Job Title: Customer Care Assistant
Organization: Trading
Company
Company
About US:
Future Options
Consulting Ltd is an HR consultancy company which seeks to recruit on behalf of
its valued client in the Trading Industry.
Consulting Ltd is an HR consultancy company which seeks to recruit on behalf of
its valued client in the Trading Industry.
Key Duties and Responsibilities:
·
The incumbent will attract potential customers by
answering product and service questions; suggesting information about other
products and services.
The incumbent will attract potential customers by
answering product and service questions; suggesting information about other
products and services.
·
Keenly resolves product or service problems by
clarifying the customers complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Keenly resolves product or service problems by
clarifying the customers complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
·
Maintains financial accounts by processing customer
adjustments.
Maintains financial accounts by processing customer
adjustments.
·
Recommends potential products or services to
management by collecting customer information and analyzing customer needs.
Recommends potential products or services to
management by collecting customer information and analyzing customer needs.
·
Prepares and submits product or service reports by
collecting and analyzing customer information.
Prepares and submits product or service reports by
collecting and analyzing customer information.
·
Significantly contributes to team effort by accomplishing
related results as needed.
Significantly contributes to team effort by accomplishing
related results as needed.
Qualifications, Skills and
Experience:
Experience:
·
The Customer Care Assistant should at least hold a Bachelor’s
Degree.
The Customer Care Assistant should at least hold a Bachelor’s
Degree.
·
Good CUSTOMER service skills
Good CUSTOMER service skills
·
Good product knowledge
Good product knowledge
·
Excellent problem solving skills
Excellent problem solving skills
·
Broad market knowledge of the trading market /
industry
Broad market knowledge of the trading market /
industry
·
Excellent listening skills
Excellent listening skills
·
Skills in conflict resolution
Skills in conflict resolution
·
Multi-tasking.
Multi-tasking.
How to Apply:
All suitably
qualified and interested candidates should send their applications and updated CVs
to: [email protected].
qualified and interested candidates should send their applications and updated CVs
to: [email protected].
NB: Only shortlisted candidates will be contacted.
Deadline: 3rd September 2015
For more of the
latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline
Duty Station: Kampala,
Uganda
Uganda