Manager, Enablement and Change Job – Stanbic Bank

Organisation: Stanbic Bank
  Kampala, Uganda
Stanbic Bank Uganda Limited is a
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Manager,
Enablement and Change will be tasked with the role of business management
function which includes supporting the wider operations department to achieve
its strategic business goals and objectives. The main responsibility of this
job is to provide both broad based and area specific management information for
all operational units to facilitate timely decision making. The unit also offers
administrative support to ensure efficient day to day running of the larger
Key Duties and Responsibilities: 
Operational Performance:
Strategic Execution (Change the Bank): Support to the
Head of Operations in the development, implementation and continual improvement
to ensure efficient and effective functioning and high level of service within
Ensure timely maintenance of the central operations
scorecard and undertaking quality assurance of all Operations unit scorecard to
ensure alignment and measurability
Operations Planning
Identify, define and implements tactical operational
performance metrics geared towards meeting enterprise objectives by analysing
the existing gaps
Collaborates with other areas to ensure that best
practices and a standard approach is followed
Service Management
Working closely with the Service Management to
identify customer service expectations, agree SLAs and aligning to the Customer
Value Proposition in order to deliver an appropriate service
Quality assurance on SLAs with partners internally
and externally
Routinely track and monitor service failures and
support Management in addressing service failures through the relevant channels
Provide timely analytical support to Service
Managers including analysis and insight into service management metrics that
cover Service Level Agreements (SLA). Broken down to daily, weekly, monthly and
adhoc reports.
In charge of the production of materials to support
strategic service discussion
Provide communication support to all stakeholders re
service exceptions within the production area
Management and Cost
In charge of drawing and implementation of tactical
initiatives to reduce costs and ensuring that budgets for Operations are met.
Ensures that throughput is maximised throughout
Operations by implementing principles of Lean manufacturing and Six Sigma
Responsible for the identification of opportunities
for cost savings in operations and tracking of the savings
Ensure adequate monitoring adherence to cost
management targets in all areas of operations
Benefits realization on lean manufacturing and six
sigma projects and all other change initiatives in quantum-shilling terms
In charge of tracking of Operations Financial
Performance (actual spend versus budget), month on month per cost centre or
Perform detailed review and analysis of Operations
financials numbers to confirm the integrity of reported results; liaising with
Finance to ensure that correct and reconciled records are maintained by both
Proactive tracking of cost to ensure that correct
cost is allocated to Operations Cost Centres
Works closely with Finance and Operations units in
understanding and breaking down respective budget variances.
Ensures effective, efficient and optimal utilisation
of all resources (human and capital) to be responsive to competitive pressures,
changing market conditions, client needs and business strategies
Come up with productivity and capacity measures to
measure resource utilization within the production area
Capacity management, identifying areas with excess
or shortage in capacity and coming up with resourcing plans to address the gaps
Responsible for the identification and assessment of
risks facing both systems and business processes thereby providing effective
loss and risk management and so minimising the operational risks
Works closely with business stakeholders in ensuring
that regulatory, group policy standards and minimum operating procedures are
observed to minimise the Bank’s exposure to risk
Ensure timely facilitation of a performance
management and career development culture through mentoring and motivating in
regular team and one-on-one meetings to ensure optimal performance and minimise
staff turnover rate.
Ensuring that the correct calibre of staff is
recruited by participating in the recruitment process thereby ensuring the
Production area has the correct talent to meet the Strategic goals at all times.
Ensuring that resources are skilled across the
different processes to enable cross product and cross function workload
Provide the people metrics on cross/multi skilling
analysis to ensure that staff are well oriented across all operations functions
Collation of Operations’ training calendar and
development of metrics to monitor progress
In charge of the development and maintenance of  the organisational charts for Operations to
ensure alignment of structures to the business strategy
Keen monitoring of the headcount of Operations to
ensure the optimal resourcing in line with the approved budget
Coordinating administrative activities within
and Reporting:
Collate MI from all areas of Operations as per the
matrix agreed with Centre (ROA Operations) and reports it to Centre to enable
informed decision making as per agreed timelines.
Identifies appropriate formal and occupational (informal) training needs
Qualifications, Skills and
The ideal candidates for the Stanbic Bank Manager,
Enablement and Change opportunity should hold a Business management or
commercial degree
Hold additional relevant certifications
Business knowledge and contribution
Skills in risk management
Financial Management skills
Change Management skills
Knowledge and skills in strategy generation and
Project Management skills
Project Planning knowledge and skills
Ability to translate strategy into clear tactics and
plans of action
Effectively diagnoses problem areas and key
Thinks through various options both obvious and more
Ability to translate strategy into clear tactics and
plans of action
Thinks systemically – recognizes interdependencies
and ripple effect of change/decisions
Identifies and focuses on relevant issues and
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
17th August, 2015

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