Job Title: Quality Assurance Officer
Organisation: Living
Goods
Goods
Duty Station: Kampala,
Uganda
Uganda
About US:
Living Goods supports a networks of 600 ‘Avon-like’
micro-entrepreneurs who go door-to-door teaching families how to improve their
health and wealth while selling affordable, high-impact products like basic
medicines, fortified foods, water filters, clean cook stoves, and solar lights.
micro-entrepreneurs who go door-to-door teaching families how to improve their
health and wealth while selling affordable, high-impact products like basic
medicines, fortified foods, water filters, clean cook stoves, and solar lights.
Job Summary: The Quality
Assurance Officer will play a focal role in ensuring the consistency and
quality of our model through careful monitoring and evaluation of branch
activity. The incumbent will inspire a strong team of Community Health
Promoters (CHPs) who are consistently delivering high quality health care to
their communities and generating sales of critical products.
Assurance Officer will play a focal role in ensuring the consistency and
quality of our model through careful monitoring and evaluation of branch
activity. The incumbent will inspire a strong team of Community Health
Promoters (CHPs) who are consistently delivering high quality health care to
their communities and generating sales of critical products.
Key Duties and Responsibilities:
1. CHP Selection, Training,
Certification and Re-certification:
Certification and Re-certification:
- Regularly
review of CHP recruits/trainees and ensure that trainees meet the set
criteria. - Technically
support the training team to conduct quality training activities by
ensuring timely supply and delivery of all the necessary logistics and
supplies. - Organize
annual recertification for all CHPs. - The
incumbent will maintain a database for CHP certification and
re-certification results. - Play
a role in identifying quality improvement needs of the CHP and Branch
Teams and propose in-service training topics. - Identify
innovative quality improvement approaches for the activities of Living
Goods.
2. Data Quality Audits and
Customer Care:
Customer Care:
- Review
reported data from CHPs and identify outliers. - Carry
out phone surveys to LG clients to verify data accuracy and assess
customer satisfaction. - Conduct
visits to select CHPs to check on phone usage and stock status. - Identify
CHPs who need more targeted support by the branch teams and advise the
branch teams accordingly. - Send
regular audit and customer care reports to the Director of Health.
Qualifications, Skills and Experience:
- The
ideal candidate for the QA vacancy should hold a Diploma or Degree in
clinical health or health related field of study. - Basic
knowledge and understanding and prior work experience on quality assurance
and a strong plus. - Entrepreneurial
spirit and drive for results. - Detailed
health knowledge, and want to be part of a cutting edge team that is
setting the mark for a how a social enterprise can improve health impacts
in a sustainable way. - Exceptional
natural leader with strong interpersonal and communication skills. - Excellent
written and verbal communications skills, both in English and Luganda
required. - The
applicant must be highly flexible and willing to travel across Uganda and
periodically stay up-country. - Basic
computer skills a must. Skills in data analysis will be an added
advantage.
How to Apply:
All candidates are strongly
encouraged to Apply Online at the web link below.
encouraged to Apply Online at the web link below.
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