Entry Level Customer Care Jobs – Enterprise Bankers at Barclays Bank

Organisation: Barclays Bank
UK
Reports to: Head of Enterprise
Banking
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Enterprise
Banker will act as the primary point of contact for Enterprise Banking clients
in designated distribution outlet(s). The primary purpose of the role is
Enterprise Banking customer acquisition and service in line with compliance
guidelines. 
The jobholder
will be responsible for business development both with new customers and with
existing customers where they are expected to increase “wallet share.” The
incumbent will also make appropriate introductions to the Relationship Manager
where Enterprise Banking clients require specialist advice and support but also
serve as an integral member of the Business Banking/Retail Team.
Key Duties and Responsibilities: 
1.
Sales and Service 90%
·        
The job holder will be the primary contact for the
opening of Enterprise Banking accounts, following the Bank’s recruitment
policies and procedures.
·        
Grow portfolio profitability by identifying new and
existing customer potential including sales opportunities and new product
promotion initiatives.
·        
Determine the products and solutions that are most
effective in meeting customers’ needs and be able to sell these at short notice
both reactively and proactively.
·        
Proactively generate customer interest in products
and services either by face-to-face (in branch and client visits), or telephone
contact including following up leads provided by colleagues.
·        
Originate and initiate client credit applications to
the commercial credit team in line with the existing Barclays Africa SME
lending guidelines.
·        
Clear delivery of lending decisions, demonstrating
ownership of the decision, and exploration of alternative solutions to ensure
appropriate matching of client needs is critical.
·        
Conduct customer meetings that have well defined
call objectives, desired outcomes and a well-constructed plan.
·        
Communicate all key messages to customers including
agreed service standards, negotiated pricing, relationship team contact points
·        
Deal with and find solutions to customer complaints
·        
Achieve and seek to exceed all agreed sales and
servicing targets.
·        
Be an active member of the Business Banking/Retail
team, supporting branch based staff and others in the delivery of excellent
customer service.
2.
Business Management 10%
·        
Plan a personal campaign of sales activity around
promotions or initiatives to meet personal objectives and targets.
·        
Consult customer owners/managers on financial/
credit issues and general business practice/ideas.
·        
Research, create and follow up on a target list for
potential new business
·        
Work in close partnership with Relationship
Managers, Associate Relationship Managers and Credit Managers to ensure that
credit applications for new and existing facilities are correctly prepared in
accordance with existing policies/guidelines
·        
Embrace and support the management of change.
·        
Update/maintain Customer Information and Contact
History records.
·        
Undertake continuous development of self and
proactively share learning with others.
·        
Responsible for recording and maintaining personal
performance records.
·        
Control the quality of the portfolio, using
available triggers and adherence to Risk management guidelines and policies
Qualifications, Skills & Experience:
·        
The applicants for the Enterprise Banker Jobs should
possess extensive knowledge of the challenges faced by a range of different
businesses, and of the environment in which SME businesses operate.
·        
Comprehensive 
knowledge of the Core set products
·        
For Complex products, will have a detailed knowledge
of the requirements of the more sophisticated customers
·        
A good knowledge of the products and services
available in the SME Banking Sector is also required
·        
Knowledge of the Barclays Africa & Middle East
Change Governance Framework
·        
Self-sufficiency in personal management in order to
ensure that targets are achieved, through effective planning and monitoring of
performance.
·        
Outstanding relationship and interpersonal skills
·        
Strong selling and negotiation Skills
·        
Strong Presentation Skills
·        
Relationship Skills
·        
Credit Risk Skills
·        
Team Skills
·        
Good communications Skills
·        
Commercial/sales focus
·        
Business development skills
·        
Managing Relationships
·        
Highly innovative
·        
Adaptability
·        
Active Listening
·        
Analysis and judgement
·        
Training to affect effectiveness in this role
·        
Presentation Skills training
·        
Trade  and
Working Capital training
·        
Commercial Skills Development (CSD) training
·        
Influencing and Negotiating skills training
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an
equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
For queries
contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 
28th August, 2015
For More
Ugandan Jobs, Please Visit http://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline

Duty Station: Kampala, Uganda

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