The Ugandan Jobline

• The
  job holder will be in charge of researching, developing and implementing
  interventions to continuously improve the Continuous Improvement area, in
  co-ordination with the Manager Enablement & Change, with a view of
  ensuring efficient and effective functioning & high level of service
  within Change Services.
• The
  incumbent also aligns processes and procedures to ensure the achievement
  of the Service Level Agreement (SLA) signed with the various business
  units and customers and ensure that the Change Services function continues
  to meet and exceed the customers’ needs

• Implements
  initiatives to improve customer satisfaction ratings
• Actively
  engages in required alignments to ensure the delivery of the Customer
  Value Proposition, Service Level Agreements and benchmark targets to
  ensure alignment to these requirements

• Develops
  and implements initiatives to reduce costs and ensure that budgets for the
  Continuous Improvement area are met
• Ensures
  that throughput is maximised throughout the Change Services area by
  implementing principles Lean manufacturing and Six Sigma
• Ensures
  effective, efficient and optimal utilisation of all resources (human and
  capital) to be responsive to competitive pressures, changing market
  conditions, client needs and business strategies

• Identifies
  and defines tactical operational performance metrics geared towards meeting
  the Continuous Improvement area’s objectives by leveraging opportunities
• The
  Change Manager will work collaboratively with other areas through
  continuous interactions to ensure that best practices are implemented and
  a standard approach is followed

• Identifies,
  assesses and mitigates the risks facing both systems and business
  processes thereby minimising the operational risks
• Works
  closely with business stakeholders in ensuring that regulatory, group
  policy standards and minimum operating procedures are observed to minimise
  the Bank’s exposure to risk

• Identifies
  appropriate formal and occupational (informal) training needs and courses
  (internal/external) to develop oneself
• Up-Skills
  oneself regarding new products and procedures through attendance of
  workshops/presentations and reading of internal and external
  communications.

• Training
  – Ensure all the resources in the team are skilled appropriately to meet
  the demands of the job
• Performance
  Management – recognize & reward performance appropriately
• Management
  of poor performance

• The
  ideal candidate for the Stanbic Bank Change Manager career opportunity
  should hold a Business management or commercial degree
• Hold
  applicable professional certifications
• Good
  knowledge and understanding of corporate banking and retail bank network
  and interface between frontline service, responsive sales and support
  functions
• Comprehensive
  understanding of banking transaction processes relevant to products and
  services offered to customers
• Practical
  knowledge of how to in-put, access and utilize information to analyze
  forecast trends
• Working
  knowledge and principles of capacity management in terms of resource
  options, availability and costs
• Working
  knowledge of cost management principles and practices
• Knowledge
  of security management principles and practices
• Experience
  in researching and analysing processes
• Prior
  experience in identification and resolution of process bottlenecks
• Past
  experience in management of complex operations, ideally within the
  financial service sector

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