Job Title: Consumer Affairs Assistant
Organisation: Electricity
Regulatory Authority (ERA)
Regulatory Authority (ERA)
Duty Station: Kampala, Uganda
About US:
The Electricity
Regulatory Authority (ERA) is a statutory body established in accordance with
the Electricity Act, 1999 (Cap. 145 of the Laws of Uganda). The Act empowers
ERA to regulate the Generation, Transmission, Sale, Export, Import and
Distribution of electrical energy in Uganda.
Regulatory Authority (ERA) is a statutory body established in accordance with
the Electricity Act, 1999 (Cap. 145 of the Laws of Uganda). The Act empowers
ERA to regulate the Generation, Transmission, Sale, Export, Import and
Distribution of electrical energy in Uganda.
Job Summary: The Consumer
Affairs Assistant will support the Consumer Affairs Office in implementing
sustainable consumer protection mechanisms through coordination of consumer
complaints handling and the advocacy programs of the Authority. The incumbent
will also coordinate the development, design, production and dissemination of
ERA’s Information, Education and Communication (IEC) materials.
Affairs Assistant will support the Consumer Affairs Office in implementing
sustainable consumer protection mechanisms through coordination of consumer
complaints handling and the advocacy programs of the Authority. The incumbent
will also coordinate the development, design, production and dissemination of
ERA’s Information, Education and Communication (IEC) materials.
Key Duties and Responsibilities:
·
Receive, compile, record and file all consumer
complaints in both hard and soft copies.
Receive, compile, record and file all consumer
complaints in both hard and soft copies.
·
Follow up on consumer complaints for resolution with
Licensees.
Follow up on consumer complaints for resolution with
Licensees.
·
The incumbent will oversee the mini contact centre
for complaints registration and provision of feedback to consumers.
The incumbent will oversee the mini contact centre
for complaints registration and provision of feedback to consumers.
·
Direct requests and unresolved issues to the
responsible Officers.
Direct requests and unresolved issues to the
responsible Officers.
·
Manage the production of ERA’s IEC materials.
Manage the production of ERA’s IEC materials.
·
Disseminate the ERA publications and other IEC
materials through various means and fora.
Disseminate the ERA publications and other IEC
materials through various means and fora.
·
Perform any other official duties as may be
reasonably assigned.
Perform any other official duties as may be
reasonably assigned.
Qualifications, Skills and
Experience:
Experience:
·
The applicants should hold Honour’s degrees in Mass
Communication, Arts, Social Sciences or a related discipline from formally
recognized institutions.
The applicants should hold Honour’s degrees in Mass
Communication, Arts, Social Sciences or a related discipline from formally
recognized institutions.
·
Possession of a post graduate training in Journalism
or Copy Editing is an added advantage.
Possession of a post graduate training in Journalism
or Copy Editing is an added advantage.
·
A minimum of two (2) years of relevant experience in
a busy organization.
A minimum of two (2) years of relevant experience in
a busy organization.
·
Result oriented with good communication skills.
Result oriented with good communication skills.
·
Excellent analytical skills.
Excellent analytical skills.
·
Good reading and writing skills.
Good reading and writing skills.
·
Age: Above 35 years
Age: Above 35 years
How to Apply:
All suitably
qualified and interested candidates should send their application letters,
detailed Curriculum Vita and relevant certificates including daytime telephone
number or e-mail address of the applicant and addresses (including daytime
telephone number or e-mail address) of three professional referees.
qualified and interested candidates should send their application letters,
detailed Curriculum Vita and relevant certificates including daytime telephone
number or e-mail address of the applicant and addresses (including daytime
telephone number or e-mail address) of three professional referees.
The applications
should be delivered preferably by recorded delivery, addressed to:
should be delivered preferably by recorded delivery, addressed to:
The Director
Financial and Administrative Services,
Financial and Administrative Services,
Electricity
Regulatory Authority Plot 15, Shimoni Road,
Regulatory Authority Plot 15, Shimoni Road,
P. O. Box
10332, Kampala – Uganda
10332, Kampala – Uganda
N.B. Applicants who do not meet the stipulated minimum
requirements need not apply.
requirements need not apply.
Deadline: 2nd October, 2015 by
5.00 pm
5.00 pm
For more of the
latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com
or find us on our Facebook page https://www.facebook.com/UgandanJobline