Job Title: Mobile Money Reporting Coordinator
Organisation: MTN Telecom
Reports to: Mobile Money
Reporting Coordinator
Reporting Coordinator
About US:
NFT Consult, a
leading HR Consultancy firm, seeks to recruit for its valuable client, MTN. NFT Human Resource Solutions are
customer tailored per industry requirements and are geared towards increased
cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
leading HR Consultancy firm, seeks to recruit for its valuable client, MTN. NFT Human Resource Solutions are
customer tailored per industry requirements and are geared towards increased
cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
resources.
Job Summary: The Mobile
Money Reporting Coordinator will support business planning and forecasting as
well as Monitor Mobile Money performance and the business environment by
determining the threshold of performance, grasping each internal and external
explanatory factor of performance and estimating the penetration of Mobile
Money and other Public Access products
Money Reporting Coordinator will support business planning and forecasting as
well as Monitor Mobile Money performance and the business environment by
determining the threshold of performance, grasping each internal and external
explanatory factor of performance and estimating the penetration of Mobile
Money and other Public Access products
Key Duties and Responsibilities:
·
Actively participate in the Mobile Money Business
planning, reforecasting and revenue
Actively participate in the Mobile Money Business
planning, reforecasting and revenue
·
modelling processes
modelling processes
·
Profile and segment Mobile Money customers based on
usage, needs and preferences, disposition towards operators and satisfaction
drivers.
Profile and segment Mobile Money customers based on
usage, needs and preferences, disposition towards operators and satisfaction
drivers.
·
The incumbent will identify and monitor competitors
performance and activities to anticipate competitor initiatives
The incumbent will identify and monitor competitors
performance and activities to anticipate competitor initiatives
·
Establish Mobile Money customer usage patterns
through; customer profiling and classification, ARPU analysis, Churn and
Loyalty analysis
Establish Mobile Money customer usage patterns
through; customer profiling and classification, ARPU analysis, Churn and
Loyalty analysis
·
Actively participate in product evaluation by
ensuring effective and efficient product performance monitoring and reporting
Actively participate in product evaluation by
ensuring effective and efficient product performance monitoring and reporting
·
Identify and monitor competitor performance and
activities to develop counter initiatives
Identify and monitor competitor performance and
activities to develop counter initiatives
·
Generate and Share Mobile Money performance reports
(both Scheduled and Ad-hoc) with both internal and external partners.
Generate and Share Mobile Money performance reports
(both Scheduled and Ad-hoc) with both internal and external partners.
·
Collect, analyse, interpretate and summarize
customer data providing intelligence to support decision-making.
Collect, analyse, interpretate and summarize
customer data providing intelligence to support decision-making.
·
Keenly track Mobile Money OPEX and CAPEX to provide
visibility in spend and progress on projects execution.
Keenly track Mobile Money OPEX and CAPEX to provide
visibility in spend and progress on projects execution.
·
Identifying Mobile Money related business risks and
ensure quick and appropriate resolution
Identifying Mobile Money related business risks and
ensure quick and appropriate resolution
·
Offer timely support to Products and Services
pricing strategies in order to ensure economic feasibility and profitability.
Offer timely support to Products and Services
pricing strategies in order to ensure economic feasibility and profitability.
·
Monitor compliance to Mobile Money regulatory
guidelines
Monitor compliance to Mobile Money regulatory
guidelines
·
Engage and communicate with stakeholders; both
internal and external.
Engage and communicate with stakeholders; both
internal and external.
·
Build and maintain relationships with stakeholders
in the market place to ensure speedy response times.
Build and maintain relationships with stakeholders
in the market place to ensure speedy response times.
·
In charge of the data analysis often requires a
different or fresh outlook to the competitive environment and products &
services performance
In charge of the data analysis often requires a
different or fresh outlook to the competitive environment and products &
services performance
·
Continually improve on the integrity and quality of
data source and data
Continually improve on the integrity and quality of
data source and data
Key Performance Indicators:
·
Business plan objectives met (Gross, Churn, Net,
Revenue, EBITDA) through effective customer value proposition strategies
derived from customer usage behavior insights Effective analysis of Macro
environment i.e. Telecoms trends, Opportunities for future growth and channels
distribution
Business plan objectives met (Gross, Churn, Net,
Revenue, EBITDA) through effective customer value proposition strategies
derived from customer usage behavior insights Effective analysis of Macro
environment i.e. Telecoms trends, Opportunities for future growth and channels
distribution
·
Effective Analysis of Micro -Environment i.e.
