Job Title: Service Delivery Manager
Organisation: Ericsson
Duty Station: Kampala,
Uganda
Uganda
Req ID: 74665
About Ericsson:
Ericsson is a
world-leading provider of telecommunications equipment & services to mobile
& fixed network operators. Over 1,000 networks in more than 175 countries
use Ericsson equipment, & more than 40 percent of the world’s mobile
traffic passes through Ericsson networks. Using innovation to empower people,
business & society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At Ericsson, we
apply our innovation to market-based solutions that empower people &
society to help shape a more sustainable world.
world-leading provider of telecommunications equipment & services to mobile
& fixed network operators. Over 1,000 networks in more than 175 countries
use Ericsson equipment, & more than 40 percent of the world’s mobile
traffic passes through Ericsson networks. Using innovation to empower people,
business & society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At Ericsson, we
apply our innovation to market-based solutions that empower people &
society to help shape a more sustainable world.
Job Summary: The Service
Delivery Manager will take ownership of the customer relationship responsible
for ensuring the correct and proper delivery of Customer Support services as
specified in the contracted support agreements with Ericsson’s customers
Agreement (SLA) fulfillment and customer satisfaction.
Delivery Manager will take ownership of the customer relationship responsible
for ensuring the correct and proper delivery of Customer Support services as
specified in the contracted support agreements with Ericsson’s customers
Agreement (SLA) fulfillment and customer satisfaction.
Key Duties and Responsibilities:
·
Secure customer contract fulfillment
Secure customer contract fulfillment
·
Build and maintain working relationships
Build and maintain working relationships
·
Distribute info to internal stakeholders and
escalate Delivery Issues
Distribute info to internal stakeholders and
escalate Delivery Issues
·
Be up to date with financial data
Be up to date with financial data
·
Identify new business opportunities
Identify new business opportunities
Qualifications, Skills and
Experience:
Experience:
·
The applicant should preferably hold a Degree in
Engineering or equivalent through experience
The applicant should preferably hold a Degree in
Engineering or equivalent through experience
·
A minimum of four to five years’ experience
A minimum of four to five years’ experience
·
Market insight and Administrative Skills
Market insight and Administrative Skills
·
Excellent planning and Organizing Skills
Excellent planning and Organizing Skills
·
Presentation and Communication skill
Presentation and Communication skill
·
Broad financial understanding
Broad financial understanding
·
Good negotiation and argumentation skills
Good negotiation and argumentation skills
·
Excellent leadership and management Skills
Excellent leadership and management Skills
·
Excellent interpersonal skills
Excellent interpersonal skills
·
Software Support and Hardware Support
Software Support and Hardware Support
·
Change management and Language Skills
Change management and Language Skills
·
Ability to deliver results and meet Customer
Expectations
Ability to deliver results and meet Customer
Expectations
·
Entrepreneurial & Commercial Thinking
Entrepreneurial & Commercial Thinking
·
Good decision making skills
Good decision making skills
·
Coping with Pressures & Setbacks
Coping with Pressures & Setbacks
·
Skills in relating and networking
Skills in relating and networking
·
Strong customer orientation.
Strong customer orientation.
·
Self-motivated and works well under pressure
Self-motivated and works well under pressure
·
Proven ability to adapt to change
Proven ability to adapt to change
How to Apply:
If you believe
you are one of the ideal candidates for this opportunity in working with the
world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.
you are one of the ideal candidates for this opportunity in working with the
world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.
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