Job
Title: Customer Account Executive
Title: Customer Account Executive
Organisation: InfoFort
– Secure Records & Information Management Solutions
– Secure Records & Information Management Solutions
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
About
US:
US:
InfoFort is the
leading records and information management solution provider in the Middle East
and Africa. Established in 1997, InfoFort currently operates from 16 offices in
13 countries and remains committed to providing secure and innovative
Information Management solutions that are customized to meet current market
requirements. It aims to raise awareness amongst corporates in the Middle East
and Africa on the importance of information governance and innovative information
management solutions in preserving their intellectual and knowledge capital.
leading records and information management solution provider in the Middle East
and Africa. Established in 1997, InfoFort currently operates from 16 offices in
13 countries and remains committed to providing secure and innovative
Information Management solutions that are customized to meet current market
requirements. It aims to raise awareness amongst corporates in the Middle East
and Africa on the importance of information governance and innovative information
management solutions in preserving their intellectual and knowledge capital.
Job Summary: The Customer Account Executive will primarily maintain
and develop working relationships with customers through being the
one-stop-shop contact point and acquiring new customer to achieve business
growth
and develop working relationships with customers through being the
one-stop-shop contact point and acquiring new customer to achieve business
growth
Key Duties and Responsibilities:
·
The incumbent will manage customer inquiries,
problems, requests and suggestions; determines appropriate solutions and/or
responses.
The incumbent will manage customer inquiries,
problems, requests and suggestions; determines appropriate solutions and/or
responses.
·
Ensure high levels of customer satisfaction by
providing smooth customer service to customers as per agreed service standards.
Ensure high levels of customer satisfaction by
providing smooth customer service to customers as per agreed service standards.
·
The incumbent will negotiate customer claims,
initiate billing adjustments in coordination with team leader
The incumbent will negotiate customer claims,
initiate billing adjustments in coordination with team leader
·
The incumbent will also grow existing customers, and
identify potential customers for supply chain and delivery solutions.
The incumbent will also grow existing customers, and
identify potential customers for supply chain and delivery solutions.
·
The incumbent will develop new customers from both
the market and existing customers with business solutions
The incumbent will develop new customers from both
the market and existing customers with business solutions
·
Plan and execute regular maintenance and business
development visits to customer
Plan and execute regular maintenance and business
development visits to customer
·
The incumbent will also maintain and regularly
update customer information
The incumbent will also maintain and regularly
update customer information
·
Understand all aspects of customers’ business needs,
network within customer’s organization to explore customers’ needs and business
development opportunities
Understand all aspects of customers’ business needs,
network within customer’s organization to explore customers’ needs and business
development opportunities
·
Actively promote suitable products /solutions and
develop solutions for customers involving business units.
Actively promote suitable products /solutions and
develop solutions for customers involving business units.
·
Work closely with other business units in Aramex,
such as ground operations, cargo operations, etc., to ensure proper service
delivery to customers
Work closely with other business units in Aramex,
such as ground operations, cargo operations, etc., to ensure proper service
delivery to customers
·
Prepare proposals and quotations to customers
Prepare proposals and quotations to customers
·
Responsible for the ownership of payments
collections alongside the Credit Officers
Responsible for the ownership of payments
collections alongside the Credit Officers
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate should have a minimum of two to
three years of related experience
The ideal candidate should have a minimum of two to
three years of related experience
·
Computer literacy i.e. proficiency: MS office
Applications (Word, Excel, Power Point & Outlook)
Computer literacy i.e. proficiency: MS office
Applications (Word, Excel, Power Point & Outlook)
·
Prior experience in customer management experience
Prior experience in customer management experience
·
Good consultancy selling skills
Good consultancy selling skills
·
English language proficiency
English language proficiency
How to Apply:
All candidates
who wish to join InfoFort in the aforementioned capacity should apply online at
web link below.
who wish to join InfoFort in the aforementioned capacity should apply online at
web link below.
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or find us on our facebook page https://www.facebook.com/UgandanJobline