Customer Service Jobs – Branch Manager – Hoima at Bank of Africa – Uganda Ltd. (BOA)

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Organisation: Bank of Africa
– Uganda Ltd.  (BOA)
Duty Station: Hoima, Uganda
Reports to: Regional
Manager
About US:
Bank of Africa
– Uganda Ltd. is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial
Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company,
an Asset Management Company and a Mortgage Bank. It spans 16 African countries
and France, employing over 5,000 people.
Job Summary: The Branch
Manager will oversee and manage the Hoima Branch in regard to Business Growth,
Relationship Management, Customer Service, Operations and Risk in line with the
strategies and policies of the Bank
Key Duties and Responsibilities: 
·        
Responsible for managing the branch budget and
design a branch business strategy, and guide all branch activities to support
the achievement of Branch goals;
·        
Manage the Branch team in scanning and structuring
the market so as to Identify business opportunities and drive market action to
achieve business targets;
·        
Actively monitor and control the financial
performance of the branch with the aim of growing branch earnings and
profitability;
·        
The incumbent will prepare quality credit proposals
in line with Bank policies for presentation to the credit committee and provide
guidance and coaching for the branch team in acquiring quality credit business;
·        
Grow a culture of great service and quality relationship
management in order to retain and develop customers and expand the Bank’s
wallet-share through brand loyalty;
·        
Ensure branch-wide compliance with the Bank’s
internal control framework and all other regulations, and oversee daily
operations of the branch to foster operational efficiency in line with the
regulations and policies of the Bank;
·        
The Branch monitor will also closely monitor the
credit portfolio and support debt collection / recovery initiatives to minimize
the portfolio-at-risk, non-performing assets and related losses;
·        
Prepare and submit regular branch reports to
management;
·        
Manage, motivate and develop the Branch team through
rigorous performance management, coaching, mentoring and learning interventions
to create a capable team to deliver the Branch mission.
Qualifications, Skills and
Experience: 
·        
The ideal candidate should preferably hold a Bachelor’s
degree in Business, Finance, Banking, Marketing or a related field
·        
Possession of professional or post-graduate
qualifications in Finance or Marketing or related fields are added advantage
·        
At least five years’ experience in Financial
Business Development, with exposure to Operations
·        
Strong track record in Direct Selling, Sales
Management and Relationship Management
·        
Detailed knowledge and understanding of the Bank’s
policies, processes and procedures relating to business, operations, credit and
business
·        
Working knowledge of the Bank’s business model, its
strategy  and all of its products and
services
·        
Detailed knowledge and interpretation of industrial
and national economic trends
·        
Business development / sales management skills
·        
Leadership and team management skills
·        
Customer centricity
·        
Business acumen and financial skills
·        
Good credit skills
·        
Excellent analytical skills
·        
Conflict resolution and problem solving skills
·        
Team player with interpersonal skills
·        
Networking skills and the ability to influence key
people inside and outside the Bank
·        
Good presentation, verbal and written communication
skills
·        
Ability to work under pressure, and exercise excellent
judgment
How to Apply: 
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.

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