Job Title: Direct Payments & Collections Officer
Organisation: Standard Chartered Bank (Stanchart)
Duty Station:
Kampala, Uganda
Kampala, Uganda
About Stanchart:
Standard Chartered PLC is a
British multinational banking and financial services company headquartered in
Hong Kong, China. It operates a network of over 1,700 branches and outlets
(including subsidiaries, associates and joint ventures) across more than 70
countries and employs around 87,000 people. It is a universal bank with
operations in consumer, corporate and institutional banking, and treasury
services. Despite its UK base, it does not conduct retail banking in the UK,
and around 90% of its profits come from Africa, United Kingdom, United States
and the Middle East. Standard Chartered Bank Uganda is the longest established
international bank in the country; the first branch was opened in August 1912.
We had 11 branches up to 1972 and retained only one branch during the
turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative
Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11
branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank
Uganda has 29 ATMs and over 600 staff.
British multinational banking and financial services company headquartered in
Hong Kong, China. It operates a network of over 1,700 branches and outlets
(including subsidiaries, associates and joint ventures) across more than 70
countries and employs around 87,000 people. It is a universal bank with
operations in consumer, corporate and institutional banking, and treasury
services. Despite its UK base, it does not conduct retail banking in the UK,
and around 90% of its profits come from Africa, United Kingdom, United States
and the Middle East. Standard Chartered Bank Uganda is the longest established
international bank in the country; the first branch was opened in August 1912.
We had 11 branches up to 1972 and retained only one branch during the
turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative
Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11
branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank
Uganda has 29 ATMs and over 600 staff.
Key Duties and
Responsibilities:
Responsibilities:
1. Delivery and Efficiency:
- Handle
all transactions in accordance with bank requirements - Ensures
that all transactions are finalized in a timely manner and within the
service standards defined by the bank for a particular customer or product
2. Service Quality: Updates
and maintains all standards of quality to ensure that the bank meets the
customer’s total needs and that continuous effort are made to exceed customer’s
expectations
and maintains all standards of quality to ensure that the bank meets the
customer’s total needs and that continuous effort are made to exceed customer’s
expectations
3. Reconciliation:
- Responsible
for the daily reconciliation of all STS Suspense accounts - In
charge of daily reconciliation of all web-based payments received - The
Direct Payments & Collections Officer will ensure all payments are
accurately processed and in a timely manner
4. Operational Risk:
- In
charge of the preparation of monthly
GKCSAs and BKCSAs - Prepare
monthly volume statistics and submit to TB - Ensure
timely reporting of all risk & loss issues into Phoenix - Maintain
proper record keeping on all KCSA related activities - Report
units’ OR issues and losses to UORM
5. Others:
- Maintain
group KYC & ORMA standards,
Anti Money Laundering procedures and Compliance policies - Act
as back-up for RCMS/Collections desk in case of leave or absenteeism
Qualifications, Skills and
Experience:
Experience:
- The
ideal candidate for the Standard Chartered Bank Direct Payments &
Collections Officer vacancy should possess a relevant University Degree - Excellent
customer relations skills - Highly
goal-oriented - Tactful
and good interpersonal skills - Hardworking
- Self
motivated individual - Basic
IT and organisational skills
How
to Apply:
to Apply:
All suitably qualified candidates should send
their applications by clicking on this link.
their applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
included.
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
included.
Deadline:
29th June 2015
29th June 2015
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