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• Oversee
  and control the Peripheral Products support functions in liaison with the
  team leader and Applications and Electronic Banking Support Manager in
  accordance with the laid down policies, procedures, guidelines and
  delegated authority;
• Comply
  and adhere to Bank and Group IT standards and procedures.
• Make
  sure that Peripheral Products Implementation requests received from
  Stanbic Africa IT are tested and forwarded to the Data Centre at least two
  days prior to stipulated implementation date;
• Ensure
  that failed Peripheral Products Implementation tests are forwarded to
  Service Delivery department at least two days prior to stipulated
  implementation date
• Ensure
  that end-users are advised of any changes in their respective products
  resulting from change request implementations.
• Routinely
  conduct investigations aimed at maximizing the utilization of Peripheral
  Products functionality;
• Support
  the Infrastructure and Data Centre in the regular testing of the Peripheral
  Products on the Contingency Systems to ensure maximum systems uptime.
• Work
  in liaison with other units/departments to setup training environment for
  Peripheral products when the need arises.
• Ensure
  that all the staff charged with the responsibility of handling Peripheral
  Products are delivering to the expectations.
• Ensure
  testing of all Peripheral Products related Implementation requests.
• Ensure
  maintenance of the Peripheral Products including trouble shooting and
  resolution of Peripheral Products faults, innovations to keep Peripheral
  Products in excellent operating condition and preemptive action to
  forestall Peripheral products failure.
• In
  charge of the maintenance of effective line of communication between self,
  team leader, Line Manager, other areas of department and the rest of the
  Bank
• Offer
  second level support to end-users for Peripheral Products faults referred
  from the Help desk.
• Devise
  solutions to existing and new Peripheral product problems
• Quick
  turnaround time in Peripheral Products fault resolution
• Ensure
  that Peripheral Products faults that we are unable to resolve are
  escalated within two working days.
• Work
  closely with all stakeholders in the Bank; Finance, Credit, Business (PBB/CIB),
  branches, Operations and
  its other support functions (BFC,IBC,GMO) as well as the regulatory Authority
  (Bank Of Uganda (BOU)) to ensure smooth operation of peripheral
  interfaces.
• Escalation
  and follow-up of integration issues raised to second level support.

• The
  ideal candidate for the Stanbic Bank career opportunity should preferably
  hold a good university degree in IT.
• Basic
  knowledge and understanding of how Peripheral Products work and relate
  with Finacle
• Computer
  literacy skills i.e. proficient in MS office applications
• Database
  Management and SQL
• Detailed
  knowledge and understanding of the Bank’s systems, processes, procedures
  and data
• Understanding
  the basics of team dynamics and participation in developing and
  maintaining a team culture.

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