Hospitality Admin Jobs – Receptionist at Three Star Hotel

Job Title:   Receptionist
Organization: Three Star
Hotel
Duty Station: Uganda
About US:
Reliable
Corporate Solutions (RCS) is a performance enhancement firm known for people
and organization development. We specialize in developing and strengthening
organization systems through research and information interpretation,
behavioral and attitude change, Staff training, Recruitment, and R & D.
They would like to recruit for a valuable client, a Three Star Hotel in Mbale.
Job Summary:  The Receptionist will cordially welcome and
check in guests. The incumbner will also verify guests’ registration
information, payment plan, duration of stay etc.  He / she will also be responsible for
responding to customer inquiries and complaints among other duties.
Key Duties and Responsibilities: 
·        
Warmly welcome guests and patrons as they arrive
·        
Ask if guests have a prior booking
·        
Oversees the registration process
·        
The Receptionist will ask for identification and
ensure that the provided credentials are accurate
·        
Manage all guest check-ins and check-outs
appropriately
·        
The incumbent will also operate hotel switchboard,
take calls and provide information and transfer calls
·        
Manage accurate accounting of all rooms
·        
Offer guests with room keys and call for bellboys
·        
The incumbent will take reservations over the
telephone, through emails and in person
·        
Cordially answer queries regarding the hotel’s
services, charges, dining facilities, sports facilities and travel directions
·        
Refer guests to appropriate departments to resolve
complaints or provide suggestions
·        
The incumbent will compute bills and take payments
·        
Provide guests with directions around the hotel
·        
Contact housekeeping and maintenance departments
when a problem is reported
·        
Explain appropriate use of keys and ensure that
guests are satisfied with the rooms allotted to them
·        
Balance cash at the end of the shift and generate
accounting reports for the benefit of the next shift.
·        
Perform any other duties as assigned by the
supervisor.
Qualifications, Skills and
Experience: 
·        
The ideal candidate for the Receptionist vacancy
should hold a Bachelor’s degree or Diploma in the disciplines of Leisure,
Hospitality and Tourism.
·        
At least five years of Hotel experience is required.
How to Apply: 
All suitably
qualified candidates who wish to apply should send their CVs via Email to;
office@rcsconsult.net.
Deadline: 20th August, 2015

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