Franchise Supervisor Career Jobs – Aikan HR Consultants

Job Title:    Franchise Supervisor
Organisation: Aikan HR
Consultants
Duty Station: Kampala,
Uganda
About US:
Aikan HR
Consultants is one of Uganda’s leading HR consulting companies and trusted
strategic HR advisory partner, aikan’s services include aikan Jobs™, aikan
Recruitment™, aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™
Key Duties and Responsibilities: 
·        
In charge of ensuring excellent and efficient
service delivery at the shop aligned to Airtel service standards.
·        
Set and drive quality standards in franchisee shops
·        
Carry out periodic customer satisfaction surveys.
·        
Instill remedial actions in instances service levels
fall below the set standard.
·        
Receive and respond to escalated queries and
complaints from CSAs; where necessary refer these to the relevant departments
and follow up to ensure speedy resolution.
·        
Receive communication on new products and services
and cascade to the CSA’s effectively.
·        
Provide timely feedback to the CSAs to enable them
to communicate with the customers.
·        
Identify training gaps and recommend trainings to
ensure that they are closed.
·        
Set clear processes to manage customer experience
and ensure that they are adhered to.
·        
Make recommendations to management in terms of sales
and service improvements.
·        
Responsible for communication of standard rules and
operational guidelines.
·        
In charge of developing, communicating and enforcing
stock holding procedures.
·        
Ensure franchisee management manages stock levels to
avoid stock outs.
·        
Actively monitor the franchised shops stocks/
product availability and variety.
·        
Responsible for monitoring and ensuring proper
branding in franchisee shops.
·        
Identify and highlight any security gaps for
immediate closure.
·        
Provide on job training to staff.
·        
Monitor and highlight any staff disciplinary issues.
·        
Align own shop best practices in the franchisee
outlet.( Opening/Closing  hours, name
tags and uniforms, tidy work environment etc).
·        
Follow up on system downtimes for speedy resolution.
Qualifications, Skills and
Experience: 
·        
The Franchise Supervisor should hold a Bachelor’s
degree in a business related field.
·        
At least three years’ experience in sales with two
years in sales management.
·        
Experience in retailing/retail management.
·        
Working knowledge of the telecommunications industry
or FMCG environment.
·        
Detailed knowledge of channel and direct sales.
·        
Ability to communicate effectively in English both
orally and wriiten.
·        
Able to operate in a performance driven
organization.
·        
Culturally aware.
How to Apply:
All suitably qualified candidates should send their
applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
included.
Deadline: 24th August 2015

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