No Experience Stanchart Bank Jobs – Direct Payments & Collections Officer

Organisation: Standard Chartered Bank (Stanchart)
Duty Station: 
Kampala, Uganda
About Stanchart:
Standard Chartered PLC is a
British multinational banking and financial services company headquartered in
Hong Kong, China. It operates a network of over 1,700 branches and outlets
(including subsidiaries, associates and joint ventures) across more than 70
countries and employs around 87,000 people. It is a universal bank with
operations in consumer, corporate and institutional banking, and treasury
services. Despite its UK base, it does not conduct retail banking in the UK,
and around 90% of its profits come from Africa, United Kingdom, United States
and the Middle East. Standard Chartered Bank Uganda is the longest established
international bank in the country; the first branch was opened in August 1912.
We had 11 branches up to 1972 and retained only one branch during the
turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative
Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11
branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank
Uganda has 29 ATMs and over 600 staff.
Key Duties and
1. Delivery and Efficiency:
  • Handle
    all transactions in accordance with bank requirements
  • Ensures
    that all transactions are finalized in a timely manner and within the
    service standards defined by the bank for a particular customer or product
2. Service Quality: Updates
and maintains all standards of quality to ensure that the bank meets the
customer’s total needs and that continuous effort are made to exceed customer’s
3. Reconciliation:
  • Responsible
    for the daily reconciliation of all STS Suspense accounts
  • In
    charge of daily reconciliation of all web-based payments received
  • The
    Direct Payments & Collections Officer will ensure all payments are
    accurately processed and in a timely manner
4. Operational Risk:
  • In
    charge of the preparation of  monthly
    GKCSAs and BKCSAs
  • Prepare
    monthly volume statistics and submit to TB
  • Ensure
    timely reporting of all risk & loss issues into Phoenix
  • Maintain
    proper record keeping on all KCSA related activities
  • Report
    units’ OR issues and losses to UORM
5. Others:
  • Maintain
    group KYC & ORMA standards, 
    Anti Money Laundering procedures and Compliance policies
  • Act
    as back-up for RCMS/Collections desk in case of leave or absenteeism
Qualifications, Skills and
  • The
    ideal candidate for the Standard Chartered Bank Direct Payments &
    Collections Officer vacancy should possess a relevant University Degree
  • Excellent
    customer relations skills
  • Highly
  • Tactful
    and good interpersonal skills
  • Hardworking
  • Self
    motivated individual
  • Basic
    IT and organisational skills
to Apply:
All suitably qualified candidates should send
their applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
29th June 2015
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