Job
Title: Executive Housekeeper/Housekeeping Manager
Title: Executive Housekeeper/Housekeeping Manager
Organisation: Hilton
Hotels & Resorts
Hotels & Resorts
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
Job Number: HOT01YXN
About
Hilton Hotels & Resorts:
Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure travel
with locations in major city centers, near airports, convention centers, and a
number of vacation resorts and leisure-oriented hotels in popular vacation
destinations around the world.
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure travel
with locations in major city centers, near airports, convention centers, and a
number of vacation resorts and leisure-oriented hotels in popular vacation
destinations around the world.
Job Summary: The Executive
Housekeeper/Housekeeping Manager with Hilton Hotels and Resorts will be responsible
for overseeing all housekeeping operations to deliver an excellent Guest and
Member experience while evaluating guest satisfaction and setting department
targets and objectives. The incumbent will be managing all housekeeping/Laundry
operations to deliver an excellent Guest and Member experience. An Executive
Housekeeper/Housekeeping Manager would also be required to evaluate guest
satisfaction and set department targets and objectives.
Housekeeper/Housekeeping Manager with Hilton Hotels and Resorts will be responsible
for overseeing all housekeeping operations to deliver an excellent Guest and
Member experience while evaluating guest satisfaction and setting department
targets and objectives. The incumbent will be managing all housekeeping/Laundry
operations to deliver an excellent Guest and Member experience. An Executive
Housekeeper/Housekeeping Manager would also be required to evaluate guest
satisfaction and set department targets and objectives.
Key Duties and Responsibilities:
·
Oversee housekeeping operations
Oversee housekeeping operations
·
Manage Laundry Operations
Manage Laundry Operations
·
Evaluate Guest satisfaction levels and monitor
trends with a focus on continuous improvement
Evaluate Guest satisfaction levels and monitor
trends with a focus on continuous improvement
·
Operate within departmental budgets through
effective stock and cost controls and well managed schedules
Operate within departmental budgets through
effective stock and cost controls and well managed schedules
·
Set departmental targets and objectives, work
schedules, budgets, and policies and procedures
Set departmental targets and objectives, work
schedules, budgets, and policies and procedures
·
Actively monitor the appearance, standards and
performance of the Housekeeping/Laundry Team with an emphasis on training and
teamwork
Actively monitor the appearance, standards and
performance of the Housekeeping/Laundry Team with an emphasis on training and
teamwork
·
Ensure team members have an up-to-date knowledge of
all room categories and amenities
Ensure team members have an up-to-date knowledge of
all room categories and amenities
·
Maintain good communication and work relationships
in all hotel areas and with external customers and suppliers
Maintain good communication and work relationships
in all hotel areas and with external customers and suppliers
·
Ensure staffing levels cover business demands
Ensure staffing levels cover business demands
·
Provide ongoing training
Provide ongoing training
·
Ensure communication meetings are conducted and
post-meeting minutes generated
Ensure communication meetings are conducted and
post-meeting minutes generated
·
Manage staff performance issues in compliance with
company policies and procedures
Manage staff performance issues in compliance with
company policies and procedures
·
Recruit, manage, train and develop the
Housekeeping/Laundry team
Recruit, manage, train and develop the
Housekeeping/Laundry team
·
Competent in property management systems
Competent in property management systems
·
Support other departments wherever necessary
Support other departments wherever necessary
Qualifications, Skills and
Experience:
Experience:
·
The Hilton Executive Housekeeper/Housekeeping
Manager should have significant Housekeeping/laundry experience in the
hotel/leisure/retail sector in a managerial or supervisory capacity
The Hilton Executive Housekeeper/Housekeeping
Manager should have significant Housekeeping/laundry experience in the
hotel/leisure/retail sector in a managerial or supervisory capacity
·
High level of commercial awareness and cost control
capabilities
High level of commercial awareness and cost control
capabilities
·
Prior exposure and experience of managing a
department and Profit & Loss account
Prior exposure and experience of managing a
department and Profit & Loss account
·
Excellent leadership, interpersonal and
communication skills
Excellent leadership, interpersonal and
communication skills
·
Committed to delivering high levels of customer
service
Committed to delivering high levels of customer
service
·
Ability to work under pressure
Ability to work under pressure
·
IT proficiency
IT proficiency
·
Excellent grooming standards
Excellent grooming standards
·
High degree of flexibility to respond to a range of
different work situations
High degree of flexibility to respond to a range of
different work situations
·
Familiar with Property Management Systems
Familiar with Property Management Systems
Job benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
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