Branch Manager Customer Service Careers – Stanbic Bank

Title:   Branch Manager
Organisation: Stanbic Bank
  Hoima, Uganda
Stanbic Bank Uganda Limited is a
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Branch
Manager will manage the sales, service, people, operations and business
development within the branch, including profits and staff productivity of the
Key Duties and Responsibilities: 
Steer a service culture within the Branch and
adherence to the Service  standards
Routinely monitor customer complaints, identify
trends and root causes and address them at the branch to prevent recurrence
Grow the balance sheet (assets and liabilities) as
per set targets
Drive a sales culture within the branch for all
staff by allocating individual sales/campaign targets for the year
Interpret branch financials and update the team on
the Branch’s performance on a monthly basis
Manage Branch costs with emphasis on containment of
controllable costs  such as overtime,
petty cash, power, telephone, travel, repair and maintenance costs in
accordance with set budgets
Agree performance contracts for direct reports  and provide monthly performance feedback in
order to maintain performance at required levels
Manage succession planning and identify key talent
Qualifications, Skills and
The ideal candidate should preferably hold a
Bachelor’s degree in Business Studies or a related field from a recognized
At least three years’ experience in managerial or
supervisory position
Comprehensive knowledge of service, sales techniques
and branch operations
Detailed working knowledge of the retail banking
value propositions
Working knowledge of the banks policies and
Knowledge of managing local market sales principles
Working knowledge of Code of Banking Practise
Leadership skills
Excellent selling skills
Excellent interpersonal skills
Good communication skills
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
27th September, 2015

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