Customers’ profiles & segments, Usage & Attitude, needs &
preferences, Dispositions towards operators and Satisfaction drivers
Effective Analysis of Micro -Environment i.e.
Customers’ profiles & segments, Usage & Attitude, needs &
preferences, Dispositions towards operators and Satisfaction drivers
·
Effective analysis of Competition performance i.e.
Market Share (Volume Usage & Value) and Retail Management
Effective analysis of Competition performance i.e.
Market Share (Volume Usage & Value) and Retail Management
·
Insightful customer Usage behavior / pattern through
customer profiling and classification, ARPU analysis, Churn & Loyalty
analysis
Insightful customer Usage behavior / pattern through
customer profiling and classification, ARPU analysis, Churn & Loyalty
analysis
·
Sound reporting and assessment of the global company
performance through the main Business KPIs
Sound reporting and assessment of the global company
performance through the main Business KPIs
·
Sound Business Plan / Reforecast and related Key
assumptions
Sound Business Plan / Reforecast and related Key
assumptions
·
Sound Product & services Business cases
Sound Product & services Business cases
·
Sound Gap analysis of the external and Internal
factors affecting business performance
Sound Gap analysis of the external and Internal
factors affecting business performance
·
Effective Product and Services Performance
Monitoring and reporting Effective Segmented propositions targeting specific
customers.
Effective Product and Services Performance
Monitoring and reporting Effective Segmented propositions targeting specific
customers.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should hold a Bachelor’s degree in
Statistics, Commerce, Business Administration or MBA with a bias in Finance
The applicant should hold a Bachelor’s degree in
Statistics, Commerce, Business Administration or MBA with a bias in Finance
·
Possession of a Certificate in Business analysis (is
additional advantage)”
Possession of a Certificate in Business analysis (is
additional advantage)”
·
A minimum of three years’ experience in Business
analysis, Financial modeling and Product evaluation
A minimum of three years’ experience in Business
analysis, Financial modeling and Product evaluation
·
Past exposure and experience in carrying out
Commercial research
Past exposure and experience in carrying out
Commercial research
·
Prior experience in Market Analytics for
Telecommunications or Banking industry
Prior experience in Market Analytics for
Telecommunications or Banking industry
·
Proficient with Statistical applications such as
SPSS, EPINFO
Proficient with Statistical applications such as
SPSS, EPINFO
·
Proficient with MS Office applications especially
Excel and PowerPoint”
Proficient with MS Office applications especially
Excel and PowerPoint”
·
Broad knowledge in telecommunications industry
consumer
Broad knowledge in telecommunications industry
consumer
·
Products (Mobile Money, Public Access Products)
Products (Mobile Money, Public Access Products)
·
Detailed knowledge and understanding of competitor
products Local & international trends and markets
Detailed knowledge and understanding of competitor
products Local & international trends and markets
·
Understanding relevant telecommunications
environment
Understanding relevant telecommunications
environment
·
Consumer behavior and market dynamics and research
principle
Consumer behavior and market dynamics and research
principle
·
Financial analysis Business acumen Forecasting
Techniques
Financial analysis Business acumen Forecasting
Techniques
Personal Competencies:
·
Relationship management
Relationship management
·
Scanning Skills – to set new Ideas, trends &
Principles System thinking – understanding the “Big Picture”
Scanning Skills – to set new Ideas, trends &
Principles System thinking – understanding the “Big Picture”
·
Business acumen – Understanding of the business as a
whole
Business acumen – Understanding of the business as a
whole
·
Strong analytical and planning skills
Strong analytical and planning skills
·
Good influencing skills
Good influencing skills
·
Time Management, specifically, the ability to
prioritize
Time Management, specifically, the ability to
prioritize
·
Flexibility – the ability to adapt and change in the
Internal culture Innovation skills
Flexibility – the ability to adapt and change in the
Internal culture Innovation skills
·
Presentation skills
Presentation skills
·
Keen interest in international business, economic
and political events ”
Keen interest in international business, economic
and political events ”
How to Apply:
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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