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2 Customer Service Branch Manager Career Jobs – Housing Finance Bank (HFB)
Job Title: Branch Managers (2 Career Jobs)
Organization: Housing
Finance Bank
Finance Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to: Senior
Manager- Retail Performance
Manager- Retail Performance
About HFB:
Housing Finance
Bank was incorporated as a private company under the Companies Act in December
1967, the Bank has become a household name and has grown in leaps and bounds
with a good track record among the pioneers of a mortgage lending. National
Housing & Construction Corporation, a parastatal involved in real estate
business has 5% shareholding and National Social Security Fund (NSSF) holds 50%
and the Government of Uganda holds 45%. Today, the bank looks back with pride
on the business accomplished in the mortgage lending business. Through innovation
and placing emphasis on Honesty, Integrity, Efficiency and Customer care,
Housing Finance Bank is the leader in the mortgage, holding a 90% market share.
Bank was incorporated as a private company under the Companies Act in December
1967, the Bank has become a household name and has grown in leaps and bounds
with a good track record among the pioneers of a mortgage lending. National
Housing & Construction Corporation, a parastatal involved in real estate
business has 5% shareholding and National Social Security Fund (NSSF) holds 50%
and the Government of Uganda holds 45%. Today, the bank looks back with pride
on the business accomplished in the mortgage lending business. Through innovation
and placing emphasis on Honesty, Integrity, Efficiency and Customer care,
Housing Finance Bank is the leader in the mortgage, holding a 90% market share.
Job Summary: The Branch Managers will oversee the operations
of the Branch as a profitable and sustainable business Unit.
of the Branch as a profitable and sustainable business Unit.
Key Duties and Responsibilities:
·
Plan, coordinate, monitor and control branch
business growth in deposits in line with the set performance targets and the
bank business plan.
Plan, coordinate, monitor and control branch
business growth in deposits in line with the set performance targets and the
bank business plan.
·
Implement, monitor growth and quality of branch
credit portfolio in line with the set target.
Implement, monitor growth and quality of branch
credit portfolio in line with the set target.
·
Identify and implement strategies for the sale of
bank products in line with the set business performance targets.
Identify and implement strategies for the sale of
bank products in line with the set business performance targets.
·
Routinely verify and authorize transactions within
the defined limits in line with the bank policies and procedures
Routinely verify and authorize transactions within
the defined limits in line with the bank policies and procedures
·
Plan and coordinate the branch budgeting processes
monitor implementation and make related reports in line with approved budget
position for the branch
Plan and coordinate the branch budgeting processes
monitor implementation and make related reports in line with approved budget
position for the branch
·
Regularly review, monitor and assess staff
development and performance needs as per HRM policies and programmes
Regularly review, monitor and assess staff
development and performance needs as per HRM policies and programmes
·
In charge of the requisition, keep custody, monitor
utilization/ maintenance and coordinate disposal of bank assets in line with
bank policies and their set management guidelines
In charge of the requisition, keep custody, monitor
utilization/ maintenance and coordinate disposal of bank assets in line with
bank policies and their set management guidelines
·
Review, coordinate, monitor and authorize all the
processes of opening, reactivation, adjustment, transfer and closure of
personal and non-personal accounts in line with bank policies/procedures, KYC
guidelines and money laundering guidelines.
Review, coordinate, monitor and authorize all the
processes of opening, reactivation, adjustment, transfer and closure of
personal and non-personal accounts in line with bank policies/procedures, KYC
guidelines and money laundering guidelines.
·
Carry out field business and security assessments
for new and existing credit facilities.
Carry out field business and security assessments
for new and existing credit facilities.
·
Achieve the required level of customer service
through managing the branch staff and customer interaction to keep customer
retention high.
Achieve the required level of customer service
through managing the branch staff and customer interaction to keep customer
retention high.
·
The incumbent will be in charge of preparing and
submitting periodic branch performance reports for review by Management.
The incumbent will be in charge of preparing and
submitting periodic branch performance reports for review by Management.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should preferably hold an honors
degree in Business Administration, Commerce, Quantitative Economics and
Business Statistics or any other related field from a recognized University.
The applicant should preferably hold an honors
degree in Business Administration, Commerce, Quantitative Economics and
Business Statistics or any other related field from a recognized University.
·
A minimum of five years’ experience in a Branch
Management role with proven experience in Sales, Credit, customer service,
people management and Branch Operations
A minimum of five years’ experience in a Branch
Management role with proven experience in Sales, Credit, customer service,
people management and Branch Operations
·
Proven leadership and excellent people skills;
results oriented and risk conscious, with demonstrable capacity and/or core
competences in managing multi-talented people and complex work and business
situations.
Proven leadership and excellent people skills;
results oriented and risk conscious, with demonstrable capacity and/or core
competences in managing multi-talented people and complex work and business
situations.
·
Capacity to lead, motivate staff and manage
operations effectively across diverse cultural environments.
Capacity to lead, motivate staff and manage
operations effectively across diverse cultural environments.
·
Positive and flexible attitude towards change
Positive and flexible attitude towards change
·
Good networking competences
Good networking competences
·
Excellent communication and presentation skills
Excellent communication and presentation skills
·
Ability to exercise the highest level of integrity
and confidentiality
Ability to exercise the highest level of integrity
and confidentiality
How to Apply:
All candidates
who wish to join the Banking sector are invited to send their applications
including an updated CV, certified copies of all academic transcripts,
certificates and testimonials, daytime telephone contact, and email address of
both applicant, and three competent referees addressed to:
who wish to join the Banking sector are invited to send their applications
including an updated CV, certified copies of all academic transcripts,
certificates and testimonials, daytime telephone contact, and email address of
both applicant, and three competent referees addressed to:
Head Human
Resources, Housing Finance Bank, Plot 4 Wampewo Avenue, P. O. Box 1539,
Kampala. Uganda.
Resources, Housing Finance Bank, Plot 4 Wampewo Avenue, P. O. Box 1539,
Kampala. Uganda.
NB: Only successful candidates will be contacted. All
applicants who will not have heard from us within five weeks of closing date
should consider their application unsuccessful.
applicants who will not have heard from us within five weeks of closing date
should consider their application unsuccessful.
Deadline: 7th August, 2015
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