Mobile Money Reporting Coordinator Job Opportunity – MTN

Organisation: MTN Telecom
Reports to: Mobile Money
Reporting Coordinator
About US:
NFT Consult, a
leading HR Consultancy firm, seeks to recruit for its valuable client, MTN. NFT Human Resource Solutions are
customer tailored per industry requirements and are geared towards increased
cost savings, process improvement leading to improved efficiency and
effectiveness yet simultaneously strengthening quality and control of
Job Summary: The Mobile
Money Reporting Coordinator will support business planning and forecasting as
well as Monitor Mobile Money performance and the business environment by
determining the threshold of performance, grasping each internal and external
explanatory factor of performance and estimating the penetration of Mobile
Money and other Public Access products
Key Duties and Responsibilities:                                                                                         
Actively participate in the Mobile Money Business
planning, reforecasting and revenue
modelling processes
Profile and segment Mobile Money customers based on
usage, needs and preferences, disposition towards operators and satisfaction
The incumbent will identify and monitor competitors
performance and activities to anticipate competitor initiatives
Establish Mobile Money customer usage patterns
through; customer profiling and classification, ARPU analysis, Churn and
Loyalty analysis
Actively participate in product evaluation by
ensuring effective and efficient product performance monitoring and reporting
Identify and monitor competitor performance and
activities to develop counter initiatives
Generate and Share Mobile Money performance reports
(both Scheduled and Ad-hoc) with both internal and external partners.
Collect, analyse, interpretate and summarize
customer data providing intelligence to support decision-making.
Keenly track Mobile Money OPEX and CAPEX to provide
visibility in spend and progress on projects execution.
Identifying Mobile Money related business risks and
ensure quick and appropriate resolution
Offer timely support to Products and Services
pricing strategies in order to ensure economic feasibility and profitability.
Monitor compliance to Mobile Money regulatory
Engage and communicate with stakeholders; both
internal and external.
Build and maintain relationships with stakeholders
in the market place to ensure speedy response times.
In charge of the data analysis often requires a
different or fresh outlook to the competitive environment and products &
services performance
Continually improve on the integrity and quality of
data source and data
Key Performance Indicators:
Business plan objectives met (Gross, Churn, Net,
Revenue, EBITDA) through effective customer value proposition strategies
derived from customer usage behavior insights Effective analysis of Macro
environment i.e. Telecoms trends, Opportunities for future growth and channels
Effective Analysis of Micro -Environment i.e.
Customers’ profiles & segments, Usage & Attitude, needs &
preferences, Dispositions towards operators and Satisfaction drivers
Effective analysis of Competition performance i.e.
Market Share (Volume Usage & Value) and Retail Management
Insightful customer Usage behavior / pattern through
customer profiling and classification, ARPU analysis, Churn & Loyalty
Sound reporting and assessment of the global company
performance through the main Business KPIs
Sound Business Plan / Reforecast and related Key
Sound Product & services Business cases
Sound Gap analysis of the external and Internal
factors affecting business performance
Effective Product and Services Performance
Monitoring and reporting Effective Segmented propositions targeting specific
Qualifications, Skills and
The applicant should hold a Bachelor’s degree in
Statistics, Commerce, Business Administration or MBA with a bias in Finance
Possession of a Certificate in Business analysis (is
additional advantage)”           
A minimum of three years’ experience in Business
analysis, Financial modeling and Product evaluation
Past exposure and experience in carrying out
Commercial research
Prior experience in Market Analytics for
Telecommunications or Banking industry
Proficient with Statistical applications such as
Proficient with MS Office applications especially
Excel and PowerPoint”           
Broad knowledge in telecommunications industry
Products (Mobile Money, Public Access Products)
Detailed knowledge and understanding of competitor
products Local & international trends and markets
Understanding relevant telecommunications
Consumer behavior and market dynamics and research
Financial analysis Business acumen Forecasting
Personal Competencies:
Relationship management
Scanning Skills – to set new Ideas, trends &
Principles System thinking – understanding the “Big Picture”
Business acumen – Understanding of the business as a
Strong analytical and planning skills
Good influencing skills
Time Management, specifically, the ability to
Flexibility – the ability to adapt and change in the
Internal culture Innovation skills
Presentation skills
Keen interest in international business, economic
and political events ”           
How to Apply:
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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