applications and related matters and effectively prepare
specifications, written reports and other documentation in a clear, concise style
·
Ability to organize, plan and Resolve IT Tickets,
juggle and prioritise competing demands and work under pressure of frequent and
tight deadlines
Ability to organize, plan and Resolve IT Tickets,
juggle and prioritise competing demands and work under pressure of frequent and
tight deadlines
·
Ability to travel extensively up to 50% to Kalongo,
Abim, Bugiri, Kaabong and Lira.
Ability to travel extensively up to 50% to Kalongo,
Abim, Bugiri, Kaabong and Lira.
How to Apply:
All suitably
qualified and interested applicants should send their applications which must
include at least 4 reference contacts (2 professional, 2 character references,
including your supervisor and the most recent/previous employer), and daytime
contact number to; The Human Resource Manager, GOAL Uganda via E-mail to:
[email protected]
qualified and interested applicants should send their applications which must
include at least 4 reference contacts (2 professional, 2 character references,
including your supervisor and the most recent/previous employer), and daytime
contact number to; The Human Resource Manager, GOAL Uganda via E-mail to:
[email protected]
NB: Please Do Not Attach Certificates and indicate the
Position applied for in the email subject.
Position applied for in the email subject.
Deadline: 25th September 2015 by 6:30pm
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