Entry Level Customer Service Jobs – Call Centre Supervisor at Platinum Credit (U) Ltd




Organisation: Platinum
Credit (U) Ltd
Reports to: Branch Sales
Manager
Duty Station: Kampala, Uganda
About Platinum:
Platinum Credit
(U) Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding
company and through its subsidiaries offers provides emergency loans to
individuals in the East African region.
Key Duties and Responsibilities:  
·        
Actively monitor individual, team and call center
results to identify and act on both positive and negative performance trends to
ensure attainment of monthly sales targets.
·        
In charge of training, supporting and developing a
team of Call Center Agents.
·        
Recommend corrective services to address customer
complaints.
·        
Actively monitor service calls to ensure employee’s
conformity to company rules and policies. Telemarketing.
·        
Responsible for general performance of all Call
Center Agents.
·        
Researching on latest information and new market
trends.
·        
Enforce call center regulations and policies.
Qualifications, Skills and Experience:  
·        
The applicant must hold a bachelor’s degree in a
business related field from a reputable institution.
·        
The Call Centre Supervisor should preferably have at
least two years’ experience in managing a team of Sales Personnel.
·        
Good computer knowledge.
·        
Possess leadership and supervisory skills.
·        
Excellent numerical and analytical skills.
·        
Excellent interpersonal and communication skills.
How to Apply:
All suitably
qualified and interested candidates should send their applications with
detailed CV and testimonials via E-mail to the address below;
The
Administration Officer;
Platinum Credit
(U) Ltd
Send your
application to: info@platinumcredit.co.ug,

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