Front Desk Jobs – Administrative Assistant at Kampala Hospital

Organisation: Kampala
Hospital
Duty Station: Kampala,
Uganda
Reports to: Team Leader Reception
About
US:
Kampala Hospital is a privately owned hospital that was established in
2007. Our mandate was and is to bring non-existent services to the countries
that were often sought by many people who frequently moved abroad to seek
quality medical care.
Job Summary:  The Administrative Assistant will oversee all
Outpatient Department (OPD) activities and to ensure the smooth running and
efficiency of the admissions and OPD care for patients. As an OPD Coordinator,
you also serve as the link between the outpatient and inpatient services of the
hospital.
Key Duties and Responsibilities: 
  • The
    incumbent will manage front desk.
  • Handle
    any customer care issues that may arise, soliciting the relevant team’s
    help where necessary
  • In
    charge of guiding patients to the waiting room
  • In
    charge of locating patients’ medical records from the filing system
  • Responsible
    for filing medical records when the doctor or nurse has finished with them
  • Arranging
    future appointments for patients
  • In
    charge of creating files for new patients and making sure records are
    filed in the right place
  • Opening
    and dealing with incoming mail, and filing it if necessary
  • Dealing
    with a range of telephone calls from patients and taking messages for
    doctors, nurses and other healthcare staff
  • In
    charge of ordering and maintaining stationery supplies in the reception
    area
  • Recommend
    improvement and upgrade of systems where necessary and implementing such
    systems with the approval of the HRM
  • Regularly
    check on patients in the waiting area and keeping track of the progress of
    treatment
  • Ensure
    that the waiting areas and work station are tidy and well-arranged. This
    includes ensuring that furniture and equipment if not moved from the
    respective areas
  • Highlight
    any short falls (e.g. loss of cards, long waiting times, etc.) that may
    affect the quality of service or efficiency of systems to the Team leader
    reception so as to improve customer satisfaction.
Qualifications, Skills and Experience: 
  • The
    Administrative Assistant should preferably hold a Bachelor’s Degree in any
    related field and in depth knowledge of Customer care
  • At
    least three to four years’ experience in a hospital environment is an
    added advantage.
  • Excellent
    communications skills (Written, Oral & Presentation)
  • Computer
    literacy skills i.e. proficient in MS Office (High Level)
  • Fluency
    in English
How to Apply: 
All suitably qualified and interested candidates who know that they
meet the above criteria and have what it takes to excel in the above position,
should send an application letter, an updated CV that provides details of the
applicant’s specific qualification (copies of their “Academic Transcripts”) and
in addition MUST include details of present position, current remuneration and
contacts of three professional referees. Send your application using courier,
hand delivery or e-mail to the following address: hr@kampalahospital.com.
Note: Only shortlisted
candidates will be contacted. Kindly indicate the post title in the subject
line when applying by email.
Deadline: 30th July,
2015

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