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Admin Jobs – Front Office Manager at Hotel
Job
Title: Front
Office Manager
Title: Front
Office Manager
Organisation: NFT
Consult (Hotel)
Consult (Hotel)
Duty
Station: Entebbe, Uganda
Station: Entebbe, Uganda
Reports
to: Hotel Manager
to: Hotel Manager
About
NFT:
NFT:
NFT Consult, a leading HR Consultancy firm, seeks to recruit
for its valuable client, in the Leisure
and Hospitality industry i.e. a Hotel.
for its valuable client, in the Leisure
and Hospitality industry i.e. a Hotel.
Job Summary: The Front
Office Manager oversees all aspects of the department including but not limited
to operations, planning, budgeting, staffing and payroll in accordance with
hotel policies and procedures. The Front Office Manager provides leadership and
support to all members of the Front Office, implements and enforces the Hay
Adams Standards of Excellence in all areas supervised.
Office Manager oversees all aspects of the department including but not limited
to operations, planning, budgeting, staffing and payroll in accordance with
hotel policies and procedures. The Front Office Manager provides leadership and
support to all members of the Front Office, implements and enforces the Hay
Adams Standards of Excellence in all areas supervised.
Key Duties and Responsibilities:
·
Manage and actively monitor activities of all
employees in the Front Office department making sure they adhere the standards
of excellence and to the guidelines set, hotel policies and procedures,
coaching, training and correcting where needed.
Manage and actively monitor activities of all
employees in the Front Office department making sure they adhere the standards
of excellence and to the guidelines set, hotel policies and procedures,
coaching, training and correcting where needed.
·
Maintain a professional and high quality service
oriented environment at all times.
Maintain a professional and high quality service
oriented environment at all times.
·
The incumbent will serve as manager on duty for the
hotel, dealing with complaints, problem solving, disturbances, special requests
and any other issues that may arise.
The incumbent will serve as manager on duty for the
hotel, dealing with complaints, problem solving, disturbances, special requests
and any other issues that may arise.
·
Routinely inform all Front Office staff of daily
activities, group and VIP arrivals as well as special requests and repeat
guests. Check accommodations, making sure any special requests are carried out
accordingly, greet guests upon arrival and ensure escort to accommodations if
appropriate.
Routinely inform all Front Office staff of daily
activities, group and VIP arrivals as well as special requests and repeat
guests. Check accommodations, making sure any special requests are carried out
accordingly, greet guests upon arrival and ensure escort to accommodations if
appropriate.
·
Carry out full responsibility for Scheduling and
Payroll of the department.
Carry out full responsibility for Scheduling and
Payroll of the department.
·
Undertake full responsibility for managing operating
expenses and purchasing for the department
Undertake full responsibility for managing operating
expenses and purchasing for the department
·
Set Front Office Budget, monitor Profit & Loss
and cash handling throughout the year. Supervise Upsell program at the Front
Office and work as part of the Yield Management team to try and maximize
revenue for the hotel.
Set Front Office Budget, monitor Profit & Loss
and cash handling throughout the year. Supervise Upsell program at the Front
Office and work as part of the Yield Management team to try and maximize
revenue for the hotel.
·
Work in liaison with the Housekeeping Department to
improve guest services and foster cross departmental communication.
Work in liaison with the Housekeeping Department to
improve guest services and foster cross departmental communication.
·
Coordinate daily activities with hotel management
team on a daily basis.
Coordinate daily activities with hotel management
team on a daily basis.
·
Organize monthly department meetings keeping staff
informed of all activities in the hotel, reinforcing Standards of Excellence
and promoting a strong team atmosphere and culture.
Organize monthly department meetings keeping staff
informed of all activities in the hotel, reinforcing Standards of Excellence
and promoting a strong team atmosphere and culture.
·
Be aware and able to enforce all fire-life-safety
procedures. Remain current in all updates with regards to new procedures and
training. Ensure staff is fully trained in emergency procedures. This position
is a member of the hotel’s emergency response team.
Be aware and able to enforce all fire-life-safety
procedures. Remain current in all updates with regards to new procedures and
training. Ensure staff is fully trained in emergency procedures. This position
is a member of the hotel’s emergency response team.
·
Responsible for supervision and training of all
Front Office employees including but not limited to Assistant Front Office
Managers, Management Trainees, Concierge, Bell and Door staff, Night Manager,
Night Auditor and Lobby Ambassador.
Responsible for supervision and training of all
Front Office employees including but not limited to Assistant Front Office
Managers, Management Trainees, Concierge, Bell and Door staff, Night Manager,
Night Auditor and Lobby Ambassador.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate should hold a High School
diploma, general education degree or international equivalent required. College
degree preferred.
The ideal candidate should hold a High School
diploma, general education degree or international equivalent required. College
degree preferred.
·
At least three years of related working experience.
At least three years of related working experience.
·
Prior front office experience in
supervisory/management capacity in a luxury property required. Previous
customer service and general computer experience required.
Prior front office experience in
supervisory/management capacity in a luxury property required. Previous
customer service and general computer experience required.
·
Property Management Software experience preferred.
Property Management Software experience preferred.
·
Must be able to listen to, read and/or write
instructions, memos, short correspondences and messages.
Must be able to listen to, read and/or write
instructions, memos, short correspondences and messages.
·
Possess a valid passport.
Possess a valid passport.
·
Excellent knowledge of the English language is
mandatory as well as the ability to speak, read and write clearly. Second
language preferred.
Excellent knowledge of the English language is
mandatory as well as the ability to speak, read and write clearly. Second
language preferred.
·
Having a work permit to work in Uganda is an added
advantage but not necessary.
Having a work permit to work in Uganda is an added
advantage but not necessary.
How to Apply:
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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