Job Title: Resident Officer (2 Customer Care Vacancies)
Organisation: Spedag Interfreight Uganda Ltd
Reports to: Head Customer Relations – Imports
Duty Station: Kampala, Uganda
About Spedag:
Spedag Interfreight Uganda Ltd is the leading clearing, forwarding and
freight logistics company in Uganda.
freight logistics company in Uganda.
Job Summary: The Resident Officers will support Spedag
Interfreight through the provision of onsite customer relations and logistic
services to our client in consideration of lead times and ensure continuous
customer satisfaction, retention and business development
Interfreight through the provision of onsite customer relations and logistic
services to our client in consideration of lead times and ensure continuous
customer satisfaction, retention and business development
Key Duties and Responsibilities:
- The job holders directs all allocated
client accounts to ensure that the necessary documentation is availed by
the client prior to clearance - Expeditiously follows up with internal
stakeholders to ensure timely clearance and delivery of client cargo
within the agreed upon lead times - Offers timely cordial and comprehensive
feedback to the various stake holders regarding status of client cargo,
payments and client satisfaction. - Coordinates delivery of all client cargo
and follows up for confirmation of the same using the relevant
documentation - Works closely with Customs and other
stakeholders on matters related to client cargo to ensure continuous
compliance to customs clearance procedures by our client - Ensures timely invoicing of all client
cargo and follows up for timely collection of out standings. - Carry out regular reconciliation of the Spedag
Interfreight and client account in liaison with Finance and prepares
monthly reports for the client Procurement Manager - Pursues business prospects and follows up
on leads to ensure continuous business development.
Qualifications, Skills and Experience:
- The ideal candidate should preferably hold
a Bachelor’s degree in Business Administration, Commerce, Procurement and
Logistics or International Business Certification in EACFFPC is an
advantage - A minimum of two years’ experience in a
reputable clearing and forwarding industry - Excellent client relation/ customer care skills
- High self-drive
- Excellent interpersonal skills
- Excellent Communication and reporting
skills - Willingness to take on new opportunities
and challenges - Passionate about customer relations and
willing to grow in this field.
How to Apply:
All suitably qualified applicants should send their applications with a
detailed curriculum vitae including three professional referees, Copies of
academic documents and application letter to; the Human Resources Department,
[email protected].
detailed curriculum vitae including three professional referees, Copies of
academic documents and application letter to; the Human Resources Department,
[email protected].
NB: Only short listed candidates will he
contacted.
contacted.
Deadline: 7th July 2015.
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