Community Officer, Girl Effect University – Mercy Corps

Organisation: Mercy Corps
Duty
Station:
Kampala, Uganda
About
US:
Mercy Corps is an
international non-profit organization which implements high-quality, analytical
development programmes in very difficult places. Mercy Corps has been operating
in Uganda since 2006. It has and continues to implement programs in Acholi and
Karamoja sub regions. Mercy Corps is taking a community-led, market driven
approach to address poverty and food insecurity needs through interventions
that get to the root causes and contributing factors of economic vulnerability.
Donors include the United States Agency for International Development (USAID),
the European Commission (EC), United States Department of Agriculture (USDA),
Swiss Development Cooperation (SDC), Walmart Foundation, Nike Foundation, DFID
as well as other private donations.
About GEU:
Girl Effect University (GEU) is a
thriving global network of development practitioners who deliver solutions that
meet the unique needs of adolescent girls. Managed by Mercy Corps, it delivers
learning experiences and access to a vibrant learning community to catalyze
change.
Job Summary:  The Mercy Corps Community Officer will nurture,
build and champion the existing global GEU Community, as well as build out the
local community in Uganda through both online and offline engagement
strategies. The incumbent will serve as the connector, facilitator and advocate
for the community.
Key Duties and Responsibilities:  
·        
The incumbent
will proactively listen to and connect with individual community members and
build trust among the community as a whole.
·        
Cultivate
a community culture of safety, collaboration, learning and support.
·        
The job
holder will build and nurture a team of girl technical advisors and a team of
meetup leaders
·        
Recommend
community connections by serving as “matchmaker” for network members,
as well as linking opportunities and resources that might benefit their work.
·        
The incumbent
will be tasked with the creation and management of communications and
production calendar, developing and distributing relevant, compelling content
to share with and invite conversation around.
·        
The incumbent
will also manage the online community platform and oversee content management,
knowledge management, discussion moderation and overall engagement.
·        
Actively
promote, manage and support local meetup leaders
·        
The job
holder will be responsible for organizing and facilitating conference calls,
webinars, in-person events and girl workshops.
·        
Manage
all community-related customer service questions and issues promptly, and work
with IT to resolve any technical issues.
·        
Collect,
track, update and manage all member data in the CRM.
·        
Serve
as the liaison between the Mercy Corps, GEU and community members—communicating
issues, insights, feedback and opportunities through the appropriate channels.
·        
Develop
long-term community goals and translate them into work plans and action items
·        
In charge
of the development and refining of metrics and assessment tools for measuring
the growth and engagement of the community
·        
Develop
clear monthly metrics reports and include recommendations
·        
Identify,
analyze and report on issues, patterns and trends in community activity and
growth
·        
Utilize
web analytics, engagement metrics and community champions to inform new product
development for the digital platform
·        
Responsible
for documenting and promoting community success stories.
·        
Keep
your pulse on trends news, resources, tools and best practices for the
adolescent girl focused development community.
Qualifications, Skills and Experience:  
·        
The ideal
candidate for the Girl Effect University (GEU) Community Officer vacancy should
have five to seven years’ professional experience. Background in gender/girls,
youth programming, marketing or community organizing preferred.
·        
Significant
experience working with diverse, global communities
·        
This
placement requires someone who is a part of the community and who facilitates
conversations and connections among members, represents GEU within the
community and simultaneously serves as the voice of the community within Mercy
Corps and responds to issues, questions, needs and opportunities with honesty,
humor, humility and humanity.
·        
Possess
the ability to multi-task and problem solve in a fast-paced environment.
·        
Demonstrated
skills in creativity, flexibility and intuitive listening.
·        
Excellent
communicator in a variety of formats: written & spoken; in person and
online; one-on-one and individually and ability to figure out new ways to share
and connect ideas and information.
·        
Public
speaking/presentation experience.
·        
Excellent
interpersonal skills; ability to build and maintain positive relationships and
foster networks.
·        
Experience
in using online social networking and ICT tools.
·        
Willingness
to travel internationally and domestically up to 20%.
How
to Apply:
All suitably
qualified and interested Ugandan candidates should send their applications
including a cover letter clearly stating the salary requirements, updated CV
(with three professional referees), and copies of academic
qualifications/certificates to the HR/Admin Manager, Kampala Head Office on 4th
Floor Embassy Plaza, Plot 1188-1190 Ggaba Road. The E-mail applications with
cover letter should be sent to: mcjobs@ug.mercycorps.org
Deadline:  10th July 2015

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