Job Title: Call Centre Supervisor (Entry Level Jobs)
Organisation: Platinum
Credit (U) Ltd
Credit (U) Ltd
Reports to: Branch Sales
Manager
Manager
Duty Station: Kampala, Uganda
About Platinum:
Platinum Credit
(U) Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding
company and through its subsidiaries offers provides emergency loans to
individuals in the East African region.
(U) Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding
company and through its subsidiaries offers provides emergency loans to
individuals in the East African region.
Key Duties and Responsibilities:
·
Actively monitor individual, team and call center
results to identify and act on both positive and negative performance trends to
ensure attainment of monthly sales targets.
Actively monitor individual, team and call center
results to identify and act on both positive and negative performance trends to
ensure attainment of monthly sales targets.
·
In charge of training, supporting and developing a
team of Call Center Agents.
In charge of training, supporting and developing a
team of Call Center Agents.
·
Recommend corrective services to address customer
complaints.
Recommend corrective services to address customer
complaints.
·
Actively monitor service calls to ensure employee’s
conformity to company rules and policies. Telemarketing.
Actively monitor service calls to ensure employee’s
conformity to company rules and policies. Telemarketing.
·
Responsible for general performance of all Call
Center Agents.
Responsible for general performance of all Call
Center Agents.
·
Researching on latest information and new market
trends.
Researching on latest information and new market
trends.
·
Enforce call center regulations and policies.
Enforce call center regulations and policies.
Qualifications, Skills and Experience:
·
The applicant must hold a bachelor’s degree in a
business related field from a reputable institution.
The applicant must hold a bachelor’s degree in a
business related field from a reputable institution.
·
The Call Centre Supervisor should preferably have at
least two years’ experience in managing a team of Sales Personnel.
The Call Centre Supervisor should preferably have at
least two years’ experience in managing a team of Sales Personnel.
·
Good computer knowledge.
Good computer knowledge.
·
Possess leadership and supervisory skills.
Possess leadership and supervisory skills.
·
Excellent numerical and analytical skills.
Excellent numerical and analytical skills.
·
Excellent interpersonal and communication skills.
Excellent interpersonal and communication skills.
How to Apply:
All suitably
qualified and interested candidates should send their applications with
detailed CV and testimonials via E-mail to the address below;
qualified and interested candidates should send their applications with
detailed CV and testimonials via E-mail to the address below;
The
Administration Officer;
Administration Officer;
Platinum Credit
(U) Ltd
(U) Ltd
Send your
application to: [email protected],
application to: [email protected],
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