Branch Manager Customer Service Careers – Stanbic Bank

Job
Title:   Branch Manager
Organisation: Stanbic Bank
Job
ID:
12921
Duty
Station:
  Hoima, Uganda
About
US:
Stanbic Bank Uganda Limited is a
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Branch
Manager will manage the sales, service, people, operations and business
development within the branch, including profits and staff productivity of the
Branch.
Key Duties and Responsibilities: 
·        
Steer a service culture within the Branch and
adherence to the Service  standards
·        
Routinely monitor customer complaints, identify
trends and root causes and address them at the branch to prevent recurrence
·        
Grow the balance sheet (assets and liabilities) as
per set targets
·        
Drive a sales culture within the branch for all
staff by allocating individual sales/campaign targets for the year
·        
Interpret branch financials and update the team on
the Branch’s performance on a monthly basis
·        
Manage Branch costs with emphasis on containment of
controllable costs  such as overtime,
petty cash, power, telephone, travel, repair and maintenance costs in
accordance with set budgets
·        
Agree performance contracts for direct reports  and provide monthly performance feedback in
order to maintain performance at required levels
·        
Manage succession planning and identify key talent
Qualifications, Skills and
Experience: 
·        
The ideal candidate should preferably hold a
Bachelor’s degree in Business Studies or a related field from a recognized
university
·        
At least three years’ experience in managerial or
supervisory position
·        
Comprehensive knowledge of service, sales techniques
and branch operations
·        
Detailed working knowledge of the retail banking
value propositions
·        
Working knowledge of the banks policies and
procedures
·        
Knowledge of managing local market sales principles
·        
Working knowledge of Code of Banking Practise
·        
Leadership skills
·        
Excellent selling skills
·        
Excellent interpersonal skills
·        
Good communication skills
How
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline:
27th September, 2015

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