The Ugandan Jobline

• Actively
  monitor the network, events and execute pre-defined scripts in case of
  alarms and incidents reported by network management systems.
• Identify
  service degradations associated with network events and incidents; assess
  business impact, isolate root causes and initiate corrective actions.
  Coordinate Services activities to deliver corrective equipment and site
  maintenance based on the severity of type of event.
• Keenly
  track, re-direct and escalate the workflow of incidents to subsequent
  support levels (e.g. Technical Support Operations) as needed to resolve
  incidents.
• Provide
  prompt and appropriate follow-up with regular feedback to customers in
  relation to ongoing issues.
• Actively
  monitor network traffic and performance while maintaining high level of
  customer satisfaction by providing services fully compliant with the
  Service Level Agreements (SLA) and minimizing impact on customer service.
• Ensure
  accurate and timely creation, update and completion of all trouble tickets
  with prompt escalation and notification of major network faults and
  customer faults as per the NOC Escalation Guidelines reports on network
  performance, trouble-shooting results and routine maintenance of network
  elements for tracing purpose and learning opportunities.
• Ensure
  only authorized sub-contractors, external companies, field services,
  technical support operations and other parties have access to the network
  components.
• Offer
  timely feedback and recommendation for Operations Support Systems (OSS)
  Tools improvements, regarding process flows, event management and
  correlation.

• Leads
  courageously
• Leads
  with authenticity
• Mobilizes
  teams and grows potential
• Projects
  a winning mindset
• Shapes
  a compelling future
• Values;
  Innovation, Customer-centric, Accountability, Teamwork, respect

• High
  degree of Adaptability
• Business
  acumen and Cost Management
• Customer
  focus
• Decision
  making
• Managing
  execution
• Modeling
  and planning
• Problem
  solving
• Possess
  excellent communication and documentation skills
• Good
  computer skills
• Excellent
  analytical skills
• Fluent
  in English

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