Ericsson Telecom Support Jobs – Service Delivery Manager

Organisation: Ericsson
Duty Station: Kampala,
Req ID: 74665
About Ericsson:
Ericsson is a
world-leading provider of telecommunications equipment & services to mobile
& fixed network operators. Over 1,000 networks in more than 175 countries
use Ericsson equipment, & more than 40 percent of the world’s mobile
traffic passes through Ericsson networks. Using innovation to empower people,
business & society, we are working towards the Networked Society, in which
everything that can benefit from a connection will have one. At Ericsson, we
apply our innovation to market-based solutions that empower people &
society to help shape a more sustainable world.
Job Summary: The Service
Delivery Manager will take ownership of the customer relationship responsible
for ensuring the correct and proper delivery of Customer Support services as
specified in the contracted support agreements with Ericsson’s customers
Agreement (SLA) fulfillment and customer satisfaction.
Key Duties and Responsibilities: 
Secure customer contract fulfillment
Build and maintain working relationships
Distribute info to internal stakeholders and
escalate Delivery Issues
Be up to date with financial data
Identify new business opportunities
Qualifications, Skills and
The applicant should preferably hold a Degree in
Engineering or equivalent through experience
A minimum of four to five years’ experience
Market insight and Administrative Skills
Excellent planning and Organizing Skills
Presentation and Communication skill
Broad financial understanding
Good negotiation and argumentation skills
Excellent leadership and management Skills
Excellent interpersonal skills
Software Support and Hardware Support
Change management and Language Skills
Ability to deliver results and meet Customer
Entrepreneurial & Commercial Thinking
Good decision making skills
Coping with Pressures & Setbacks
Skills in relating and networking
Strong customer orientation.
Self-motivated and works well under pressure
Proven ability to adapt to change

How to Apply:
If you believe
you are one of the ideal candidates for this opportunity in working with the
world’s leading provider of telecommunications equipment & services,
Ericsson, then visit the web link below for full job details and Apply Online.

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