Branch Manager Customer Service Jobs – PostBank

Job Title:    Branch Manager
Organisation: PostBank
Uganda Ltd
Duty
Station:
Kampala, Uganda
Reports
to:
Head of Business
Growth
About
US:
PostBank Uganda Ltd is a government owned
bank regulated by Bank of Uganda under the Financial Institutions Act, 2004.
The bank focuses on the mass market with operations spread across the country.
Job
Summary:
 The Branch Manager will oversee all the
overall Operations, Internal Controls and Business growth of the PostBank
Branch.
Key
Duties and Responsibilities: 
·        
In
charge of promoting the marketing and sales of bank products and services.
·        
Ensuring
a high level of customer service at the branch.
·        
Ensure
the timely implementation of new products and services.
·        
In
charge of promotion of good public relations and image of the Bank.
·        
Proper
maintenance of bank books in accordance with accounting systems and procedures
in place.
·        
Advising,
guiding, motivating and directing all branch staff to promote discipline,
productivity and accountability.
·        
Manage
and supervise the branch by ensuring proper guidance, leadership and staff
accountability through proper planning, co-ordinating, supervising and overseeing
all branch operations.
·        
The
incumbent will lead the sales campaign for the branch and spearhead new product
marketing and sales at the branch.
·        
Build
and maintain working relationships with top customers and ensure that services
delivered meet client expectations.
·        
Coordinate
production of the monthly and annual performance work plans and targets for all
subordinate staff and monitor their implementation.
·        
Actively
monitor performance of branch staff regularly by carrying out periodic
appraisals and make recommendations for training, promotion, transfer etc.
·        
In
charge of developing and maintaining effective and efficient communication and
information systems including holding of regular branch meetings.
·        
Regularly
assess the workload of branch staff and identify operational areas that may
require manpower reinforcement.
·        
Perform
any other duties as assigned by the Head of Business Growth.
Qualifications,
Skills and Experience: 
·        
The
ideal candidate for the PostBank Branch Manager placement should hold a Bachelor’s
degree from a reputable University
·        
A
minimum of three years’ experience in a supervisory role in a financial
Institution.
·        
Good
interpersonal and networking skills.
·        
Excellent
report writing skills.
·        
Be a
good team leader/ player.
·        
Aggressive
marketer.
·        
Working
knowledge of the bank’s operations, credit policies and procedures
How
to Apply: 
All suitably qualified and interested candidates should send their
updated detailed CVs, cover letters, certified copies of certificates and
testimonials together with names, email addresses and daytime telephone
contacts of three referees and address to;
Head Human Resources,
Post Bank Uganda Ltd,
Plot 4/6 Nkrumah road,
P.O. Box 7189, Kampala. Uganda
Deadline:
Friday 24th July, 2015 by 5.00pm

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