Job Title: Receptionist
Organization: Three Star
Hotel
Hotel
Duty Station: Uganda
About US:
Reliable
Corporate Solutions (RCS) is a performance enhancement firm known for people
and organization development. We specialize in developing and strengthening
organization systems through research and information interpretation,
behavioral and attitude change, Staff training, Recruitment, and R & D.
They would like to recruit for a valuable client, a Three Star Hotel in Mbale.
Corporate Solutions (RCS) is a performance enhancement firm known for people
and organization development. We specialize in developing and strengthening
organization systems through research and information interpretation,
behavioral and attitude change, Staff training, Recruitment, and R & D.
They would like to recruit for a valuable client, a Three Star Hotel in Mbale.
Job Summary: The Receptionist will cordially welcome and
check in guests. The incumbner will also verify guests’ registration
information, payment plan, duration of stay etc. He / she will also be responsible for
responding to customer inquiries and complaints among other duties.
check in guests. The incumbner will also verify guests’ registration
information, payment plan, duration of stay etc. He / she will also be responsible for
responding to customer inquiries and complaints among other duties.
Key Duties and Responsibilities:
·
Warmly welcome guests and patrons as they arrive
Warmly welcome guests and patrons as they arrive
·
Ask if guests have a prior booking
Ask if guests have a prior booking
·
Oversees the registration process
Oversees the registration process
·
The Receptionist will ask for identification and
ensure that the provided credentials are accurate
The Receptionist will ask for identification and
ensure that the provided credentials are accurate
·
Manage all guest check-ins and check-outs
appropriately
Manage all guest check-ins and check-outs
appropriately
·
The incumbent will also operate hotel switchboard,
take calls and provide information and transfer calls
The incumbent will also operate hotel switchboard,
take calls and provide information and transfer calls
·
Manage accurate accounting of all rooms
Manage accurate accounting of all rooms
·
Offer guests with room keys and call for bellboys
Offer guests with room keys and call for bellboys
·
The incumbent will take reservations over the
telephone, through emails and in person
The incumbent will take reservations over the
telephone, through emails and in person
·
Cordially answer queries regarding the hotel’s
services, charges, dining facilities, sports facilities and travel directions
Cordially answer queries regarding the hotel’s
services, charges, dining facilities, sports facilities and travel directions
·
Refer guests to appropriate departments to resolve
complaints or provide suggestions
Refer guests to appropriate departments to resolve
complaints or provide suggestions
·
The incumbent will compute bills and take payments
The incumbent will compute bills and take payments
·
Provide guests with directions around the hotel
Provide guests with directions around the hotel
·
Contact housekeeping and maintenance departments
when a problem is reported
Contact housekeeping and maintenance departments
when a problem is reported
·
Explain appropriate use of keys and ensure that
guests are satisfied with the rooms allotted to them
Explain appropriate use of keys and ensure that
guests are satisfied with the rooms allotted to them
·
Balance cash at the end of the shift and generate
accounting reports for the benefit of the next shift.
Balance cash at the end of the shift and generate
accounting reports for the benefit of the next shift.
·
Perform any other duties as assigned by the
supervisor.
Perform any other duties as assigned by the
supervisor.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate for the Receptionist vacancy
should hold a Bachelor’s degree or Diploma in the disciplines of Leisure,
Hospitality and Tourism.
The ideal candidate for the Receptionist vacancy
should hold a Bachelor’s degree or Diploma in the disciplines of Leisure,
Hospitality and Tourism.
·
At least five years of Hotel experience is required.
At least five years of Hotel experience is required.
How to Apply:
All suitably
qualified candidates who wish to apply should send their CVs via Email to;
[email protected].
qualified candidates who wish to apply should send their CVs via Email to;
[email protected].
Deadline: 20th August, 2015
For More
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or find us on our facebook page https://www.facebook.com/UgandanJobline