Job Title: Customer Service Officer
Organisation: True North
Consult Limited
Consult Limited
Duty Station: Kampala, Uganda
About US:
TrueNorth is a people management consultancy in Uganda that is run by
qualified Human Resource Management Professionals and they would like to
recruit for a valuable client in the Food/Beverage/Restaurant Service industry.
qualified Human Resource Management Professionals and they would like to
recruit for a valuable client in the Food/Beverage/Restaurant Service industry.
Key Duties and Responsibilities:
·
The incumbent will mainly ensure that all client
orders are processed on-time.
The incumbent will mainly ensure that all client
orders are processed on-time.
·
Responsible for processing all client orders for new
company formations.
Responsible for processing all client orders for new
company formations.
·
Offer technical support to clients regarding the
preparation and provision of their documents.
Offer technical support to clients regarding the
preparation and provision of their documents.
·
Cordially answer all incoming customer queries in a
professional and efficient manner.
Cordially answer all incoming customer queries in a
professional and efficient manner.
·
Educate the customer on our product range.
Educate the customer on our product range.
·
Provide a variety of product related solutions to
clients and provide product
Provide a variety of product related solutions to
clients and provide product
·
Receive and process orders on behalf of customers in
an efficient and accurate manner, as well as providing order status updates.
Receive and process orders on behalf of customers in
an efficient and accurate manner, as well as providing order status updates.
·
Build and strengthen working relationships with our
customers and demonstrate how we can add value to their business.
Build and strengthen working relationships with our
customers and demonstrate how we can add value to their business.
·
Identify potential customer needs/ opportunities to
grow our business.
Identify potential customer needs/ opportunities to
grow our business.
·
Follow up on dispatch of client orders
Follow up on dispatch of client orders
·
Quickly respond to customer emails in a professional
manner.
Quickly respond to customer emails in a professional
manner.
·
Provide timely technical support and advice for
customers and refer to Team Leader to determine if query is to be redirected to
Star Cafe if outside level of team’s expertise.
Provide timely technical support and advice for
customers and refer to Team Leader to determine if query is to be redirected to
Star Cafe if outside level of team’s expertise.
·
Create and maintain records in database as well as
reports.
Create and maintain records in database as well as
reports.
·
Miscellaneous administration tasks and attend
regular team meetings.
Miscellaneous administration tasks and attend
regular team meetings.
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate should preferably hold a
bachelor’s degree in a business administration or related field
The ideal candidate should preferably hold a
bachelor’s degree in a business administration or related field
·
A minimum of two years’ experience in FMCGs
A minimum of two years’ experience in FMCGs
How to Apply:
All suitably
qualified and interested candidates are encouraged to send updated CVs and
application letters to: [email protected] and clearly indicate the job
applied for in the subject. The applications should not exceed 2MB. Only
Shortlisted applicants shall be contacted
qualified and interested candidates are encouraged to send updated CVs and
application letters to: [email protected] and clearly indicate the job
applied for in the subject. The applications should not exceed 2MB. Only
Shortlisted applicants shall be contacted
Deadline: 28th August 2015
For More Ugandan
Jobs, Please Visit https://www.theugandanjobline.com
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or find us on our facebook page https://www.facebook.com/UgandanJobline